Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to their personal preferences and incorporate all necessary data and workflow to maximize its features. Zoho CRM is also available on a free plan and scales gradually depending on features needed.
Capabilities |
|
---|---|
Segment |
|
Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
integration with Google Apps and our participation in the Google Apps Marketplace
High pricing for small organisations and maintainance
automation of various sales procedures like monitor products etc.,
Combined affordability and functionality makes it very efficient
paying higher monthly rate maybe a viable option for small business
Reports and dashboards are all available to a standard subscribers
Zoho CRM used to maintain the data of clients can be viewed any executive member and obtain required input without confusion.
Zoho CRM has a limited number options compare other software available currently.
Data management. Client information. Potentials and internal follow ups
I liked being able to send and store email in Zoho.
Other users could change information without my knowledge.
Zoho organized my prospecting and pipeline.
Great user experience,User friendly Application
I don't find any dislike function ,overall good
Stream line the sales process
Ease of use and ability to find information
Wish Leads and Contacts were under one heading.
Easy way to stay in contact with our prospects. Great way to log customer information, and when we last spoke to client.
It is necessary to have the ability to identify the main benefits of a system, so I must mention them and make clear what are the best methods and tools offered by zoho crm programming, being the main responsible for materializing the progress within the company that uses its services to achieve their most desired goals, including a control of immediate responses, customer support tracking, a self-service portal, knowledge management, priority alerts, advertising marketing, importance categorization, campaign management, lead management, progress tracking and many other features that can only be found within the programming of this system.
Among the negative aspects we can highlight the notorious error found within the zoho crm system, where it can be observed that this failure causes a considerable deterioration of its programmatic structure to have an excessive amount of advertising on the home page of its system, which prevents the tools offered by this program from being completely managed and in an accessible manner, where by not being able to execute the actions it wants to perform, which causes a clear and evident discontent on the part of the users who use the services offered by this particular system.
I can say that my experience with this software has been the best I have ever had, since I could easily obtain the results I wanted to achieve for a long time, which I had not been able to achieve with any other program, that is why I consider zoho crm to be one of the best systems for managing evolutionary processes in a company. Who has the capacity to materialize all the development that is possible for an organization, improving the relationship with its clients, its finances, its productivity, its reach in the advertising part, its inventory and its position within the business world.
freely customize module that work just best
if its more ui friendly will be helpful I think
manage to trace my purchase history
Highlighting the best of zoho crm is its programming, which handles a last generation software that understands the ability to manage the different corporate values of a company, enhancing its development and obtaining positive results, which is undoubtedly convenient for the organization, since every advance that a program can generate, is very useful for the business system, which is why this program integrates so well with business organizations, due to its great analytical understanding that supports its foundations in the control and management of business operations.
What really displeases and is considered truly negative of zoho crm is its customer service system, since the programming contained in this system in this aspect is affected by unique computer problems that interfere with the proper conduct of its operations to answer the large number of questions made by its users, either for better or worse, the simple fact of not being able to fulfill one of its main tasks.
The use I give to zoho crm, is mainly for its correct method of business management, which includes the most effective methods and tools within the business world, focused on the commercial part, sales promotion, customer management and even development and enhancement of operational problem solving capabilities within the company, which evidently catalogs the use of this software as multifunctional, since it has the ability to perform multiple tasks simultaneously, which is clearly quite beneficial to the company, making each goal possible.
Zoho CRM allows us to track our leads, opportunities, contacts accounts. We don't have to rely on our memory, Zoho CRM does it for us.
We happen not to like the new beta view.
We use zoho crm to manage our leads, accounts, opportunities, vendors, projects, marketing campaigns, inventory, etc. It solves all of our problems and allows us to be super organized and productive.
Zoho CRM helps me keep all the information about my small business' customers in one place. It allows me to give my customers a better service.
I can't think of something specific I dislike
Zoho allows us to properly document the exchanges with customers so that it becomes institutional knowledge as opposed to an exchange between two individuals.
Lead follow up and pipeline management work great.
Email deliverability is not very good. It needs to be improved.
Lead management.
Zoho has been essential for us in organizing our data and automating some of our processes
Some limitations in customization like "last name" field and limits n number of certain fields
We are using it to rganize our sales data and communicate with internal teams in various locations
Account management, opportunity creation
I like everything in hubspot. No complaints!
Sales team activity tracking, daily work, opportunity creation etc.
That there are alot of different apps you can us
Thats its really US based and operated for european companies thats difficult.
our CRM system and the clearance of the information