Nextiva Reviews & Product Details

The customer service is something I have never experinced. They are alway so helpful when I have questions and/or issues. They were helpful with the implemation. The phones are easy to use and have so many different features.

Having to change the call flow everytime we close early

For us Nextive has provided an easier call flow

Calls are noticibly more reliable. Porting was smooth and only took five days. Nextiva had someone doing a call and screen share with me the day before porting to make sure the had us all set up properly. Compared to the set up with our former VOIP service it is hands down better.

So far no complains. If it does not integrate with our applicant tracking software, we will be disappointed but they do seem to be working hard to make that happen.

We had to swich from our former VOIP provider as they had too much down time and they just were not good.

The most helpful part of nextiva is how good everything works

No other competitor does it better so there is really nothing i dislike.

Nextiva helps me be better at my job and helps me communicate better

I like the versatility it gives us, and the ease of using those features. The customer support we received has been excellent. They will assist very quickly. They offer many different access points to contact, which makes life very simple. I particualarly like the chat feature.

nothing to dislike- I have been very happy thus far.

We can now easily log into our phones from our mobile devices making it easier to work from home and still have access to your work phone without having multiple devices. With the desktop app - it allows our staff to not be tied down to their phones at their desks and still be able to answer in a timely manner with a bluetooth capable ear piece.

Very easy to use and love all the features!

So far there is nothing I dislike. I have not had any issues.

The ease of making calls and conferencing.

I have had a great experience overall with Nextiva. They were able to meet all of our multi-line needs and the customer service is top notch. Set up and ease of use of the equipment was a breeze. Lots of features for a number of business applications.

The only problem we have ever experienced with Nextiva is the ability to recieve calls on the app on a cell phone while away from the office.

Nextiva is able to handle all of our needs across the board for telephone and networking in our offices.

Turtotial videos to help guide me thru problem solving

Over all cost per user. I would like to see a better rate

Being able to text and call from the same platform is perfect

Nextivia integration and porting process was made easy by nextivia staff assigned to the project. Any issue that arise or changes that need to be made to the call flow or the system itself are rapidly addressed. Our organization came froma. vendor with an extremely poor customer service and we have been completely blown away by how great Nextivia has been. Customer portal is very feature rich and provides a lot of in house control over the system. The system is used on daily basis as it is primary system in the building and we are not experiencing any issue with call quality of internal operations.

So far we do not have any complaints. Has been absolutely great.

Our organization has three brands that are in house. Each brand has its own number. Our previous vendor was unabelt to combine all three numbers into one system and users had to have 2-3 physical phones in their workspace that were designated to a specific number. Nextiva was able to combine all of the numbers into one system resulting in users only having one phone. We were also able to reduce our monthly expenses.

Nextiva give us a dependable point of contact with our clients, they were even able to port our existing toll-fre number so the switchover was invisible to clients I also like the service also includes a soft phone, so that i don't have to use a separate app like I've had to the past with other services

Everything has been very smooth so far. I don't have any real complain

Live chat

Nextiva has a great list of options that can be customized to fix your business needs

I don't really have any dislikes at this time

Establishing a flexible communication solution for our business

Support today was very helpful in getting our staff up and running remotely.

Doing things in the portal and then still having to call support to get what I did in the portal to work properly. Added a license and the app still said it was not licensed.

The ability to work remotely when weather prevents us from going to the office.

I had 3 numbers ported over and they were not working at first. I got on with tech support and they were very helpful in getting them up and running and even created a call flow for my toll free number.

The only thing I did not like was that my original sales guy did not respond to my emails after I signed up for the service. It was like he got his commission and was no longer insterested in helping, but customer service was very helpful.

They just solved porting over my numbers and getting them up and running.

The Nextiva software offers a support call queue the ability to give the longest idle team member the next call instead of all ringing at once time hoping someone will answer. It will only ring one person at a time until someone answers the call.

You cannot see which team member is on an unavailable status. It shows that the team members are online but if they are unavailable, that does not show.

The Nextiva app sometimes does not allow you to accept/answer an incoming call. We are doing network integrity testing to see where the issue lies. This may happen approximately once a month but it should not happen at all. The Nextiva support team seems well trained to assist in troubleshooting issues.

I really like the ability to use the app on my personal phone to answer calls, text, or call clients!

Sometimes the app on IOS has a few glitches like missed calls but typically it works well

We operate a residental treatment center for drug and alcohol addiction. We answer calls from clients and potential clients and our phones ring all the time and sometimes at strange hours. The ability to answer calls on our personal devices is extremely beneficial.

Immediate responses, people actually listen th what I want and explain everything clearly. Easy set up.

Nothign so far, everything has been perfect

porting phone numbers