Nextiva Reviews & Product Details

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Immediate responses, people actually listen th what I want and explain everything clearly. Easy set up.

Nothign so far, everything has been perfect

porting phone numbers

What I like most about using Nextiva is the online support. When I have any question or need techincal support, the online customer support chat is able to help me resolve my issue or answer my question in a friendly easy to understand manner.

I do not currently have any complaints with my Nextiva service.

I recently had an issue gaining access to our online account for the first time to administer our Nextiva account, as well as correct the E911 information for the phone numbers on our account. The customer service representive quickly helped me register my account for the first time and took the time to complete the information she needed to submit the E911 corrections to the correct support team.

I really enjoy how they walk you through everything.

I was a little upset that the SMS doesn't work for two people to use on the same business number

They're solving the SMS for multiple lines.

They have been so easy to work with. They have a simple automated system yet are willing to assist when needed without delay. They are always able to help me quickly and speak a language I understand. It is a simple transition and their features are more than we will ever use.

Sometimes I get a person on the line whose accent is hard to understand.

Upgraded our old analogue system. No longer paying the high prices of a landline.

Reliability of services. Quick and professional support.

Slightly complex to manage. Web portal is not overly intuitive.

Decentralized offices communication.

The customer service is top-notch, and the system is intuitive and easy to adopt.

For really small businesses, a physical phone is not necessary. But there was no option provided for not having one assigned and delivered. It seems the company and customers can save money by not defaulting on providing a physical phone.

It provides an easy-to-use business phone line.

In the fast-paced world of modern business, effective communication is the cornerstone of success. Nextiva emerges as a game-changer in this arena, offering a comprehensive business solution that seamlessly integrates phone and efax services. As a user, I have found Nextiva to be an exceptionally efficient and reliable platform that significantly enhances communication workflows.

Because of how comprehensive their system is, it does take some time to understand all of the functionalities and troubleshoot any changes that are made. Luckily their customer service team is amazing and easily available to help navigate their system.

Nextiva is solving our communication concerns especially during the holidays with multiple office closures and call center closures. Nextiva's adaptability makes it easy to manage the logistics to ensure our clients are taken care of even when we are out of the office.

Customer service was GREAT, then became a little iffy... but in the past few months they most likely caught up with their growth and now again offer amazing service, quick support, and very fair prices. The portal is easy to use, and the amount of features is really great.

The pricing would be better if it's a bit more competitive, but like other normal companies, i'm sure they don't want to compete on price. To hire good people and pay for good technology, i guess they have to charge a bit more than others.

Ability for our international team to work from home, from different countries. Provide phone support, incoming and outgoing calls, and analysis of calls.

Every time I need to make adjustments to our call flows, the Nextiva support team implements them flawlessly and quickly. Always a great experience.

The team is great. It is frustrating when using the website and trying to access information that it disconnects chats and I have to start over.

Call flow routing for marketing and for changes to business hours.

In reviewing the level of service that we have received from Nextiva, I have to say I am impressed. Each time I have reached out rather its for a technical issue or a billing question, the level of service has been excellent. The agents are always polite, informative, and great with follow through.

Sometimes, you may have to be transferred to a different department if you have multiple questions, and that agent specializes in a specific area.

I have reached out for call flow assistance. As well as reducing the amount of lines we have, and billing releated questions. This week they helped me setup holiday greetings for the days we are out of the office for the approaching holidays.

I love that Nextiva is quick with connecting me to a Tech support for troubleshooting and resolving the problem efficiently.

Sometimes the things can only be done on the backend and need to get with chat for that to happen.

Help change the name on the account for a client of ours. Nextiva rep submitted a ticket request to change the name. Also helped update the email address on file.

Smaller company allows for better customer support.

Our company has yet to experience any downsides about Nextiva.

Nextiva allows us to focus on operating our business rather than having to deal with all of the setup and maintenance.

Ease of contacting support. They are easy to chat with.

A lot of complexity in the back end for configurations.

Hardware issue with our phone. Firmware update

Great VOIP system with tremedous functionality. Reasonable prices and great customer support!

Nothing. Nextiva is great! Highly recommend.

Office Phone line integration with multiple offices and phones. Office fax