Zoho CRM Pricing Overview

, I find several aspects of the platform quite appealing. Here are a few things that I like about Zoho One: Integrated Suite of Applications: Zoho One offers a comprehensive suite of over 45 applications covering various aspects of business operations. This all-in-one approach makes it convenient for me to access and manage different tools from a single platform. Seamless Integration: One of the standout features of Zoho One is the seamless integration among its applications. It allows me to easily share data and information between different apps, eliminating the need for manual data entry or importing/exporting data between systems. Scalability and Flexibility: Zoho One caters to businesses of all sizes, from small startups to large enterprises. The platform is highly scalable, allowing me to add or remove applications as per my organization's changing needs. It offers flexibility in terms of customizing workflows, creating automation, and adapting the system to suit my specific requirements. Cost-Effective Solution: Zoho One's pricing structure is based on a per-user subscription model, which offers great value for money. Instead of paying for individual applications separately, I get access to the entire suite at a reasonable cost, which helps me save on software expenses. Mobile Accessibility: Zoho One provides mobile apps for many of its applications, allowing me to access and manage my business data on the go. This mobility is particularly beneficial when I need to stay connected and productive while away from my desk. Collaborative Features: Zoho One includes a range of collaboration tools, such as Zoho Workplace, Zoho CRM, and Zoho Projects. These tools enable efficient teamwork, smooth communication, and streamlined project management, enhancing productivity within my organization. Extensive Support and Resources: Zoho offers comprehensive support and resources to its users. Their documentation, tutorials, and forums provide valuable guidance and assistance whenever I encounter any challenges or have questions about the platform.

Complexity for New Users: Zoho One offers a vast array of applications, which can sometimes be overwhelming for new users. The learning curve can be steep, especially for those who are not familiar with Zoho's ecosystem or have limited experience with similar software suites. User Interface and Design: While Zoho One has made improvements over the years, some users still find the user interface and design of certain applications to be less intuitive or outdated compared to other modern software solutions. Integration Limitations: Although Zoho One aims to provide seamless integration among its applications, there may be limitations in terms of custom integrations with third-party tools or specific requirements that users may have. Some users have experienced challenges when integrating Zoho One with certain niche or specialized software. Customization Constraints: While Zoho One offers customization options, some users have expressed that certain applications within the suite have limitations when it comes to extensive customization, especially for more complex or unique business processes. Support and Documentation: While Zoho provides support and resources, some users have found the support response time to be slower than expected or have faced difficulties finding comprehensive documentation for specific features or functionalities.

Fragmented Software Landscape: Many businesses struggle with managing multiple software applications from different vendors, leading to data silos, inefficient workflows, and increased costs. Zoho One provides an integrated suite of applications, consolidating various business tools into a single platform. This eliminates the need for managing multiple software licenses, reduces data fragmentation, and improves overall operational efficiency. Lack of Integration: Seamless integration between different software applications is crucial for smooth data flow and streamlined processes. Zoho One offers tight integration among its applications, allowing for seamless data sharing and synchronization. This integration improves collaboration, eliminates duplicate data entry, and enhances productivity by providing a unified view of business information. High Costs: Purchasing and managing licenses for multiple software applications can be costly for businesses, especially for small and medium-sized enterprises. Zoho One offers a cost-effective solution by providing access to a comprehensive suite of applications at a reasonable per-user subscription fee. This pricing model helps businesses save on software expenses and provides access to a wide range of tools without incurring additional costs for individual applications.

Overall, Zoho's CRM is about as robust as I've seen. It has a crazy amount of connectivity with other Zoho apps and integrates really well with G-suite apps too. Of all the CRMs I've tested, and I've tested dozens for at least 4 business models, Zoho seems to be the most flexible and cross-vertical friendly. There's plenty of competition and many that are designed for specific types of businesses, but what I'm finding is that just about any type of business (i.e. project management, online or web-based business, consulting, marketing, photography, etc) it can be customised to fit very well.

Honestly... I can not complain that much. The only complaint I have is this... Yes, they are far below the competition in terms of price when considering the big names out there.. However, if you are a power user like myself.. You want all the options. Even though they are cheaper than the others.. I really hate (across the board, all companies included) that their subscription pricing is a "per user" type setup. Being an IT business, you understand inner workings of resource usage... I really think all these companies should be tiered in groups of 5 - 10 users and the price will increase at that point but, I digress... In the beginning of my startup phase (Having one employee besides myself), I really found it hard justifying the cost "per user" to use any CRM software. However, my end goal for the company was automation of anything Consumer Relations, related so.. honestly, I chose to save a couple bucks and went the open source route. Well, yeah.. It worked that way but honestly, it was open source but, closed. Anything I wanted that was not built by the community was insanely time consuming to implement. BUT.. It cost nothing that way and I didn't pay a per user fee. However, time is money AND... my implementations would have to be rebuilt anytime I wanted to update the core functionality. So, long story short... These companies really shouldn't be implementing a per user subscription model. Truth be told, 1 - 10 employees takes the same resources on their end.

August 2018 One of the best customizable CRM Zoho has allowed us to optimize our pre-sales and sales efforts. Taking into account, the versatility of the tool to close opportunities. Additionally, we have incorporated the service delivery process using the project module for this procedure. I estimate to be using the rest of the modules of the tool, starting with emailing marketing

Extreme function, flexibility and integration capability for cloud system integration at a cost-friendly price point that SMB's and SME's find attractive. No longer the "can't-afford-Salesforce.com-so-I-will-have-to-settle-for-Zoho" choice. ZCRM has made amazing strides over the past 2 years in their race to duke it out with the big boys. Throwing tons of development dollars and personnel muscle into their core modules and new features, yet remaining at a price point that is still half the cost of the competition. Those of us focused on the SMB space now have a very nice portfolio of cloud technologies to offer our clients with the power of advanced integration and user-friendliness they can finally afford.

As with all technology vendors in the race to release new features, prioritization trumps all. Despite the plethora of newly announced capabilities and improvements there is still a boatload to be done. Fortunately, it's been my experience over the past year that they hear the voice of the Partners and end-users and act quickly to add our requests to the road-map. In addition to their beyond stellar support resources (I have become quite friendly with their Live Chat team) they haven't grown so big that their audience is a faceless, trouble ticket waiting in line in a crowded support queue.

To tout my firms Tag Line "Our heads are in the Cloud". With Zoho's robust suite of feature-rich, solutions all leveraging cloud computing combined with advanced integration across the board, we are able to provide our clients with a truly pleasant user experience. But the true value of Zoho is we are now able to build technology infrastructures that seamlessly and holistically work end-to-end across a company's entire operational ecosystem providing tangible and immediate results and ROI.

I love that Zoho allows you to connect Zoho Mail with the CRM. It is an easy way to keep track of all your clients and communication with them.

I feel like the price for Zoho is too steep for what are you getting. There are similar programs that are better priced and have almost identical features.

Zoho CRM has made it easier to see a customers history, contact information and to communicate. I love that everything is in one place. It is great that all team members are able to access this information from any location by just logging in.

Generally speaking, Zoho's CRM is about as vigorous as I've seen. It has an insane measure of availability with other Zoho applications and incorporates truly well with G-suite applications as well. Of all the CRMs I've tried, and I've tried handfuls for at any rate 4 plans of action, Zoho is by all accounts the most adaptable and cross-vertical amicable. There's a lot of rivalry and numerous that are intended for explicit kinds of organizations, however I'm finding that pretty much any sort of business (for example venture the executives, on the web or electronic business, counseling, showcasing, photography, and so on) it tends to be altered to fit great. You do need to be prepared to put an opportunity to set up your business however and that is valid for any CRM. Indeed, perhaps some are somewhat simpler and quicker, yet in case you're similar to me and like to dart on new administrations, you'll welcome that Zoho is likely going to in any case work for you, which means less time starting from the very beginning once more.

There are many "additional items" that can be valuable once you have your CRM, by precedent ZOHO Projects, . My just exhort is that from the earliest starting point you have an unmistakable comprehension of what your organization will require as this modules are valued separate from the month to month charge. Contingent upon the modules, you may end spending a greater number of dollars per client on them than on the crm expense.

I am a sales manager and was asked to recommend the best CRM for a group of 3 companies, with around 50 persons each. After an evaluation of 15 initial products, Zoho CRM resulted the most adequate for this companies. The product itself is very easy to use, friendly user and extremely easy to adapt. In terms of price/performance, in my opinion is one of the best against other brands when you have a limited budget. It is basically design for pipeline management, activities tracking as well as customer´s, also, it has a great mobile client, that said by one of my customers employee, it is even easier to use it than work on the PC. I have been able to use other CRM´s like Sales Force, SAP, Siebel as a user in big corporations, and those are great products, but I think that for small and medium size companies, this product is simpler, less expensive and easy to use.

Out of the gate, we found it good for storing contacts and managing some of the daily communications in and out of the business. It's great to have integration with Gmail and other 3rd party apps/services. The goal was to keep everything under one roof and ZOHO allows us to do this in the initial 18-months of our business. The ability to BCC into the CRM is a great feature, so you never loose a conversation. - Two Tier security - Strong up-time - Good performance - Fast deployment

I'm sure that ZOHO is a powerful marketing automation system if properly set up and integrated with one's web, etc. But, the marketing automation and tracking is cumbersome and disjointed. True, ZOHO offers CRM, Books, Calendar, Campaigns, Mail, Invoicing, ATS and other services, but with each one being priced separately, by the time you add in what you need, you can be looking at more robust, proven and integrated solutions. Not that ZOHO can't be wonderful, I'm sure. But you need a ZOHO pro to get it done, and there are VERY FEW US based ZOHO pros. This is key. There is a lack of persons who specialize in getting ZOHO to sing. If they eliminated the 21 separate services they offer and bundled them into 3 or so solutions (startup / Pro / Enterprise) and built out a formidable partner network to attract consultants, ZOHO would grow and flourish. Heck, charge $2-5K for ZOHO to integrate one's website into the system and help create the value. Right now, there are more integrated services available for the cost of a CRM, ATS, Campaign and Tracking system one must combine with ZOHO.

We needed a CRM solution that didn't break the bank, and ZOHO delivered. As it lies, there is good functionality to an new startup to manage their contact list and to engage (call / email / follow-up / pipeline / etc). We were able to quickly load our database of clients into a CRM and reach out to them, tracking our interactions and communications.

Zoho CRM before unethical upgrade paths were put into play around 2011

I am the Principal Advisor for a Business Consulting firm that specializes in helping start-up and small businesses achieve better returns through business process automation. During these past 7 years, my associates and I have always recommended Zoho CRM to HUNDREDS of business and have worked on customizing at least 15 Zoho CRM packages for our clients. We also have been using Zoho CRM ourselves since 2007, so we are expertly proficient with Zoho CRM and are VERY familiar with the life cycle development of the software as it's been changed over the years. When Zoho first launched in 2005, it touted itself as the "free" full featured CRM and included most of the core CRM functionality available at the time in it's free offering. Zoho touted it's CRM package as the free alternative to Salesforce.com, and literally boasted about how inexpensive (FREE) and complete the Zoho CRM was. However over the past 5 years (particularly when Zoho changed it's name to Zoho CORP in 2009), we've watched Zoho parse out core system functionalities into differing "Levels" of subscriptions in their attempt to create a compelling upgrade path that would lead to revenue. Since all of the major changes to their pricing and subscription model had been announced and documented appropriately in the past, we were never HAPPY about being pigeon-holed into subscription "upgrades" (who would be?), but every business needs to work towards profitability and with changes being communicated appropriately, we've always said "Fair Enough"... Until Today. We had a recent start-up company join us as a client, and like many others, they had a need for a CRM. After checking the latest ZOHO CRM release notes, sales documents, and basic help pages online, we didn't notice anything that would change our standard recommendation. The client accepted our proposal and commissioned us to launch and customize the ZOHO CRM package for them, like we have done for tens of other companies in the past. We exercised the Zoho CRM 15 day Trial period for the client (which now is set to the "Professional" level apparently and began importing data for the client. We also began setting up custom fields for the client as needed. Today, as the trial period had expired, we advised this same client to pick up 2 user licenses at the "Standard" level prepaid for $288/year. The client notified us that the licenses were purchased and we were clear to wrap up their customization. We fired up the ZOHO CRM interface this morning to finish the final custom field setup, and to our horror, we encountered an unexpected system alert when trying to create a custom field saying "Sorry, you cannot create more custom fields in your edition". IMAGE 1 Now, usually when this happens, it's because ZOHO Corp had once again systematically reconfigured their subscription level offerings to compel people to convert to a higher paid subscription levels, and after a little digging, we would find the supporting documentation affirming their nickle-and dime tactics. However this time, there was NO documentation of any limitations on the number of Custom Fields you can have at ANY level. In fact, quite the contrary. As you can see in the following screenshot taken from the PDF download located at Here: Compare Zoho CRM Editions page, you will see that there is simply a check box next to the STANDARD, PROFESSIONAL, ENTERPRISE, and CRM PLUS subscriptions (Not FREE edition - although Custom Fields used to be free). IMAGE 2 We, like any other reasonable consumer expected that, If Custom Fields are included in a subscription, there would be no limits on them. After contacting a Zoho Customer Support Chat Agent named Pranesh Gopalakrishnan, we learned that, not only is there a limit of Custom Fields, but there are differing quantities of Custom Fields that Zoho Corp will allow you to have in the current CRM offering PER EDITION and PER MODULE?!? Yes, apparently now, you only get 10 custom fields/module in the STANDARD edition, 150 custom fields/module in the PROFESSIONAL edition, and 300 custom fields/module in the ENTERPRISE edition. So now, after spending 25+ hours importing our Client data into Zoho CRM, customizing the package for them, and having them pay the quoted price of $288, we cannot deliver the customized CRM package that we promised. While chatting, explained the situation to Mr. Gopalakrishnan our Client's situation. Pranesh explained that the only way to expand custom fields was for our Client to purchase another 2 user licenses at the PROFESSIONAL edition level for $480 MORE?!? At this point, we had two choices; 1. Explain the oversight to our client and ask for, or cover the additional $480 for the two user licenses or 2. Revoke our long standing ZOHO CRM recommendation we have provided our clients for the past 5 years, researching another CRM package to replace ZOHO CRM, and then spend countless hours learning the new system, customizing it for our client's needs and exporting, and entering all of the data again that we had in this Client's Standard ZOHO CRM edition. .....OR maybe a 3rd option. Hope that Zoho CORP was willing to exercise some responsibility and good faith to cover their oversight and enable additional custom fields for this client at their current STANDARD subscription level. I asked Pranesh to chat with a Supervisor. After waiting a few minutes, a lady named "Robin" took over the chat and once again explained the situation over text. I let Robin know that, prior to signing this client up, we reviewed the sales / help documents here: https://www.zoho.com/crm/comparison.html, and here: https://www.zoho.com/crm/help/customization/field-level-customization.html, with NO MENTION of limits on custom fields. After some awkward silence, Robin produces ONE link to an obscure help file buried in their help system that would elude even the most diligent seekers in a sales cycle: https://www.zoho.com/crm/help/erutaef321.html I explained to Supervisor Robin that we feel trapped into upgrading our Client to a higher, significantly more expensive subscription level that they otherwise would not need if they had access to custom fields AS ADVERTISED. I also explained that IMHO, most people would find it VERY misleading to have ANY limits on Custom Fields without advertising the change in advance on ZOHO CRM's online sales literature. I concluded that, after all of the business that we had sent to ZOHO CRM over the years, we would expect them to at least comp an upgrade for our client from STANDARD to PROFESSIONAL, and correct their misleading sales documentation in order to prevent trapping more people into upgrades with unethical advertising and questionable free trial practices. In essence, I explained that in this case, we're not willing to pay any more for what we should already have (according to the online Zoho CRM Edition comparison), and have had in the past. Supervisor Robin, said that she would arrange for a quick callback from the respective Account Manager. I waited HOURS and NO CALL. Hours later, I finally receive and email from Ricky Thakrar, Regional Sales Manager | North and South America. I'm thinking, "Now we're getting somewhere". In his email to me, Mr. Thakrar says "You are correct it does not say on the main pricing page the specific number of custom fields per edition as it is a feature comparison page. It only says this information in the detailed technical comparison page on our user guide which shows features and limits." Mr. Thakrar then goes on to say (without apology or missing a beat), "In order to get 150 custom fields, you will need to upgrade to the Professional edition". WHAT!!?? Our Client really only needs 5 more! Upset at wasting the whole day trying to resolve this, and pursing the situation now just on a matter of principal, I tracked down the phone number to Mr. Thakrar's office (877-834-4428, Option #1) and asked to speak to Mr. Thakrar regarding an email I just received from him. After being on hold for approx.4 minutes, the gentleman who initially answered comes back on the phone, and nervously (lying??) explains that it appears Mr. Thakrar is on another scheduled call with another client and is unable to take my call. The gent goes on to ask if I would be willing to talk to a Regional Account Manager. I asked if that person had the authority to override / upgrade a subscription level to accommodate my Client's custom fields issue, and the gentleman says "Yes". I agree to be forwarded to Cliffton Kent, Regional Account Manager. I once again explain the situation to Mr. Kent, who tells me that he recognizes that their central comparison chart is misleading to the consumers, and that should be corrected. He also understands what an inconvenience it would be to find out about the Custom Field limitations after the fact of entering data for 2 weeks in a Free Trial set to the PROFESSIONAL Edition, and later paying for a lesser subscription without knowledge of the limitation. Mr. Kent said that he does not, nor does ANYBODY else at Zoho Corp have the ability to comp a free upgrade to our Client so that they can have access to the advertised functionality. Mr. Kent does say that he will take the matter up with "management" and "go to bat" for my client. Mr. Kent then emails me a bit later saying "We did discuss your concern with our management. Unfortunately, it is not possible for us to upgrade the Zoho CRM account from Standard to Professional (for free). Sorry to disappoint you." As a now former team of Zoho CRM Evangelists for the past 7 years, words cannot express our disappointment in this decision If we accomplish nothing else, we hope that you will help spread the word as far and as wide about this latent limitation, or as we see it, Zoho CRM upgrade trap that has been crafted and honed by the ZOHO CORP. As it stands, we are going to work overtime into the night and through tomorrow to try to find an ethically sold and supported product. Unless ZOHO reverses their present course, WE CANNOT AND WILL NOT CONTINUE TO SUPPORT ZOHO CORP'S FALSE ADVERTISING AN UNETHICAL PRACTICES IN PIGEON-HOLING NEW CUSTOMERS INTO OVERPRICED ZOHO CRM PACKAGES. We would rather suffer through this situation, than be further subjected to ZOHO's legal extortion tactics. So, now you know ;-) Hopefully, Zoho will understand that space is cheap, and that unlimited Custom Fields IS a core CRM function (as it was in past ZOHO CRM versions). Maybe someone at will see the error of their ways and will work to include unlimited Custom Fields as part of a STANDARD subscription license. Until then, I will try to follow-up with a post detailing the new CRM we will be recommending in the future. Rick B.

No benefits that are unique to ZOHO CRM compared to other CRM's at equal of lessor pricing.

The amount of services Zoho provides as a part of the package is amazing at such a low cost. Be it Lead Management, Email Campaigns, calling, you name it and Zoho has a solution for it.

The UI can be better and the ease of use can be better, can be more intuitive.

Lead Management, Email Campaigns. This is way better than the ones in this price range and even better than the ones which cost way higher.