Chatter Reviews & Product Details

The Salesforce chatter is wonderful collaboration for B2B and B2C.Chatter helped me to follow people, information status and various groups. It is also hustle free to use it in secure internal network.

The design seems to be that of 1900's but still useful.

I connected with various internal stakeholders and it made my work more organized as I receive regular notifications as soon as there is a activity on fee and also it is not necessary for me to know everyone in organization as I type names and it shows the person's role which makes it easy to identify the right person

Helps me work with team members as everyone is remote now. Sharing updates across team and organization was never so easy

UI and UX could be better. even admin panel can be improved.

Chatter is solving information access problem across team. I have been getting faster insights from team compared to previous attempts

Salesforce chatter is the best way to annouce any event/activity/data changes or post what comes to your mind through out the organisation

Salesforce chatter is the best platform allover except its UI and accessibility on the Salesforce platform as it is bit complicated

I have created a business solutions for the organisation so that they can track the activities off all the folks throgh chatter post

Collaboration with colleagues. Easy to put announcements or guidelines in a group for all to be kept informed. Connect with users to share updates.

Searching any topics or content discussed in the history.

I can share files and share status progress of the action taken on any tasks. Share appointments and meetings. Make global announcements for all the users in the organisation.

The most useful feature of chatter is the ability to link the conversation you are having with someone directly to the place in salesforce you are discussing. By @ mentioning another user on that page's chatter screen you pull all parties directly to the topic for a quicker, cleaner conversation.

There needs to be a better function for how you are notified when someone has mentioned you in a chat. Right now the options are an email or a notification badge in the top right corner of your salesforce instance. It would be better if there was something more visually eye-catching.

Chatter is a great way to avoid unneeded meetings to discuss an aspect of salesforce that needs attention. For example, if a field is not functioning properly I get @ mentioned as the IT person and rather than asking a lot of questions to clarify what the user needs chatter directs me to the page and with a description in the chatter feed I can see exactly what the issue is without bringing calendars and zoom into the picture. The benefits are far-reaching. We are at about 70% user adoption with Chatter in our org and we've noticed that when that number jumped from 40% to 70% our schedules started becoming more available, giving a lot of our users mroe time to focus on their work rather than meetings.

The tag. Feature and utility of salesforce at backend. Lot of things are configurable as per need. Like email templates

The styling can't be altered. It comes with not so great UI

Collaboration on any topics.

There's a natural flow of information and insight that can be achieved if multiple departments are involved in the customer experience or journey. That is, if those involved are active Salesforce users.

When others collaborating in the customer journey/experience become non-responsive, or not value the power of Salesforce, Chatter does not become such a valuable tool. So, it is not really solely on the user if use of tool will be succesful, it is collaboration and involvement of other parties that determines final value of the tool.

The end goal is to reach collaboration and effective track records and milestones in the sales process, and de-clutter inbox. Chatter feed and search option can be a game changer if all contributors are actively inputting data.

As a salesforce user and as a salesforce developer I and my team use salesforce Chatter on a regular basis to communicate in the salesforce platform and communicate related specific records and keep teammates up to date about all activities and feed.

I did not find anything which I dislike about the salesforce Chatter but there are so many features in Chatter it takes some time to understand and implement as a salesforce developer and this Salesforce Chatter does not implement for the cheaper cost Salesforce CRM.

With Salesforce Chatter keep teammates up to date about the activities which are going on the record so without actually having meetings with teammates we can communicate effectively and save a lot of time and can focus on our productivity.

The ability to mention others on cases, opportunities etc

Nothing really, it works as designed and is great

Ability to close deals quickly by collaborating with each other

I like how easy it is to locate and use.

You have to go looking for it. It doesn't just notify you

It's a quick and easy what to notify someone of something and it can be used by people who don't have a salesforce license, which is a nice feature.

It can be help in commutating within organization without waiting for mail reply and such.

Channel creation is not as smooth as in slack. Searching for old conversation becomes cumbersome since there is less features for same

Conversing with colleagues within organization without delay as faced when doing traditional mail.

You can almost ask anything and get an answer to it within a very short time. People with varied experiences and roles can share their ideas and tips which definitely makes your life easier. You can be guided down the right path, solve your problems, clear your doubts and confusion with Salesforce Chatter groups.

Sometimes you may not find the answer to something very specific, after all not all problems are the same. It may take time to come up with the right solution. Have patience, it works ultimately.

I have been guided to the right answers many a times, people at Salesforce and other companies are very responsive and help others which creates a sense of belongingness. Benefits - after watching videos or reading help articles when you cannot get your desired solution, you can always look up in Chatter, your question not only benefits you but also others who might be facing similar problems.

Tagging a person from outside organisation

Lacking option of instant messaging like DM

We can discuss with multiple stake holders and in a thread.

The search feature is accurate. User name mentions and suggestions for internal links as you type saves a lot of time. Sending email from within chatter is extremely useful. Default stakeholders' names are already filled in the 'to' and 'cc' fields. Notification emails about mentions and posts make up for the fact that the less responsive UI Access for related files and segregation of emails in a separate tab makes chatter the only app you need to use while analyzing customer issues.

Scrolling manually to the end of the page and clicking on "View More" for older posts is tedious. A single button to list all posts just like the one to expand all posts will be helpful. If Google translate is enabled, words as you type in get deleted sometimes. You need to disable Google Translate to type. A native mechanism to translate or a proper embedding of Google Translate will help in interacting with stakeholders of different languages. UI seems to be less responsive and updates are not at all close to real-time. You need to refresh the feed or the entire page manually every time to keep track of the posts on chatter.

We manage customer requests on bugs and feature enhancements for our products on Chatter Keeping track of all stakeholders' comments and updates while solving the end customer's issues is helpful. Access control for each individual posts helps in keeping the information organized and only sharing the actionable items with the customer.

This is the most user friendly tool and it is my every day necessity too. It has brought me closer with my employees as well as with my customers. No matter at which of the world I am I can easily assist my customers. Chatter has helped me to give my customers what exactly they need and this only possible when you work hand in gloves with your team members. Thanks to chatter which has allowed me to carry out instant chatting with my customers as well as with my team members.

A lot of information is required to use this tool for the purpose it is built so I wish there could be more training videos and demos, because one find a particular feature after a long time he had no knowledge about it, here I will also high light the interface which is not so effect in visualization.

This tool has provided me the facility to share the documents thus we work closely on any important subject. Chatter is very much reasonable in cost and also it is integrated with much other similar software so that one can easily drag and drop the data.

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It is very useful for use in the company because during the day we will share a lot of details. It is also an excellent way of remembering tasks and points you shared with your staff and developed over the day. It creates good interactivity between teams.

It does not allow users to opt out of emails so they end up clogging the inbox

It is very helpful in getting feedback on a product or collaborating where users should see each other's responses. It is less appropriate for one-to-one communications.

Chatter provides management tracking functionality, which allows them to monitor and follow their employees on the project with which we work.

I have only a problem regarding the software as others claim, a couple of usability limitations including tagging of people.

The collaboration of departments and people allows us to collaborate with applied programs and design projects in operational situations, cruises and undertakings. Now, our company has a secure platform with Chatter, where people can interface and quickly access records, information, and other materials.

i like Chatter because its friendly and easy to use,it allows me update my team or activities without doing any extra work as a sales manager. Chatter allows any organization to passively know about other parts of the business which one is doing, like marketing efforts, customer service issues, etc. Also,using Chatter, you can ask questions and get advice without sending a blast email, and anybody can follow anybody, no restrictions

well in as mush as chatter is good, i dislike it because it has no restrictions, that is anybody can follow anybody, you can not customize its email notifications. and i really wish this will be addressed soon.

Chatter has done largely a good job, i use to connect and share information with my colleagues in real time without stress. all thanks to Chatter.

Chatter is among the best social media platforms I've come across for the workplace. It does help keep co-workers engaged with one another on holiday parties, pot lucks, and other fun events at the office. I like its' email updates that keep you in touch with the latest happenings, whether you're actively engaged on the network or not.

Also mentioned above, the email alerts serve as both a pro and con. They're helpful, but can also be distracting if you're on a work computer doing tasks. The frequency of alerts can be too high.

Chatter has improved our general communications with remote out-of-state locations, helping us stay in touch across long distances. So that's been good!