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Upwork
Connecting Freelancers and Clients
4.6
(1,829)
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Upwork Reviews & Product Details

Upwork Overview
What is Upwork?

Upwork is a leading work marketplace that allows users to find talent, create contracts, collaborate remotely, review work, and securely pay for completed jobs. The goal is to help simplify tasks by giving access to talent at the speed of need. Upwork makes finding the right people scalable and reliable.

Company Upwork Global Inc.
Year founded 2015
Company size 501-1000 employees
Headquarters Santa Clara, California, United States
Social Media
Ask Questions about Upwork
What Upwork is best for?
How does Upwork compare to Fiverr?
What are the pros and cons of Upwork?
Upwork Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Upwork Features
API Access
Analytics and Reporting
Bid Management
Client Management
Communication Tools
Contract Management
Customer Support
Customizable Templates
Dispute Resolution
Escrow Service
File Sharing
Freelancer Onboarding
Freelancer Profiles
Invoicing
Job Alerts
Job Posting
Milestone Payments
Mobile Access
Payment Processing
Portfolio Showcase
Project Collaboration
Project Management
Proposals and Quotes
Ratings and Reviews
Security and Privacy
Skill Matching
Skill Tests
Task Management
Third-party Integrations
Time Tracking
Upwork Media
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Upwork Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 27, 2024
Upwork Logo
1,829 Upwork Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
BJ
Brynn J.
D
Share
"Upwork is a valuable extension of my business."
What do you like best about Upwork?

I appreciate that I can connect with specialists across different fields within hours. When I have a need I like to move quickly and Upwork allows that.

What do you dislike about Upwork?

Sometimes the sheer number of proposals I receive can be overwhelming.

What problems is Upwork solving and how is that benefiting you?

I am able to move forward in my business faster by hiring content creators and designers.

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
Milagros R. avatar
Milagros R.
Translator
Share
"A great place for both employers and freelancers"
What do you like best about Upwork?

There are many job offers and many freelancers on Upwork. Therefore, there is a great offer and demand situation. In addition, ratings about freelancers and employers are available, which allows for a better assessment of the quality and trustworthiness of the other party before interacting at all. Furthermore, there are numerous features that allow freelancers to showcase their work. This is a great tool for both freelancers and employers as it provides a better idea of what to expect from that person. While searching for a job, there are many filters that make it easier to navigate the platform, which also happens when searching for a freelancer.

What do you dislike about Upwork?

The fact that there are so many people using the platform leads to the possibility of certain irregularities. Fake jobs or jobs that require fake reviews on fake travel sites and similar scams can be seen sometimes. That said, the platform makes it easier to report when any of these irregularities take place. Also, it has become a more difficult place for new freelancers as features that used to be free now require payment. Therefore, new freelancers have a harder time earning a quality score, which is instrumental for employers looking for the best workers.

What problems is Upwork solving and how is that benefiting you?

The platform has numerous features and tools that allow for easier navigation within it. Therefore, it is a great place to both find jobs and find great freelancers for long-term and short-term projects.

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
Giulia D. avatar
Giulia D.
Founder
Share
"Super Platform"
What do you like best about Upwork?

What I like best is the trustworthiness of the platform. I am 100% sure that I will receive money from my clients and they would trust me as well based on my profile

What do you dislike about Upwork?

What I dislike is the Customer Support, not really efficient. I've tried to sent a couple email to the UpWork employees and never received a response from them. In addition, I partially disagree on the algorithm of the Job Success score, I would like to see some improvements on this. It seems that the person does not succeed in the job while it can also mean that a client did not provide a feedback because never logged in on the platform or because a contract was closed a bit later.

What problems is Upwork solving and how is that benefiting you?

I am solving my work-life balance and the possibility to be flexible every day! I love this platform, it changed my life completely.

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
Muhammad Ammad C. avatar
Muhammad Ammad C.
Graduate Assistant
Share
"Helping hand for the freelancer community"
What do you like best about Upwork?

The credibility and authenticity of projects

What do you dislike about Upwork?

The long time for support staff to respond

What problems is Upwork solving and how is that benefiting you?

Money problems are being solved slowly.

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
Meredith C. avatar
Meredith C.
Business Operations Administrator
Share
"Upwork has been a gold mine for us"
What do you like best about Upwork?

We have been able to source much needed talent and get help on all sorts of projects for our business. We have found some integral parts of our business using Upwork.

What do you dislike about Upwork?

The fees charged by Upwork and the fact that they bill me prior to me approving time for the contractors.

What problems is Upwork solving and how is that benefiting you?

We have used contractors on Upwork for things from our website to Data Scientists. It has allowed us to get projects completed in a timely manner.

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
Crystal B. avatar
Crystal B.
Founder/Virtual Assistant
Share
"Great freelance platform"
What do you like best about Upwork?

Upwork has grown over the years and became the number platform for freelancers. I have been able to grow my business and gain great relationships for potential leads.

What do you dislike about Upwork?

Not much I don't like. I can not think of anything at the moment.

What problems is Upwork solving and how is that benefiting you?

Finding new clients. Quick connections fast negotiation no worry of contracts

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
Dilshod M. avatar
Dilshod M.
Data Entry Specialist
Share
"Perfect service"
What do you like best about Upwork?

eraning money. If one has a long term job he can find more money

What do you dislike about Upwork?

not finding perfect job. When I need an urgent job there is a challenge in finding it

What problems is Upwork solving and how is that benefiting you?

earning enough money

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
Максим . avatar
Максим .
Partner
Share
"If you have a true passion for helping other people to succeed, this website for you"
What do you like best about Upwork?

Honest rating system, good clients, almost 100% warranty that you get paid for my work.

What do you dislike about Upwork?

From the beginning, it's hard to understand how to succeed. But it's more question to myself than to the UpWork.

What problems is Upwork solving and how is that benefiting you?

If you work honestly, with passion, the clients will find you. This is the precious benefit of Upwork. If you are ready to work дike damned, the clients will automatically find you, but not initially. It will take some time. But it's like a dream comes true. You work for the best worldwide clients and get payment in a "no question asked" manner. In less than 1 hour, I get payment on the Upwork card.

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
Daniel N. avatar
Daniel N.
Freelance Copywriter On Upwork
Share
"I have used Upwork for slightly 7 years"
What do you like best about Upwork?

The platform provides most of the tools I need to manage my contracts with clients

What do you dislike about Upwork?

The cost can be a little on the higher side

What problems is Upwork solving and how is that benefiting you?

It is easy to connect with clients and provide them with my services

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
MP
Mark P.
Ceo And Co Founder
Share
"Upwork is helping me build my business."
What do you like best about Upwork?

I like the fact that I can find and hire skilled people and then build a relationship with them for future projects.

What do you dislike about Upwork?

Picking the right person for new projects. It can be stressful to discern whether I'm making the right choice.

What problems is Upwork solving and how is that benefiting you?

I'm hiring people to do work that I can't or don't have time to do, while not being prepared to make a full-time hire. Upwork makes it easy to build a team without some of the headaches that come with hire people directly.

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
Teddi R. avatar
Teddi R.
Chief Freight Broker & Organizational Development Consultant
Share
"Great, quick help!"
What do you like best about Upwork?

Easy to find someone to do mundane tasks that take up a lot of time that can be put to better use elsewhere. My experience has been positive, and it's easy to pay people and track the payments through UpWork.

What do you dislike about Upwork?

I've been fortunate that I ended up feeling I could trust my help. The only think I dislike is not something they can control, which is whether or not you can trust a stranger in your database.

What problems is Upwork solving and how is that benefiting you?

Data entry, spreadsheet creation, list building

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
Abdulhamid A. avatar
Abdulhamid A.
Senior Health Inspector
Share
"Amazing platform to hire freelancers"
What do you like best about Upwork?

- The verity of freelancers - The escrow system - The user interface is friendly

What do you dislike about Upwork?

The charges are a bit expansive and needs to be reviewed

What problems is Upwork solving and how is that benefiting you?

- I had the opportunity to hire talented freelancers to help turning my ideas into real project

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
SR
Sohel R.
Dev Ops Engineer
Share
"It's excellent platform for remote work and make life easier"
What do you like best about Upwork?

During covid, we can work very easily for Upwork

What do you dislike about Upwork?

I think there is many spam job post and They can available live chat for all

What problems is Upwork solving and how is that benefiting you?

DevOps work

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
VP
Vijaya Sekhar Reddy P.
Ceo
Share
"Good place to look for freelancers"
What do you like best about Upwork?

Setting up the budget for the work, so only those freelancers who are willing to do within the budget can signup for the task

What do you dislike about Upwork?

Nothing as such, at least for the moment

What problems is Upwork solving and how is that benefiting you?

Able to look for freelancers who can provide values services for the requirements that we have

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
YS
Yasir S.
Web Developer | Digital Marketer | Seo Expert
Share
"Upwork is really great freelancing platform to earn money at home"
What do you like best about Upwork?

I like the upwork call option, milestones, fixed and hourly project

What do you dislike about Upwork?

Upwork app very slow 😔 otherwise all great

What problems is Upwork solving and how is that benefiting you?

M doing my great job on Upwork self-employed also as a Web designer and developer at home.

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
Bilal A. avatar
Bilal A.
Admin
Share
"Quality Freelancer at Good Rates."
What do you like best about Upwork?

Whenever I need quality work. I use upwork.

What do you dislike about Upwork?

There are no dislikes. It works perfectly.

What problems is Upwork solving and how is that benefiting you?

Content Writing, Designing

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
Robert M. avatar
Robert M.
General Manager
Share
"Simple, Convenient and Consistent"
What do you like best about Upwork?

I have worked with Upwork on multiple occasions. The platform is easy to navigate and I was able to work with contractors I've used in the past. The process of communicating with and setting expectations for the engagement was easy.

What do you dislike about Upwork?

Nothing really. The process from start to finish was straight forward. Even the billing processes was painless.

What problems is Upwork solving and how is that benefiting you?

Quick turn, short duration work. We are building a SaaS product and needed some data help. I count on Upwork to have great resources at the ready.

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
Jarree A. avatar
Jarree A.
Co Founder
Share
"Upwork Review"
What do you like best about Upwork?

The respect for sellers against others.

What do you dislike about Upwork?

The paid connects and fees for contracts

What problems is Upwork solving and how is that benefiting you?

It is helping me to run my company

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
TB
Thain B.
Software Engineer
Share
"Upwork changed my life"
What do you like best about Upwork?

Upwork is the best place to meet new companies and people all around the world.

What do you dislike about Upwork?

The payment cycle is a bit longer. I have to wait 10 days after 1-week work submit.

What problems is Upwork solving and how is that benefiting you?

Sole freelancing gives me lots of time vs the bucks rather than employment role.

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
Tim W. avatar
Tim W.
Executive Director
Share
"High quality global skill sourcing at competitive rates"
What do you like best about Upwork?

Upwork consistently delivers skilled individuals whose high-quality work product matches their resumes. Most jobs have multiple bidders unless it's for an obscure technical product. Bidders have generally shown good initiative to add value and be productively creative on given contracts. The ability to change contract terms at any time is very useful.

What do you dislike about Upwork?

The file management system needs to be improved. Upwork admins should be able to create folders where files from any contract can be saved and organized for persistent reference. Secondly, the billing and invoicing could be simplified as well as adding statements of account on a quarterly and annual basis. Thirdly, UpWork could do better to weed out bidders who are under-performing. When a bidder shows a low rating but seems to have good work product it is difficult to find the negative reviews.

What problems is Upwork solving and how is that benefiting you?

We require narrow skillsets at lower rates than we can source locally and at short notice. Having access to a global labor force has made our business more competitive and sustainable with a measurable impact on revenue and profits.

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