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Upwork
Connecting Freelancers and Clients
4.6
(1,829)
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Upwork Reviews & Product Details

Upwork Overview
What is Upwork?

Upwork is a leading work marketplace that allows users to find talent, create contracts, collaborate remotely, review work, and securely pay for completed jobs. The goal is to help simplify tasks by giving access to talent at the speed of need. Upwork makes finding the right people scalable and reliable.

Company Upwork Global Inc.
Year founded 2015
Company size 501-1000 employees
Headquarters Santa Clara, California, United States
Social Media
Ask Questions about Upwork
What Upwork is best for?
How does Upwork compare to Fiverr?
What are the pros and cons of Upwork?
Upwork Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Upwork Features
API Access
Analytics and Reporting
Bid Management
Client Management
Communication Tools
Contract Management
Customer Support
Customizable Templates
Dispute Resolution
Escrow Service
File Sharing
Freelancer Onboarding
Freelancer Profiles
Invoicing
Job Alerts
Job Posting
Milestone Payments
Mobile Access
Payment Processing
Portfolio Showcase
Project Collaboration
Project Management
Proposals and Quotes
Ratings and Reviews
Security and Privacy
Skill Matching
Skill Tests
Task Management
Third-party Integrations
Time Tracking
Upwork Media
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Upwork Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 04, 2024
Upwork Logo
1,829 Upwork Reviews
4.6 out of 5
Mid Market (51-1000 emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
Damon E. avatar
Damon E.
Director Of Digital Marketing
Share
"Upwork is the goto for freelance help"
What do you like best about Upwork?

The ability to interview, communicate and manage a global workforce.

What do you dislike about Upwork?

Sometimes there are people seem to be solo workers but they are apart of a larger firm. I feel like I’m jumping through hoops when I have a go between.

What problems is Upwork solving and how is that benefiting you?

I am able to get complex jobs completed at a very low cost.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
Erika B. avatar
Erika B.
Consultant & Business Owner
Share
"My thoughts on upwork"
What do you like best about Upwork?

I like that I've built up a solid profile of clients and new experiences within my niche. I went from a curriculum writer to an SEO Specialist in a very short amount of time. Much less than I would have spent in an agency or office setting. There are tons of opportunities on here.

What do you dislike about Upwork?

Some clients try to undercut you and pay much less than you're worth or change the scope of work. I also get ghosted for payments occasionally. It's frustrating but if I put the time in upfront to get to know the client and not rush into the contract this is much less likely to happen. I've also had the scope of work changed up on me without warning on a flat-rate project and then I'm at the mercy of the client to get paid for my work.

What problems is Upwork solving and how is that benefiting you?

I'm gainfully employed by people all over the world. I've realized that you can steer your own learning and experiences. I chose to move from copywriting from SEO. Nobody chose that for me and I wasn't forced because the agency only had a few options or my boss needed me to. Upwork allows you to choose your path of growth in your career unlike any other. I even meet non-Upwork clients in real life and tell them about what I've done on Upwork and I've gotten work from that.

Mid Market (51-1000 emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
DARRYL E. O. avatar
Darryl E. O.
Director Of Communications
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"Upwork Makes "A World of Difference"
What do you like best about Upwork?

As the creator/producer of Beacon College's TV show, "A World of Difference," I'm working within the limited budget constraints of a nonprofit school broadcasting a national-focused show from a local public access TV station. That means when I'm covering national stories I have to rely on freelancers to video and interview my subjects. Upwork has connected me with talented and cost-sensitive talent who have delivered quality work for my broadcast purposes.

What do you dislike about Upwork?

Only that I wish more freelancers would join the platform.

What problems is Upwork solving and how is that benefiting you?

As the creator/producer of Beacon College's TV show, "A World of Difference," I'm working within the limited budget constraints of a nonprofit school broadcasting a national-focused show from a local public access TV station. That means when I'm covering national stories I have to rely on freelancers to video and interview my subjects. Upwork has connected me with talented and cost-sensitive talent who have delivered quality work for my broadcast purposes.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
JM
J. A. M.
Ip/Contract Law Attorney For Sm Es, Startups And Entrepreneurs
Share
"Upwork helped me make my dreams come true"
What do you like best about Upwork?

I've been working through the Upwork platform since late 2011 and all I can say is they're the place to go if you're serious about finding great clients and interesting projects. I like how the platform is designed to attract and retain clients and create long-lasting business relationships.

What do you dislike about Upwork?

As in any other online business, some people are scammers and try to get you out of the platform or make you work for free, but Upwork has a great compliance team to investigate these type of behaviors.

What problems is Upwork solving and how is that benefiting you?

I am solving my clients' problems by delivering the work they need and help them achieve their business goals. On the other hand, I am also getting financial benefits and putting food on my table and a roof over my head. I live off-the-grid and I am building my own house thanks to my Upwork earnings.

Mid Market (51-1000 emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
Abid A. avatar
Abid A.
Virtual Assistant
Share
"I would highly recommended"
What do you like best about Upwork?

This is very amazing and would help for enhance our carrier

What do you dislike about Upwork?

Nothing for dislike because all is well for us

What problems is Upwork solving and how is that benefiting you?

I have started as Amazon Virtual Assistant On Upwork and this is very interesting for me

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
Rana Abdul R. avatar
Rana Abdul R.
Amazon Marketplace Management
Share
"Upwork very friendly to use very transparete"
What do you like best about Upwork?

Upwork payment method policy very help full for both.

What do you dislike about Upwork?

Submitting proposel it's very expensive part Upwork neet change policy and service part here like open DM for a candidate against some money it's better for pro.

What problems is Upwork solving and how is that benefiting you?

eCommerce service providing who don't have time to work on their behalf

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
NM
Nigel M.
Sales Director
Share
"Great platform and service"
What do you like best about Upwork?

i like the UI the best and the fact that support is so easy to use

What do you dislike about Upwork?

sometimes its hard to get the required quality of freelancer, it just means giving tests out. Any platform of freelancers would suffer from this

What problems is Upwork solving and how is that benefiting you?

CRm and data work. I have found many people who are able to help with issues i need

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
Josh A. avatar
Josh A.
Chief Marketing Officer
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"Love Upwork, it has seriously been a critical piece of launching my startup agency"
What do you like best about Upwork?

Easy to use. I also like that when I post a job, it gets posted quickly (big difference from other options). Also, I get amazing quality work for a very effective price. The variety of skills and backgrounds that I can find on Upwork really help it stand out amongst the competition.

What do you dislike about Upwork?

I have no problems with Upwork. It can be a little tiring to go through so many applications. So any work that can be done to match me up easier with relevant talent would always be appreciated, but it's not a big problem.

What problems is Upwork solving and how is that benefiting you?

I have many tasks and projects that I need to complete as a business owner which I do not have the skillset to do. Also, I need to be conscious of cost. Upwork helps me address those items effectively.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
Ikram Ul Haq A. avatar
Ikram Ul Haq A.
Manager Taxation, Auditing And Accounting Services
Share
"Place of Opportunities"
What do you like best about Upwork?

This platform let us meet prospective clients.

What do you dislike about Upwork?

There should be some criteria and time frame set for concluding on a job post. Some times clients post jobs and let that open even after interviewing.

What problems is Upwork solving and how is that benefiting you?

Accounting, Bookkeeping, Auditing and Taxation Services.

Mid Market (51-1000 emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
Thamimul ansari S. avatar
Thamimul Ansari S.
Senior Software Engineer
Share
"Excellent Review By Ansari"
What do you like best about Upwork?

I like the transparency and Improvement on Client changes and Approval on the Milestone

What do you dislike about Upwork?

I dislike the upwork app as most of the time i see messenger is showing "waiting to connect"

What problems is Upwork solving and how is that benefiting you?

I solved my financial problem by working extra time in upwork and now i am fulltime contributor.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
Andrew V. avatar
Andrew V.
Acting Ceo
Share
"It is your chance to start your business and become successful from scratch."
What do you like best about Upwork?

Everything is fair. If you are good at what you do you will the first offer...you will get lots of offers, everything else is up to you. Upwork will provide you with a flow of orders and fair rules of the game.

What do you dislike about Upwork?

I don't understand how Marketing effectiveness works (in my Stats section). I want to be viewed more often than less often but I don't understand how to reach this. What factors are crucial?

What problems is Upwork solving and how is that benefiting you?

Upwork is my main source of income, I can work from anywhere in the world, have enough freedom, as well as all the necessary tools to develop my business on this platform by hiring other people.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
HI
Humairah I.
Owner
Share
"Cheap qualified labour"
What do you like best about Upwork?

Variety, being able to filter by skill Also love how it has workers from different countries

What do you dislike about Upwork?

I'd like to be able to sort/filter by gender And also be able to sort hourly rate from lowest to highest

What problems is Upwork solving and how is that benefiting you?

Everything that I can outsource!

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
Alireza D. avatar
Alireza D.
Business Owner
Share
"Friendly platform"
What do you like best about Upwork?

It is really easy to find any kind of freelancers in this platform. I've hired a lot and I enjoyed working with them.

What do you dislike about Upwork?

nothing specific. I really enjoyed hiring people on this platform.

What problems is Upwork solving and how is that benefiting you?

Hiring expert to design logo, banners, posts, posters.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
J. MARTINEZ L. avatar
J. Martinez L.
Ceo
Share
"The best working place so far."
What do you like best about Upwork?

Great customers, different works, easy to use. Very safe.

What do you dislike about Upwork?

I do not dislike anything, everything I use is just perfect.

What problems is Upwork solving and how is that benefiting you?

Employment problems. I can get more or less works as I like or needed.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
BC
Benjamin C.
O
Share
"The talent I find on Upwork enables me to complete my work"
What do you like best about Upwork?

Variety of very talented people who fit my organization. They match my performance, timeline, and wage requirements.

What do you dislike about Upwork?

Use of the platform is slightly more expensive than I anticipated.

What problems is Upwork solving and how is that benefiting you?

I built a team for data aggregation that provides data for me daily. This solves the problem of me doing it myself. Huge time savings benefit.

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