ON24 Reviews & Product Details

You can easily record each slide individually. So if you make a mistake you can just re-record one slide rather than having to start over.

The screen share capability does not work and it is difficult to install. If you pay for a product you should not have to jump through hoops to use its capabilities. Also, you have to dial in to a separate bridge in order to record, you can't just simply use computer audio. On24 is just overall difficult to use and no matter how many times you check the recording, the live presentation always seems to have audio issues. Specifically if you do a screen share, the platform automatically mutes the sound for listeners when it switches from one screen to another creating a lot of confusion and a terrible experience for customers.

None, all it does is botch webinars and waste our time.

Nothing, dont like using at all. Outdated experience.

Everything - outdated software, poor UX and UI, hard to use, poor quality, average service.

Webcasts, live webinars, on demand webinars.

The ability to pre-record the webinars in advance

The price, we ended up moving to another solution for virtually 1/3 the price. Also at the end of the contract, there is an auto renew, with no phone call. We had wanted to increase the numbers (you get a break) and called 10 days after the auto renew and their attorney called our operations manager and threatened legal action. After 4 years and $100k in spend. I tried to reach out to the CEO but the attorney emailed me back... This is usually a sign of a mass exodus, and based on their prices and lack of customer service I can see why. I would avoid using them, or amend the contract, or save your money.

None Anymore

The technology/platform is the same as most other webinar services out there, unfortunately, the webinars are not producing results and the high cost of On24 has been deemed not a good return on our investment. We have also had a headache with dealing with them as a business and organization.

Business model and leadership are TERRIBLE! Major misalignment and communication internally with sales reps, customer success and higher up decision makers. Do not treat you like valued customers but as an account number within the company. On24 has a lack of integrity and business ethics especially around their evergreen auto-renewal terms, which are buried in their language in their contracts. Decided to move on from On24 in August but continued to pay despite not using the platform to finish out the contract. They sneakily auto renewed us and now have some lawyer chasing us around for this next year despite not using the product for over a year now. Never seen a vendor so aggressive with a good paying customer. I would never do business like this and would never want to do business like this with a vendor again.

Webinars have their benefits. Building up contacts, showcasing a product and capturing sales leads. But On24 has really turned our organization off the webinar method for the time being with how negative our experience has been with them. There are many competitors out there and look forward to finding a new organization that treats their customers with respect and uses business integrity.

On-Demand replay of previously recorded webinars

After months of chronic reliability issues with On24's webinar platform, and months of them attempting to fix it, we're left with no option but to switch platforms. The support or service of the company was utterly ineffective and despite repeated system failure, that were extremely costly to use, they not once offered any sort of refund or gesture of goodwill and when asked hid behind the legal fine print of the contract to avoid any thing to make it right. I was stunned.

Lead generating webinars at high frequency.