Infor CRM Reviews & Product Details

There are many different functions. You can see as little details as you want or as much as you need.

It's not very intuitive - sometimes you just have to experiment with clicking different things to get the data you actually need.

I use Infor to pull date and analyze it to improve operational efficiencies.

Does basic CRM funtions really well. SDATA API is easy to use to connect to external applications.

Very hard to move customizations between versions.

Give us a complete customer database for Marketing and tracks activity for Sales People

I like that you can use the mobile app through most smart phones and through your company's VPN. Its easy to navigate and find appropriate contacts. I also like the Outlook integration and how the program can hold e-mails, pdf's, and other attachments.

I dislike the installation process. The program itself is hard to add users or change a username. The database on some laptops becomes corrupted when you simply change the name of your computer. This crashes the local CRM and cause major issues with the installation process even after you remove the application and re-install.

We are able to get up to date contact info and use the program anywhere in the world.

Once you get to know the system is is easily navigated.

Every functionality that you really need is a custom build. Not many usable features come out of the box and the more customazations you make the more errors you get

n/a

Right click capabilities. Disconnected access, can work without internet.

Difficult & costly upgrades. If on client server version it's more involved to implement and or upgrade.

Basic CRM

The best part of Infor CRM is their customer care team willingness to help and knowledge they share.

The thing i dislike most is the ability to change settings in the program that make more sense for our company.

Our business objective is to track our customers and manage our accounts more efficiently. We have realized we have a high penetration and continuously growing with our success.

The general overall ease of administration is fairly straight forward.

I dislike that there are two different logins for the system. There was the AD integrated login and authentication as well as the SLX authentication. This had a tendency to confuse the end users.

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Decent tool with average customer information tracking but lacks bells and whistles of other software

In needs more service support capabilities to truly be a perfect solution for most businesses.

Tracking opportunities for our sales department.

Infor CRM is very versatile, when it is set up correctly. It has many options to choose from and a lot of information to work with.

Slow, bulky page loads. The web version is quite obviously just a skin on the old LAN client interface. While it is on the web, navigation is the same as the web client. The skin is also not the prettiest design, which does count for alot when you are competing with the shiny slick feel of other CRMs like salesforce.

We use Infor CRM to house customer data and aggregate dashboard information. Infor CRM is versatile, if a bit outdated.

Good solid CRM captures lead, prospect, opportunity, contact and account information.

Categories are siloed (different screens and menus for contacts vs. accounts).

Comprehensive CRM functionality.

I can see all points of contact on the same page right when I go to the account. I don't need to scroll down a bunch to search for them.

There are too many ways to do the same thing. The interface is "crowded". It can be a little overwhelming and "clunky".

Keeping track of contact with prospects, leads and current accounts. Benefits are that there are records of who contacted who, and what they've been sent, as well as what email marketing campaigns they've received.

It does contain customer information. Literally - that's the only plus for this solution. We get about 20% of what we paid for with this database.

Most features don't work. After a few years of pain and suffering, they said the partner we hired deployed it incorrectly. Instead of making it right, we are left with a broken tool that we can finally afford to ditch. Building reports, changing format, manipulating data in any way is not working. We also can't clear duplicates. It's a mess.

It holds our customer data.

Not very much. Personally, I think SLX is a terrible system. They're trying to shove too much into it.

Its very clunky, overloaded to bells and whistles that don't always work. Outlook intergration is terrible at best!

None, it has created more problems than it has solved.

This is a hard question to answer. Due to the historical context in which our business units have custom created & deployed their "silos" of SLX to fit their own business needs, this has resulted in great growing pains from a centrally-led governance perspective.

I dislike the fashion in which the system has been deployed throughout the organization. It is highly dependent on internal IT resources to support. SalesLogix also does not offer a lot of out-of-the-box training & support resources for it's end users.

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