Confluence Reviews & Product Details

Ease of use. Time needed to create new content is satisfying.

Could have more modern design. But it is still very clear to use.

It allows to keep all needed information about work, workflow, etc. in one place.

The confluence is like a book that you can easily navigate.

Nothing really. SInce all through out it's been a big help for us. Most special when training days.

When training days, it is so helpful for us to open it like any other book but more convinient.

Its cloud based and really easy to use once you get to know its little quirks, much easier than managing and intranet, and great for collaboration with in teams and department and easily links to other systems

Some integrations with 3rd party apps could be better where the app is really good but the confleunce backend doestn full make use of them. Also offline back ups or a contingency for running the cloud based system locally for the purpose of disater recovery or where downtime could mean no access to our data.

We use it for more than a knowledge base and more as an internal document intranet and it links to Jira for the service and change control side of things, It makes for easy documentation for ISO 9001 and team related documentation along with apporval of official release documents.

It’s the best one-stop place to store, share and access data and knowledge related to a project or work. It aids in collaboration with other colleagues, makes it easy to edit information, integrates with jira data and can create informative graphical data to represent all data neatly.

I have often seen it get prolonged to access project-related information; apart from this, I do not find any issues with confluence. A great too in fact

A good place to store and access project-related information Best collaboration tool for project mates can create graphically data

Sharing files with other staff and customers is easy.

Hard to know how it works the first time.

It benefits because we no longer have to send files by e-mail for projects. All the file management and sharing is there.

The best part is Content Organization and Structure. And powerful search and Discoverability. It offers a robust search functionality, allowing users to quickly find the information they need.

Formatting content in Confluence, especially when dealing with complex layouts or tables, can sometimes be challenging. It will be easier if they provide a wide range of formatting options.

Confluence facilitates seamless collaboration among team members. Multiple users can work on the same page simultaneously, making it easy to co-author documents, share ideas, and provide feedback in real-time. It promotes teamwork and improves overall productivity.

What I like most in using Conflunce is that, it can help us follow the proper procedure and process at the same time. It can also bookmark the page that you frequently using.

As of now, there is no downside using Confluence

Confluence shows us what we need to learn and what we need to follow in terms of the process. It can also bookmark your frequently using page to easily access the data.

What I like about Confluence is that it makes easy for us concierge to look for the topics that we want to check most specially when we are having trouble assisting our guests. It is very easy to search for the topics that we want to re-read and base.

What I dislike about Confluence is that sometimes, it takes time for the information to load and show up. I am not sure if it is the Confluence itself or our internet connection.

Confluence helps us a lot in reading all of the necessary topics that we want to read, what we need to use and what we need to watch. It is very easy for us to learn all of the knowledge that we need to tackle.

I like how the spaces are categorized. There is a search function per space; if I can't find the article I need, I can also use the primary search function in the upper right corner of the page. I also like that we can leave some comments on the articles. The date on each article on when it was made, modified/updated, helpful for me.

Sometimes searching is problematic as it shows a lot of results. Navigating through the spaces is sometimes challenging because it does not open right away. Internet connection might be at play. Overall it is a beneficial tool.

Our client mainly uses it as our knowledge base, where we search all the articles we need to follow to help us in every scenario we assist. It helps as it is a one-stop shop for all the guides and articles.

The indefinite idea and use of this platform for collaboration. The ease of storing and documenting information from meeting minutes to personal experience. The dynamic nature of the knowledge sharing app is amazing!

There should be more examples and interactive stuff going on. The integration with other apps or something more advanced and innovative. But that is the expectation I keep seeing the diversity of the platform.

The one stop solution for all the knowledge and information regarding the project. From error reports to the steps for debugging a certain scenario. From Pi planning to implementation planning, it is helping the project in a lot of ways.

I like how Confluence shows the last update or change made with one article or policy implemented. Confluence helps our organization be on the same page on a day-to-day basis. I like how it allows us to bookmark the most helpful and most used knowledge base we use in our everyday lives.

I don't like that you cannot search for the same knowledge base you need using just one keyword. If you enter one or two words, multiple results are shown. Even the article you will not use shows if it detects the keyword you added. It can be a bit slow and unresponsive at times.

Confluence helps our everyday work to be more efficient. Instead of you personally asking about the issue you are handling during work time, confluence serves as your best friend, providing you with the same calibrated information and process that needs to be followed and done.

Confluence is a distinctive knowledge-based tool. It is really easy to use, provides all the necessary details, and helps me follow the proper steps in a workflow that is essential for my job. Regardless of the nature of the customer inquiries, I see Confluence as both my guide and my savior. With a few key words and mouse clicks, all the information may be found instantly.

I had never used this tool before I joined the organization, so it was challenging for me to quickly get used to it. Additionally, new members may find the UI to be a little perplexing.

It provides me with access to all of the articles I need for my regular duties as a customer support. You will be able to view numerous articles simultaneously with just one keyword.

What I like the most on this app is easy to find topics which I really need for every topic that needs to be discussed. can be easily bookmarked and in just a short span of secs, you will be avail to locate what you are looking

As far as experience is concern, I don't find anything bad on using this app. I guess what I can suggest is the color of the app if it can be more lively as how it looks like

the easy way I can find any topics that I have to check with as for me

Compilation of articles in 1 software and also being able to comment and send feedbacks or question is really satisfying.

I think the interface is a bit lacking in user design.

Some articles are hard to find without training before using it

Ever since I started my career here in Blacklane, Confluence has always been my buddy. It has all the information I need for me to assist all of our customers efficiently.

I really love Confluence. It has all the information that I need for my everyday task as a customer concierge. It is really easy to use as well. With just one keyword, I was able to pull up multiple articles

It gives me access to all articles that I need for my everyday tasks as a Concierge. With just one keyword, you will be able to access many articles all at once.