Act! Reviews & Product Details

Good for basic contact management... tracking, updating, and recalling contacts and companies. Normal CRM-type needs are well met.

The cloud version that I use is sooooooo quirky and features randomly stop functioning for no apparent reason. I call your support team multiple times monthly and often multiple times weekly, mostly about quirky oddities.

Basic CRM is the real benefit to using Act! It's also relatively inexpensive, which is helpful for a small nonprofit managing under 1500 records.

The idea of what ACT! can do. In principle the idea is great, when actually implementing the software it fails to deliver at every step.

Nothing is easy, ACT! you can quite easily swallow days or even weeks of precious time with no return. Then when you are on the phone to tech support (they really do try there best) you get charged for the privilege. If you want a system that makes life easy for your business ACT! really isn't to one.

All our data is accessible via the cloud which is very useful When working the marketing automation is really beneficial and the template designer helps make professional-looking emails super easy

Can handle massive amounts of contacts and does allow you to set reminders and meetings.

The user interface of Act is just extremely unfriendly and unattractive.

Being able to keep all of my contacts in one place and keep detailed notes on them. It has so many fields you can sort by. Think of Act like a semi advanced excel spreadsheet.

This CRM is solid and has enough features for small to medium company.

Act and vendors take no responsibility for their actions and change of terms. Dont keep the initial terms of lifetime licenses. Have not successfully informed me about the change of conditions and therefore I lost 3 licenses. Both - the Act and their Authorized Saler take no responsibility for this situation.

CRM

Captures all of my client information - Contact, notes, address etc.

Not intuitive, difficult to navigate, crashes relatively often, will sometimes replace my notes with code for a short period of time. Lots of bugs.

Captures all of my client information - Contact, notes, address etc.

Nothing at all, I disliked all the aspects about the program itself. Its robust, but not user friendly nor helpful. Installation is the worst part, we had to outsource IT to have this installed and we've never had to do this in the past for any program.

Everything! It was way too complex for its use.I disliked all the aspects about the program itself. Its robust, but not user friendly nor helpful. Installation is the worst part, we had to outsource IT to have this installed and we've never had to do this in the past for any program.

Client database and sales

It provides me and my colleague with a collaborative foundation for our base of media contacts

It's incredibly dated and very frustrating to use. The design is not user friendly, and it takes new users quite a while to learn how to use. Would not reccomend.

It helps me to keep track of my company's database of media contacts, build media lists, and organize new business contacts

The contact system allows you to search and group people fairly easily

You cannot customize reports or fields for reports. A lot of the stuff like notes and history is terrible when needing to export or print lead sheets

Was using it as a way to manage our sales leads

I guess if I had to like something it would be that you can slightly customize the database

It’s very antiquated and the support team isn’t great. My company has spent hours and hours trying to make this work for us but there are more problems than benefits especially considering how expensive it is.

We needed a CRM system and that switch alone has been a huge step but this is not the software for us.

I have customized ACT! so that it works for me. I really appreciate using a CRM to help me stay in touch with my customers.

ACT! is a very old and out of date program. I don't use the new cloud program. ACT! has SO many problems that you really need to purchase the service agreement, because you will need tech support. Did outlook just do an update? Did Microsoft just do an update? Then ACT! will probably have a problem.

I have all my customer information in one place. I also have it backed up in 2 seperate clouds.I can create email lists/groups to segment my contacts. I keep notes of what we talked about, for the next call. I can set reminders of when to contact my customers next.

The trickle down system from Companies to Contacts

The interface. With the world of smartphones- ACT feels like I am looking at a computer program from 2000

It is nice to print "activities reports" instead of sending my director word typed summaries.

I like nothing. It used to be good around 2000. It was the best of its kind in fact.

They "update" the system once a month. When they do that it throws everything out of Whack. It takes 2-3 hours to fix with Indian tech support out of Chennai every month. Sometimes it takes 2-3 hours just to get someone on the phone. It's not cheap either. $420 per year. I give this company an F.

I help companies get more clients through Internet marketing

I have been with Act! for nearly 15 years and I have finally had it!!!! Who doesn't have an interface for Apple these days? Who doesn't have an App to access their site? I have tried to integrate to Google since their upgrade three weeks ago, on three different computers and still no success. The wait times on hold are ludicrous this whole company is a joke! I am in silicon valley and know how technology works, no one cares about being up to-date or current at Act! They don't care about the customer experience with hours of wait times or care about doing what they say they are going to do!!! It's been over a week since they said they would call me back on a problem I had that they said is an issue on their end!!!

I have never written a review before but.....Where do I begin with what I don't like???? I have the Cloud Premium, what a joke, the word "premium" is, there is nothing premium about their technical support HOLD TIMES in access of TWO HOURS!!! I am self employed and waiting on hold or paying my assistant to do so, cost a fortune in down time!!! The program in archaic and my engineer husband has been telling me to dump Act for over a decade but did I listen? NOOOOO and I am paying dearly for not taking his advise!!

NONE!!!

I like the price and that about it at this point in time.

The customer support is the worst. I called to cancel today after less than a week buying a subscription.

I have not been able to solve anything yet. I cant get support on the phone long to get outlook integrated with Act so that I can set up my calendar. The service sucks!!