Freshdesk Contact Center vs CloudTalk
Take a look at how Freshdesk Contact Center and CloudTalk stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk Contact Center scores 4.1 out of 5 from 133 reviews, while CloudTalk has been rated 4.3 out of 5 from 863 reviews.
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At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s f... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$25.00
/ month
Essential
$30.00
/ month
Expert
$50.00
/ month
Custom
Contact Us
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
66.4%
Mid Market
27.93%
Enterprise
5.68%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
9
- Agile CRM
- BigCommerce
- Copper
- Freshdesk
- Freshsales
- Freshservice
- Front
- Help Scout
- HubSpot CRM
- HubSpot Sales Hub
- Intercom
- LiveAgent
- Nimble
- Pipedrive
- Pipefy
- Salesflare
- Salesforce Service Cloud
- Shopify
- Teamleader
- WooCommerce
- Zapier
- Zoho Books
- noCRM.io
Total integrations:
18
- Agile CRM
- BigCommerce
- Copper
- Freshdesk
- Freshsales
- Freshservice
- Front
- Help Scout
- HubSpot CRM
- HubSpot Sales Hub
- Intercom
- LiveAgent
- Nimble
- Pipedrive
- Pipefy
- Salesflare
- Salesforce Service Cloud
- Shopify
- Teamleader
- WooCommerce
- Zapier
- Zoho Books
- noCRM.io
Top Alternatives
Categories
Common categories include: VoIP Providers, Contact Center Software, Call Center Infrastructure (CCI) Software, Contact Center Quality Assurance Software, and Contact Center Workforce Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By CloudTalk
- Located in Bratislava, Slovakia
- Founded in 2016
