Zoho SalesIQ Reviews & Product Details

You can try to patch a bunch of different services together or you can use SalesIQ as a very complete package.

I would like to see a check list of best practices with a process to set up.

We get people to buy when they get stuck on one of our sites.

I can see exactly facility that is calling for help, and ifacilitates the daily work of my team.

I believe the software should opening automatically a Ticket into CRM Zoho, currently for this function I must to hire another service.

I dramatically reduce response time and care to customers, and reducing this calls, I can give attention to other activities.

We have been able add more of a client base as a result of using Sales IQ.

It can be difficult to select the right clients for the targeting.

Identifying where these clients are coming from and this gives us more ammo to help close the clients.

For zoho the best I like is drag and dropped for website how easily anyone can create a professional website. CRM zoho mail SEO friendly and all services is good. Always prefer for all business making it online.

Not exactly I dislike anything but sometimes the customer care took a week to respond which really bad but as a user everything is working as expected.

Online IT business

I love that I can see more detailed analytics of my site. It helps me know where to focus my efforts!

I am new, so I haven't delved TOO terribly deep.. not deep anough to find something I dislike. Who knows, maybe there isn't anything?

I have definitely realized the benefit of analytics as it relates to my business as well as email marketing. I am very pleased! I can't wait to extend my subscription.

I love the product, the interface itself is very friendly to an end user. I work for a company that needs to have something ranging in sales, to customer service tracking and this has it all.

The only thing I would change is the integration of other apps and custom programs.

Closing the disconnect loop on when we are working with customers.

easy layout and functionality.we've been looking for something for so long,and eventually found something like this.great stuff!keep it up

to be honest,theres npothing which we really dislike,except for the pricing.otherwise all is good.we based in SA,therefore pricing is high for us when convereted from rands to dollars

sales is a breeze.we suffered doing it the haard way,and now it's the easy way

I love how I am able to keep all of my contacts organized along with all of my sales activities in one place. Zoho allows me to access real time sales data.

I haven't found anything that I truly dislike about Zoho. I have been able to use all of the features seamlessly with my existing database.

I needed a CRM that was able to house all of my leads on an Excel database. I was able to import all of my business contacts, prospects and leads easily into Zoho, it has helped me become more efficient through organization.

Really like the WordPress integration and real time visitor tracking, we just don't have enough traffic at the point to justify the cost beyond the free trial, but in the future do plan to pay for the full version.

I don't like that I have to use wordpress logins to log into the software. I manage our website but I don't want to provide wordpress accounts for other team members just to use the software.

We love the advantage of having live chat support, but also only received 1-2 chats per week, so it was difficult to dedicate the resources to it at this time.

I've been using this two servies for 3 years with single error or advertisment annoyment. I host multiple websites for my clients and not a single issue. Thank you for great sevice for such a great value.

I dont think there is much of things i dislike about zoho, but i hope for new features and in CRM

I am agency for email hosting, i host business class emails , i think zoho fits the things i want .

I love how customizable Zoho is and that is easy to use even if you don't have programming background

It took a little while to learn the product, about 1-2 months, then it had been great for last 3 years

We have been able to take many repetitive steps into processes. Thus saves our business so much time

I really like the service because it permit me to improve my customer care and reach more potential leads or contacts.

I would love to a new way to connect with my customers and it should be to have headup on my website

Im a web agency so I'm looking forward to provide very efficiency services to my clients.

Prompt - focused attention quickly address questions

Visitor history page confusing to layout and reset to original default, or a previous state

Understanding settings of SalesIQ for web embed widget office hours and automated interaction.

It has a lot of features that worked well for our client. visitor tracking helped tremendously in A/B testing and brought down our client's CPC substantially. They also have inbuilt VOIP capabilities which our client eventually migrated to, from their existing provider considering Zoho also offers a recording feature for their inbuilt audio call facility, and managing everything in one interface was much easier.

Configuring it was a little daunting but the Zoho support team was very helpful and resolved all issues.

Our client wanted real-time feedback on what features on their website have the most visitor appeal and potential of converting, SalesIQ's visitor tracking feature worked very well in this regard.

Email click tracking with detailed reports pushed into my CRM are fantastic

The Zobot AI chat bot needs serious improvement. It's a wicked pain to setup

Marketing sourcing and understanding the way leads interact with the website

Transparency and easy to use. It is an e

Slow. It is super slow at times and hard for a marketing guy like me

Zoho one is solving my CRM problems. We use Hubspot for marketing and we push the MQLs to Zoho so that the sales team can take a lead on it. The entire company structure revolves around Zoho

Very easy to implement and customize. There is a lot of extra functionality, especially compared to our old live chat tool. Support has been responsive so far, as well.

We need to pay per user (not a very large amount), whereas we only paid a 1-time fee for our previous live chat tool. Some customization needs to be done using Javascript, and cannot be done via the interface.

Responsive and well-functioning live chat tool that we can put on our website. Website visitors are more comfortable engaging with us now that we have a more modern live chat.

Zoho SalesIQ has provided invaluable insight into who is visiting our website, what specific websites they visit, and how long they spend on each site, among many other useful metrics. SalesIQ provides a wonderful live chat application, complete with a notification, tracking, and reporting system. The live chat has been very useful to us specifically, as we have been able to reach out to visitors on our website and also have visitors reach out to us with any questions while they are still engaged with our website, solutions, and various options available. This has resulted in more customers, as questions are answered live in real-time and without the visitor having to search the internet or related articles.The Reporting system also allows tracking visitors on a rolling average and can also allow for reviewing the live chat agents that you have within your company. The system also integrates very well with Zoho CRM and Zoho Desk to convert chats and visitors into Leads/Prospects/Customers and also into Technical Support tickets.

Zoho SalesIQ has fit our needs greatly. I did wish that tracking of visitors was unlimited, but being a small company, the limit of 5,000 visitors tracked per user limited us to how many visitors we could track. You can purchase add-ons to track additional visitors.

SalesIQ is providing a great insight into visitors of our website and also who may be most interested in each of our products, and which websites are particularly useful for visitors.

Zoho SalesIQ and its particular function in which we can generate a chat where you can get information from our visitors live I must say that captive my attention in the first instance, acquire information not only location but also path to the web and reference It allows us to have a broad database about where our clients come from, so this helps us expand our horizons by having clients from anywhere in the world. On the other hand it is extremely easy to use and helps us to turn this CRM data into totally practical knowledge.

I can not find something that does not convince me of this program, it has paid off since it was implemented in my company improving our service to the client.

Zoho SalesIQ helps us obtain important information from each of our clients, which allows us to improve the quality of the service we offer, since we can provide a completely personalized experience to each visitor of our website. On the other hand, it has a tool that allows us to assess or punctuate the potential of each client, which helps us to prioritize visitors that most resemble the needs of our business.

I like how easy it is to integrate it with your website. The analytics that is sent to you to disclose patterns The tracking and the automations like bots and smart triggers

What do I dislike. I have not been displeased to be honest. There are no cons for me or for my application of this software.

The problem that was solved was that customers were now able to contact me easier and at times convenient for them. I was missing out on conversations like these before