Tidio Reviews & Product Details

Easy integrations, I use it mainly for the chatbot function. Been a long-time user before, then took a bit of a break, only realizing how much they had improved since. The customer service is absolutely top-notch.

So far I do not have anything I can say i dislike about Tidio. I think they are great.

The AI chatbots take a massive toll on my customer service team. With the platform, our customer service team can manage conversations from multiple websites and social media pages in one place, which is a huge benefit. The other main thing for us is lead generation and increasing our subscriber list.

I really like seeing where my potential customers are on the website live. Knowing some content could be confusing, I like to send a message when they follow a specific path.

For startups making no money, the trial is too short for all the features to see if it's beneficial or not. It would be nice to have 30 days to review. But if it launches with the website, then that's not a big deal.

Customers have questions but sometimes don't know WHAT to ask or WHEN to ask them. I can see where they are reading, and be there to answer potential questions they may have.

It's straightforward to create custom conversations. The drag & drop feature is one of the best.

There should be some more chatbot templates.

Helping me connecting with the audience on the website.

We like how simple it is to integrate Tidio into our client's websites and the numerous flows, AI, and new features added consistently.

A more streamlined and easy-to-use dashboard. Particularly on the go.

We use Tidio to help clients generate more leads and email sign-ups, as well as reduce cart abandonment.

I've been using the Tidio platform for some time I am very impressed with its reliability I'm sure it's a perfect fit for any business, but as a small business owner, I find it invaluable that my clients live to chat with me from my website.

I Don't dislike anything. i've never had any issues with it that I could dislike

The problem is solving me when I can answer their questions immediately. Leading to more bookings.

Tidio's interface makes it easy to streamline communications between multiple platforms, reducing staffing needs and increasing customer satisfaction!

It can sometimes be buggy with certain integrations, such as Instagram direct messaging. We've had a lot of trouble with that.

My customers use several different channels to ask questions and get support, and I have a very small staff, so it was imperative we found a system like Tidio

The tips and suggestions on improving sales

Not clear on the trail conditions thought the app was free.

Communication has increased

Clean interface, easy to setup promos and the fact that I already have leads is amazing and it has only been 2 days!

100 chatbots per month seems a little less and the packages could be priced a little bit lower! However I wouldn't mind the extra few $$ once I'm a little but more profitable!

CRM and a friendly face on the chat dialogue box is something not even Shopify chat provides efficiently and I love that about Tidio! The chatbots are the next best thing with so many options, I'm impressed! I might just remove another app that helps me with checkout conversions!

Signed up for the trial and was blown away at how detailed you can set flows up. Tidio is extremely helpful for us in responding to our customer's questions. I also love that you can tag visitors based on URL's and Conversations to better segment our list. Further, being able to provide customers discounts and incentives as part of different flows is amazing! Love it

Havent come across anything that I dislike. With that said, as a Maropost (NETO) website user, it would be amazing if Tidio had more e-commerce integrations other then the standard Shopify.

Repetitive or frequently asked questions from customers are now automated. This has solved 80% of our customers enquiries on the spot without the need to take away time from the team.

Operator mode is very good to use, because you can track all the data like, respond time, how conversation was going.

I didnt dislike any feature, because everything is done in professional manner.

It helped us with operator mode, and help desk center. Each customer which is on our platform, can be provided with all information needed first with robots, and afterwards with customer support.

Tidio is free and allows me to automate Q&As. It is visually appealing.

I don't hate anything about Tido. It is a good platform

Tido allowed me to avoid coding.

Tidio is a completely comprehensive chatbot for your website that is so seamless to integrate and set up. Both customer-facing and company facing have a great interface, are very intuitive and offer amazing options for customization.

The only thing I don't like is that I's harder to change the colors of the chat to better fit my website but even that doesn't really matter to the overall functionality.

Tidio is solving my direct-to-customer conversations. Since my business is fairly niche, I got a lot of questions but Tidio is great because I can either answer them live or set up a flow system that can answer the questions for the customers.

The software being free and it's simplicity.

That sometimes I do not get my mobile notifications when someone is trying to contact me

Contacting customers rapidly and easily.

My EComm business almost always requires a person who can answer questions or walk users through the buying process, but we can accomplish all of this and then some with Tidio.

Nothing. It's amazing.I guess the mobile app could be a little bit easier to use...

It eliminates the need for a customer service rep.

I've used Tidio Chat for a while now and love it! It's straightforward to use, and the support is always excellent. The company is great too - they're always happy to help and answer any questions you have. Overall, I highly recommend Tidio Chat for anyone.

So far, there's nothing wrong with the chat interface on tidio.

Tidio is solving the problem of communication between business and their clients. This can be done in a few ways, including: - Allowing customers to easily contact businesses through a variety of methods, including chat, phone, or email; - Keeping businesses informed about customer inquiries in a timely manner; - Providing analytics so that businesses can track the effectiveness of their customer service interactions and make necessary changes.