Tidio Reviews & Product Details

Tidio is a live chatbot option its shows us directly a visitor and called a customer which pages they are visiting. Also, we can collect the email address for doing email marketing. We can connect Facebook Messenger for chatting in one single place. it shows which country a visitor belongs. There Are lots of good things I can show you.

Mostly I wouldn't say I like when a chat operator is not online. tidio are trying to stay online 24/7

live chat issue & visitors behaviour

I like the fact that customers can quickly ask us a question! I love using chatbots when I am using a website, and so I know exactly how the customers feel! I feel as though this service works efficiently. I get a noticiation either on my laptop or my phone as soon as somebody messages us so that I can quickly reply. We use it as a 1:1 conversation tool rather than using the chatbots as that's what our customers like!

When the chatbots usage limit has reached within the free plan, you can't start a chat with people automatically! I feel as though this helps a lot with sales! I understand there has to be a cutoff point withint the free plan, but for me personally it would be more beneficial to have less automated chatbots and more freedom to direct message customers.

Whenever a customer is having a problem, they can quickly log on and chat with a team member! It's quick and easy to set up and works incredibly well! We felt that people were often struggling to find out phone number or email address in order to solve their problems. Tidio solved this issue and we are not able to help customers quickly and efficiently.

The chatbots are easy to customize and come with a range of templates to start with.

It's hard to fault the tool for the price. There are no real hidden upsells. To get similar features elsewhere, you're paying five times or more.

We solved our multi-channel communications issues with a scalable platform for managing customers

Easy app for my entire team to use seamlessly on our phones & macs

I wish that conversations weren't forever assigned to the original operator when a visitor returns

We are able to bring that in-person shopping experience and expertise to interactions with our ideal customer across the world!

The app on the phone works nice and the chat bot can be personalized.

So far it has been going great. The price is a bit high.

I am using it to capture leads.

Way you answer my calls for Me when busy great service so don't miss any calls thank you

Nothing all is good very happy with Tidio

Good for asking when away or busy thank you

Closed a sale in 24 hours because of the conversation I had with the customer on the chat

There isn't much I can say i dislike....

I solve the problem of when customers are need immediate assistant. We are there

Tidio offers a very good User Interface and toolset to help you land more of your visitors as customers/clients. Other chat widgets have good-looking interfaces that just lack features or are more buggy than functional. Tidio gives you a robust set of tools including Chatbots, 3rd-party integrations for things like notifications and automations, and even a simple contact-development platform to help organize and categorize leads that you've talked to or who have submitted their emails to you during your "offline" hours.

It is hard to say anything negative about the platform, but with that said, it is worth noting that it's very easy to overlook any tiny flaws it may have (that I haven't yet noticed) when the competition has it way worse.

I was looking into more advanced customer chat systems for client-facing websites for myself and my clients. Tidio offers a robust, well-built, and good-looking option to boot. Tidio is giving me exactly what I was looking for in a consumer-facing chat system that I can also easily recommend to my own marketing clients.

Multiple site functionality is great. I get all of the notifications for all my sites in 1 location and segmented so I stay organized.

Premium features are only available during trial for free but understandable that they charge for the extras.

Solving online tech support, basic customer inquiries.

I like how the whole platform is integrated and there is so much flexibility, especially with the chatbots

Sometimes feels like there could be more to it, more integrations or capabilities

I am using Tidio to generate more sales through offering vouchers, as well as identifying customers who need support and triaging before it requires an email response, this has been really insightful!

The fact you can see new customers on site and join the conversation, this is awesome!

That the above feature I mentioned is only available in the Pro paid for version, but hey you have to pay for the extra service right?

Lack of customer engagemnet, we know customers were visiting the site but not booking - now we have an automated bot running and we join customers live to book clients

Easy customization, all in one place. Everything I wanted to be able to customize, I can. The android app is brilliantly functional, with a condensed version of the dashboard. I do not miss any visitors to my website or comments on Tidio's chat. I'm able to set my online hours and implement a chatbot for when I am offline. I can set up multiple operators to be able to respond on the chat.

I'd like to see more step-by-step guides for setting up features such as chatbots. It would be great to have more options with the chatbot and email marketing.

We are reaching more customers, and particularly reaching customers in other countries with the translate option. Different countries prefer to contact in different ways, and Tidio reaches those customers who want an immediate response. I have greatly improved my customer service satisfaction rating by using Tidio.

Very easy and intuitive to set up and use

It still lacks the integration of the Tidio bot with FB and IG. Maybe FN and IG don´t allow it as they have their own bot... But we can see the FB and IG conversations on the Tidio panel which is good

Faster response time, and centralization of our leads/contacts.

I am in love with tidio. The best part is, it show real time visitors, we can join conversations with the visitors then and there.

Nothing to dislike seriously. Everything fits best.

One of the benefit is, we can collect leads and also we can talk woth the visitors in real time.

Ease of setup User friendly Slick design

I haven't found anything I dislike about Tidio so far, it has been perfect for my website!

I have realised that it has made my customer service of my website a whole lot easier for myself and the user, it's easy to use and the app makes it perfect for quick responses of a problem!

I like the ease of the use of the platform and the customization, plus, the app makes it so easy!

Wish they could update or have great templates for better engagement.

Communication with customers.

I appreciate notifications; I miss nada!

So far, there is nothing that I dislike.

Connection to clients, existing, potential, and new is the most significant benefit, and the customer service is STELLAR.

It was honestly super easy to upload and set up and the back-end is very intuitive. I even had a technical question and received tech support immediately. Who does that? I really like this app.

So far, it's been great! I will have to use it more but for the while that I've been using it, I really like it!

The front end users of my site are able to easily chat with me. The notification comes right to my desktop or the Tidio app. Super easy!

The interface is exceptionally easy to engage right away with your customers.

Not always crystal clear the time certain messages were received.

Quick resolutions with customers.

The ability to customize nodes is fantastic

Some of the nodes did not meet my needs, could be user error though

Customer sales. Gained leads and conversions