LiveChat Reviews & Product Details

It provides fast and friendly support for clients

Sometimes there are intermittent issues with the product

We are providing quick and easy customer support with a user-friendly support channel.

Easy to navigate and use this chat feature.

Nothing so far. The chat meets my standards.

Communucation/support for 600+ members during a virtual legislative session over zoom.

I love everything about livechat.com. The interface, the app and support.

It's too expensive for small businesses and a constant barrier to entry especially if you live in a country that has a weak currency against the $. They should allow more users per account. Paying for every user is just not affordable for countries that don't' fall in the USA, Canada, Europe and the UK.

It's great to be able to get my clients to communicate with their customers live on their websites. There is a lot of good to be said to have an actual person to talk to instead of an email or form that might fall through the cracks. Clients are making bookings, selling products and getting leads plus a database for retargeting.

The ability to quickly and easily communicate online with customer service representatives.

Love everything about LiveChat! Beats having to call and chat with a customer service rep!

The ability to chat online as opposed to calling and talking to an agent on the phone.

Chat iO is super easy to implement and has a really beautiful interface. The real-time monitoring is really helpful with shopify and the canned responses make it easy to deal with large influx of visitors. Having canned responses made it really easy for our available agents to help more customers and save us from responding later with an email. Having chat history was really helpful with training new team members and creating handbooks for clients.

A little expensive if you have a smaller team but not unaffordable. A lot of the features aren't available in the basic package. It would be nice if some of the reports were available.

Interacting with customers immediately rather than them having to search for a way to contact us. Especially for Shopify customers, easily remedying shipping concerns has saved us from abandon carts. These chats also helped us improve our websites and user experiences. Interacting with customers helped us retain to their business as well.

It's best app for chating it's very good

No thing is bad every thing is very good

No problems

Sound, clarity and using methods are imcredible

I have nothing to dislike about it. Everything is ok

I am saving lots of money that I needed to recharge my telecom sim in order to call.

chat.io is basic and easy to use for both clients and customers. It's a complete solution recommended for any startup organization. Chat.io is also affordable.

I'm that of a tech person but I from usage, I have not been able to pinpoint and downside to using chat.io

customer communication

I like that it has ever chat right there that was had and it keeps the history

I do not like that the agents have to review every conversation every time they are closing the window.

being able to have multiple different people log into the chat for the website and having the chats go to the correct departments rather then one person that pushes the conversations.

Live chat is an amazing product. It helps to customers to contact the companies with questions and inquiries and get their doubts old I use this product in a university to talk to potential students their concerns and provide them help needed in that application. Mostly to my customers are international students who had questions about universities application and their exam scores a d this product really helped Solving all the concerns. I like how multiple agents can chat with multiple customers and solve their problems.

I don’t like how if you forget logging out of the app people still can post questions and you get keep getting notifications. And sometimes customer wait for hours hoping for some response and this gives a really bad reputation about the companies because they don’t have any agent controlling the app.

Where is a sewing time zone difference between customers and the company providing service. And lotta people cancel all the questions over the live chat rather than calling the customer service.

First, the installation of LiveChat on our site was very simple. Because we use Wordpress for our customer support website, it was as simple as downloading the LiveChat plugin and signing in with our account information. Also, LiveChat customer support is very good. For the questions that we have had, they are very helpful and responsive and we were able to solve our questions quickly. The app interface is also very easy to use, with clearly labeled options and a sample or test view of the chat as you make changes so that you can see what customers will see. Also, you can see in realtime what a customer is typing, so it is easy to prepare an answer and give quicker responses. Overall, our experience with LiveChat has been excellent.

I cannot think of much to dislike about LiveChat. The internal ticketing system is a bit lacking, so we send our finished conversations into Jira.

We are also trying to find better and faster ways to provide customer support. Because most of our support is related to computers and technology, the chat feature is great because we can send screenshots or links back and forth. Also with LiveChat, you get information about the user such as their location, their operating system, and their browser. This can make troubleshooting fast.

I like that the user interface is very computer literate friendly. The menu items and options are easily and readily accessible.

Sometimes the program lags a little bit but that could be because of my operating system. Other than that no real complaint.

I am able to trouble shoot issues a lot quicker by being able to send detailed instructions even to people in languages I don’t speak.

Easy to navigate and simple to use. Great product for online customer service software with live support, help desk software, and web analytics capabilities

I honestly don’t dislike nothing about the product

The company used it as a single point of contact to manage from one software all customer service and online sales activities that normally are provided using different channels (chat, email and social media) and multiple tools.

Connect instantly with knowledgeable agents. We are able to assist customers with many different needs without having to come into an office.

Not having an answer and having to forward the customer or return a call.

Helping customers decide which product they will be purchasing. And help set up any service they may need.

Live chat is easy to use and is a fast service. Questions are answered quickly and in a timely manner.

Sometimes my questions are not sent to the right category. If it is not a live chat then and just help desk then I have to do a little more research, which is'nt always a bad thing.

It gives me more time to focus on other things because my questions are answered more fast.

Can easily communicate with customers around the world.

Sometimes the signal depending on customers location is weak.

Fixing customers problems answering their questions

I love how simple the software is. Makes communication the easiest. And in today’s world communication is key. This software is key.

I dislike how it occasionally lags. Other than that it’s great.

When a customer calls in and needs to be transferred. I can easily use this app to see if the next person is available or if I need to send the caller to voicemail.

I like how easy it is to navigate. A lot of chat softwares have too many or too little functions. I'm able to locate all my chats all at once.

The red ring (too long since you have replied) appears VERY fast. It doesn't give a reasonable amount of time before lighting up red.

We are able to speak with customers in real time who can't call in. Emails are often time sensitive and by the time we get to them it's too late, but they aren't in a position where they can call during normal hours. It really appeals to these members.

This application is best especially if you want to chat remotely because it is easy and simple to use. Its best on the online marketting business.

the application keeps on saying there is no internet conbection even when my internet is on which forces me to force close the app before i open it again. And sometimes it just stops functioning.

The customer problems have reduced as the app allows you to chat with the customers in real time thus attending to their problems as soon as possible.

We have gained success in the ratio of inbound leads to a great extend. Reports which are generated helps the team to focus on areas of improvements. Extremely easy to install and start communicating with our potential prospects.

I do not see any dislikes about this product. It does exactly what is required.

Team can quickly response and build a warm conversation with prospects. It is a time saving machine which has helped our team to be more productive. Inbound leads are increased.