AliveChat Reviews & Product Details
AliveChat allows you to connect with and track your website visitors in real-time via a browser-based live chat interface. The application is fully hosted by WebsiteAlive data centers to simplify use and key features include proactive sales chat, unlimited operator and client chat sessions, full customization, real-time site monitoring, repeat visitors identification, site metrics, and performance analysis tools, operator-to-operator chatroom, typing indicator, departments, automatic call distribution, and hotkeys.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Windows, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Having WebsiteAlive on our website allowed us to be available to any live website guests to answer questions or inquiries about our services.
The only issues were when manning the chat internally, sometimes we experienced delays. However, having the AliveChat Operator available solved these issues. With 24/7 accessibility to an AliveChat Operator, we were always able to assist potential leads and eliminate missed opportunities.
We were solving the issues of lag time between lead acquisition and a closed opportunity. With WebsiteAlive, we are able to directly connect with any website visitors who are serious about our products and looking for more information on next steps.
The software is organized well and the ease of use it nicely done.
Sometimes I experience slow or a frozen screen when running too many chats at once.
Makes multitasking easier
We can use multiple clients through one portal.
The inability to take a message on the program. If you do not have someone logged in it just rings and times out.
We utilize the program to gain new customers.
I like that you can place a pop-up button on any site that users could have questions about. We use it as a way to answer quick questions for students having technical issues. When someone starts a chat session, all users that are logged into the Alive chat will get an alert indicating an incoming chat. You also have the ability to transfer a current chat to another user logged into the site. You can also change the notification sound that comes through. Also, we have this pop-up button on several of our sites in case users are having log in problems. You can monitor how many people are on a particular site, and even see how long a certain user has been on that site. If they have been on the site for a while, you can initiate a chat session with them, and ask if they need any help.
The only thing I do not like about it, is when you are engaged in a chat with a user, sometimes the user will not respond right away and the chat window will stay open as long as no one hits 'close'.
We are assisting existing and prospective students with quick questions they may have. We have realized that some questions are not technical, but we can gather information for them and they do not have to call several departments to ask simple questions.