Acquire.io Reviews & Product Details
Acquire.io is a unified customer service platform that provides all your digital channels—including video, voice, chat, and browse—in one unified view to improve agents’ workflows and customers’ experiences. It ensures connected conversations across digital channels. All communication channels are provided in a single view alongside vita customer data, ensuring a more consistent, satisfying customer experience.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
The features was interesting and a good alternative to other software.
The customer service wasn't that great. Had tonfight for my refund.
Team communication/ inbox was my main feature goal
Their offering - they claim to have an amazing product with so many amazing features.
There were so many bugs, and some features they promised were there weren't shipped yet. But more so - their support team was the worst I've ever seen. They were rude, blamed me for things not working, and eventually just suggested I churn and that's it.
I was looking for a tool to help me engage customers in my site and then give them demos while screen sharing \ co-browsing
A widget shows on my website and agents are able to chat with users.
Slow, unreliable, customer service response times are slow, lacks features, expensive.
It seems as they are either new or growing too quickly as I continue to have ongoing, small issues with them.