Zendesk Support Suite vs Zoho Desk

Take a look at how Zendesk Support Suite and Zoho Desk stack up against each other across pricing, features, and support using feedback from real users like yourself. Zendesk Support Suite scores 4.3 out of 5 from 5770 reviews, while Zoho Desk has been rated 4.4 out of 5 from 5205 reviews.
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Zendesk Support Suite Logo

Zendesk Support Suite

4.3
(5,770)
Zoho Desk Logo

Zoho Desk

4.4
(5,205)
At a Glance
Zendesk Support Suite Logo
Zendesk Support Suite
Starting at:
$49.00/month
Zoho Desk Logo
Zoho Desk
Starting at:
$20.00/month
Overview
Zendesk Support Suite Logo
Zendesk Support Suite
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Support Suite
View 6 images
Zendesk Support Suite Screenshots
Zoho Desk Logo
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho Desk
View 6 images
Zoho Desk Screenshots
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Pricing
Zendesk Support Suite Logo
Zendesk Support Suite
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Zoho Desk Logo
Zoho Desk
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
See all pricing
Pros and Cons
Zendesk Support Suite Logo
Zendesk Support Suite
Pros

Not enough data available.

Cons

Not enough data available.

Zoho Desk Logo
Zoho Desk
Pros
  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users
Cons
  • The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Zendesk Support Suite Logo
Zendesk Support Suite
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Zoho Desk Logo
Zoho Desk
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
Zendesk Support Suite Logo
Zendesk Support Suite
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zoho Desk Logo
Zoho Desk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Support Suite Logo
Zendesk Support Suite
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoho Desk Logo
Zoho Desk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Support Suite Logo
Zendesk Support Suite
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho Desk Logo
Zoho Desk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zendesk Support Suite Logo
Zendesk Support Suite
Total integrations: 57
  • Adobe Connect
  • Aircall
  • Asana
  • Authorize.Net
  • Basecamp
  • BigCommerce
  • Bigin by Zoho CRM
  • Bitbucket
  • Box
  • Calendly
  • Clearbit
  • ClickUp
  • Clockify
  • Confluence
  • Constant Contact
  • Dropbox
  • Dropbox Business
  • Facebook
  • FreshBooks
  • Freshdesk
  • GitHub
  • GitLab
  • Gmail
  • GoTo Connect
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Forms
  • Google Workspace
  • Grammarly
  • Harvest
  • Helpdesk
  • HubSpot
  • Hubstaff
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Lucidchart
  • Microsoft Excel
  • Microsoft Teams
  • Miro
  • OneDrive
  • Pinecone
  • Pipedrive
  • RescueTime
  • Ring Central
  • Shopify
  • Slack
  • Smartsheet
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • TeamViewer
  • Time Doctor
  • Toggl
  • Trello
  • Twilio
  • Twitter
  • Wrike
  • Xero
  • Zapier
  • Zendesk Chat
  • Zendesk Guide
  • Zendesk Talk
  • Zoho Assist
  • Zoho Bookings
  • Zoho CRM
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
  • Zoom
Zoho Desk Logo
Zoho Desk
Total integrations: 27
  • Adobe Connect
  • Aircall
  • Asana
  • Authorize.Net
  • Basecamp
  • BigCommerce
  • Bigin by Zoho CRM
  • Bitbucket
  • Box
  • Calendly
  • Clearbit
  • ClickUp
  • Clockify
  • Confluence
  • Constant Contact
  • Dropbox
  • Dropbox Business
  • Facebook
  • FreshBooks
  • Freshdesk
  • GitHub
  • GitLab
  • Gmail
  • GoTo Connect
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Forms
  • Google Workspace
  • Grammarly
  • Harvest
  • Helpdesk
  • HubSpot
  • Hubstaff
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Lucidchart
  • Microsoft Excel
  • Microsoft Teams
  • Miro
  • OneDrive
  • Pinecone
  • Pipedrive
  • RescueTime
  • Ring Central
  • Shopify
  • Slack
  • Smartsheet
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • TeamViewer
  • Time Doctor
  • Toggl
  • Trello
  • Twilio
  • Twitter
  • Wrike
  • Xero
  • Zapier
  • Zendesk Chat
  • Zendesk Guide
  • Zendesk Talk
  • Zoho Assist
  • Zoho Bookings
  • Zoho CRM
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
  • Zoom
Top Alternatives
Zendesk Support Suite Logo
Zendesk Support Suite
See all alternatives
Zoho Desk Logo
Zoho Desk
See all alternatives
Company Details
Zendesk Support Suite Logo
Zendesk Support Suite
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
Zoho Desk Logo
Zoho Desk
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000