Zendesk Support Suite vs HubSpot Service Hub

Take a look at how Zendesk Support Suite and HubSpot Service Hub stack up against each other across pricing, features, and support using feedback from real users like yourself. Zendesk Support Suite scores 4.3 out of 5 from 5770 reviews, while HubSpot Service Hub has been rated 4.4 out of 5 from 2172 reviews.
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Zendesk Support Suite Logo

Zendesk Support Suite

4.3
(5,770)
HubSpot Service Hub Logo

HubSpot Service Hub

4.4
(2,172)
At a Glance
Zendesk Support Suite Logo
Zendesk Support Suite
Starting at:
$49.00/month
HubSpot Service Hub Logo
HubSpot Service Hub
Starting at:
$50.00/month
Overview
Zendesk Support Suite Logo
Zendesk Support Suite
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Support Suite
View 6 images
Zendesk Support Suite Screenshots
HubSpot Service Hub Logo
HubSpot Service Hub
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
HubSpot Service Hub
View 5 images
HubSpot Service Hub Screenshots
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Pricing
Zendesk Support Suite Logo
Zendesk Support Suite
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
HubSpot Service Hub Logo
HubSpot Service Hub
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
See all pricing
Pros and Cons
Zendesk Support Suite Logo
Zendesk Support Suite
Pros

Not enough data available.

Cons

Not enough data available.

HubSpot Service Hub Logo
HubSpot Service Hub
Pros
  • Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
  • Hubspot focuses on CRM integration to produce great customer insights.
  • You get access to powerful analytics.
Cons
  • There’s a steep learning curve.
  • The complex pricing tiers are challenging to navigate.
Reviewer's Segments
Zendesk Support Suite Logo
Zendesk Support Suite
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
HubSpot Service Hub Logo
HubSpot Service Hub
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Deployment
Zendesk Support Suite Logo
Zendesk Support Suite
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
HubSpot Service Hub Logo
HubSpot Service Hub
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Support Suite Logo
Zendesk Support Suite
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
HubSpot Service Hub Logo
HubSpot Service Hub
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Support Suite Logo
Zendesk Support Suite
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HubSpot Service Hub Logo
HubSpot Service Hub
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zendesk Support Suite Logo
Zendesk Support Suite
Total integrations: 57
  • Aircall
  • Airtable
  • Asana
  • Authorize.Net
  • Basecamp
  • BigCommerce
  • Bitbucket
  • Box
  • Calendly
  • Canva
  • ClickUp
  • Clockify
  • Confluence
  • Constant Contact
  • Dropbox
  • Dropbox Business
  • Facebook
  • FreshBooks
  • Freshdesk
  • GitHub
  • GitLab
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Forms
  • Google Sheets
  • Harvest
  • Helpdesk
  • HubSpot
  • HubSpot Email Hosting
  • Hubstaff
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Lucidchart
  • Microsoft Excel
  • Microsoft Teams
  • Miro
  • OneDrive
  • Pipedrive
  • RescueTime
  • Shopify
  • Slack
  • Smartsheet
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • TeamViewer
  • Time Doctor
  • Toggl
  • Trello
  • Twilio
  • Twitter
  • Wrike
  • Xero
  • Zapier
  • Zendesk Chat
  • Zendesk Guide
  • Zendesk Talk
  • Zoho CRM
  • Zoom
HubSpot Service Hub Logo
HubSpot Service Hub
Total integrations: 10
  • Aircall
  • Airtable
  • Asana
  • Authorize.Net
  • Basecamp
  • BigCommerce
  • Bitbucket
  • Box
  • Calendly
  • Canva
  • ClickUp
  • Clockify
  • Confluence
  • Constant Contact
  • Dropbox
  • Dropbox Business
  • Facebook
  • FreshBooks
  • Freshdesk
  • GitHub
  • GitLab
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Forms
  • Google Sheets
  • Harvest
  • Helpdesk
  • HubSpot
  • HubSpot Email Hosting
  • Hubstaff
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Lucidchart
  • Microsoft Excel
  • Microsoft Teams
  • Miro
  • OneDrive
  • Pipedrive
  • RescueTime
  • Shopify
  • Slack
  • Smartsheet
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • TeamViewer
  • Time Doctor
  • Toggl
  • Trello
  • Twilio
  • Twitter
  • Wrike
  • Xero
  • Zapier
  • Zendesk Chat
  • Zendesk Guide
  • Zendesk Talk
  • Zoho CRM
  • Zoom
Top Alternatives
Zendesk Support Suite Logo
Zendesk Support Suite
See all alternatives
HubSpot Service Hub Logo
HubSpot Service Hub
See all alternatives
Company Details
Zendesk Support Suite Logo
Zendesk Support Suite
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
HubSpot Service Hub Logo
HubSpot Service Hub
  • By HubSpot
  • Located in Cambridge, MA
  • Founded in 2006