HubSpot Service Hub Reviews & Product Details

Search functionality and the way you can easily create new knowledge base articles.

Not much...it's actually pretty good. Like it!

Mainly not answering the same question via email over and over again.

The huge amount of analytics that I am able to see on the back of every feature I use. Hubspot has totally changed the game for our team.

I previously disliked the difficulty I faced with workflows. Essentially our company requires two different contacts - all of our data about student's is held within the students contact, and not the parents. This is on us of course, but it has meant we have had to find many workarounds as time has gone on. I have also found that multiple times I have looked for a call back, and have seen that there's some form of national holiday in America. It would be great if you could have more agents available for calls in the UK.

Hubspot Service Hub has helped us many times, very promptly and with a real sense of genuine enthusiasm to help. Just wish you were more available for calls.

Being able to close tickets and keep track

So far, everything is great! I have no issues

I haven't run into any issues!

I liked how this improved our process and communicate with our customers way better

All good nothing to dislike! No dislike on this platfomr so far!

Hubspot is a friendly user and we've benefit a lot in communicating with the customer, vendors and third-party.

I like the boards/cards that you can use for tickets.

I dislike that the email signature is not included in the Conversations/email tab.

I am not sure as I haven't read any updates about it.

It's great to have one place to keep and track everything from prospects, to clients, to partners

I wish there was a Checklist Function to keep track of individual and templated items on each client

It helps us connect with 2nd Chance Employers and with Job Seekers who have criminal records. We do 2nd Chance Hiring, so being able to connect with both is vital

HubSpot Service Hub allows me and my team to cut down on the time it takes us to do repeating tasks and allows us to be a more efficient operation overall.

I have no qualms or issues with HubSpot Service Hub.

Feedback surverys, and it allows us to automate this process to lower our manual overhead.

I like the reporting that hubspot provides. The way it breakdowns the data.

There is not much that I dislike regarding Hubspot.

It is allowing our employees to service our merchants faster

I love how user-friendly the platform is if I ever get stuck the HubSpot Support team helps me very quickly.

As of right now- no complaints no dislikes. it has been a good platform

It is helping my company's marketing team, customer service team, and sales team.

Following on your tasks, and never forget anything. That is definitely somenthgiht that is the BEST.

Sometimes it si not user-friendly you need to go through a lot of steps in order to get something.

Following up on tasks since in my industry is really important.

Thre are articles about all types of Hubspot features that you can access whenever you need.

I can't think of anything I dislike at the moment.

I'm new to Hubspot and the Service Hub helps walk me through the features at my own pace. It also provides information on benchmarks and best practices.

The ability to organize, publish, direct, and manage all customer issues from one place is game changing.

There is no downside I see currently in the program.

It is solving organizational complexities, it minimizes service time, and gives the ability to see consistent or recurring issues.

Transparency among team member activites. Easy to manage key accounts and maintain a good relationship with customers. Very useful for lead collection aswell

The IOS app is not that great, but still good to use

Good to solve customer problems via support tickets. Good to pick up from where another team member left. Good for autommation processes (emails, replies, etc)

From marketing, cx, support, and even CSAT or experience for our customers. We have it all in one. Also, they focus on improving their service from time to time always bringing up new features.

I think we could have more accessibility to create reports, our engagement report from our clients, that def will help us to improve our service and help them more aquarately.

As I said before the communication souce, it helps a lot and is time saving when talking about communication between organizations , also on email marketing to have the clue and impact it had in our customers.

The ease of creating reports and updating our websites

Anything I haven't liked our developers have found a work around

B2B and reporting

Using Hubspot can help you provide your clients with the best possible service. There are many elements that will simplify the business process. You can communicate with the customer through real-time chat and emails. Additionally, it offers the most striking reports that are not unpleasant to look at.

Not really dislike but a simple suggestion. I wish there was a way to know if someone else is already working on a specific ticket such as a little identifier. This will ensure that no one will work on the same ticket at the same time as this could be time-consuming.

HubSpot features a user-friendly interface. It's easy to see all the emails from the guests and it's easy to reply to. You can create templates as well for your common concerns for easy transactions.

It is extremely easy to track, create and account for tickets on the website. Networking and talking to external contacts, along with task management. Driving efficency.

Sometimes there are issues fetching emails between clients and yourself.

Hubspot is helping us to resolve and delegate between customer service issue.

I liked best the way HubSpot explain inbound marketing

Nothing in particular, maybe I'd like more downloadable material

Tickets and costumer communications

the automatic updates on the tickets work well.

Some things you can do, but can't undo, like ticket merge.

N/A

The layout is dynamic and very user-friendly. The multiple inbox layout and the notifications as well as the dynamic capabilities with other apps are both useful and impressive.

I do kind of wish it wasn't so glitchy all the time. Sometimes it freezes or certain buttons will disappear and i will have to refresh the page. This can be frustrating if I already wrote out an email.

I solve customer issues, and inquiries, and respond to comments. This provides a better guest experience for our attendees and allows for our company to have active and flowing communication with the public.