Salesforce Sales Cloud vs Zoho CRM
Take a look at how Salesforce Sales Cloud and Zoho CRM stack up against each other across pricing, features, and support using feedback from real users like yourself. Salesforce Sales Cloud scores 4.3 out of 5 from 18560 reviews, while Zoho CRM has been rated 4.1 out of 5 from 2438 reviews.
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At a Glance
Overview
Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based o... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to th... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Essentials
$25.00
per seat / month
Professional
$75.00
per seat / month
Enterprise
$150.00
per seat / month
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Standard
$14.00
per seat / month
Professional
$23.00
per seat / month
Enterprise
$40.00
per seat / month
Ultimate
$52.00
per seat / month
Pros and Cons
- 24/7 customer support from a dedicated service team
- Lots of automation and personalization features
- Cloud-hosted system for faster performance
- Open API with tons of integrations available
- Comprehensive sales, service, and marketing
- Not suitable for on-premises deployment
- No live-chat support
- Can be complex for some
- Extensive omnichannel customer support via live chat, phone and email
- High-level automation options for various sales tasks
- Tons of integrations with third-party tools like Outlook and LinkedIn
- Mobile version with access to visual reports
- Data security, integrity, and regulatory compliance built-in
- Not the best tutorials for beginners
- Integrations can be a little clunky
Reviewer's Segments
Small Business
21.71%
Mid Market
45.26%
Enterprise
33.03%
Small Business
63.58%
Mid Market
29.86%
Enterprise
6.56%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
36
- 8base
- Adobe Acrobat DC
- Agility CMS
- Apollo.io
- BigCommerce Enterprise
- BigContacts
- BigMarker
- BigTime
- Bigin by Zoho CRM
- Bloomreach Commerce Experience Cloud
- Brevo Marketing Platform
- BrightTALK
- BuiltWith
- ChatBeacon
- Chatter
- Clappia
- ClickDesk
- Cognism
- Constant Contact
- Creatio
- Demio
- Emma
- Gmail
- GoTo Connect
- GoToMeeting
- GoToWebinar
- Google Drive
- Helpdesk
- Hunter
- Instapage
- Involve.Me
- JivoChat
- Jotform
- Landbot
- Leadpages
- LivePerson
- Nextiva
- ON24
- Overloop
- Parallels Desktop For Mac
- Personio
- Pinecone
- Postmark
- Provide Support Live Chat
- QuickBooks Desktop for Mac
- Respond.io
- Rocketlane
- Shift4Shop
- Shopify
- SpatialChat
- SupportBee
- Supportbench
- Tidio
- Unbounce
- Wappalyzer
- WorkCast Present+
- Zapier
- Zoho Assist
- Zoho Campaigns
- Zoho Creator
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoom Events and Webinars
- ZoomInfo
- eWebinar
- iContact
Total integrations:
37
- 8base
- Adobe Acrobat DC
- Agility CMS
- Apollo.io
- BigCommerce Enterprise
- BigContacts
- BigMarker
- BigTime
- Bigin by Zoho CRM
- Bloomreach Commerce Experience Cloud
- Brevo Marketing Platform
- BrightTALK
- BuiltWith
- ChatBeacon
- Chatter
- Clappia
- ClickDesk
- Cognism
- Constant Contact
- Creatio
- Demio
- Emma
- Gmail
- GoTo Connect
- GoToMeeting
- GoToWebinar
- Google Drive
- Helpdesk
- Hunter
- Instapage
- Involve.Me
- JivoChat
- Jotform
- Landbot
- Leadpages
- LivePerson
- Nextiva
- ON24
- Overloop
- Parallels Desktop For Mac
- Personio
- Pinecone
- Postmark
- Provide Support Live Chat
- QuickBooks Desktop for Mac
- Respond.io
- Rocketlane
- Shift4Shop
- Shopify
- SpatialChat
- SupportBee
- Supportbench
- Tidio
- Unbounce
- Wappalyzer
- WorkCast Present+
- Zapier
- Zoho Assist
- Zoho Campaigns
- Zoho Creator
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoom Events and Webinars
- ZoomInfo
- eWebinar
- iContact
Top Alternatives
Categories
Common categories include: CRM Software and Sales Engagement Software.
Company Details
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
