Userlike Reviews & Product Details
Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All requests received via website chat, WhatsApp, Facebook Messenger, Telegram, and more land directly in Userlike's Message Center, ensuring a seamless and easy to user-interface.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
the tutorial function is very useful. great job to use for virtual congresses
not self-explaining, but with tutorial easy to understand
chat-function for virtual congresses
easy interface good support easy integration to trade show platforms
a complicated price plan. It would be better of you did not have to write a review to extend trial
Too many questions to answer here
Easy implementation, good tutorials,available in many languages
Nothing, everything is great and it works
Chat with interessted students
It's easy to use and the chat can be used in every website page
sometimes you lost the email address of the user who contacts you
point of contact in every website page
Facile à installer et à utiliser. Je recommande. Il y a une version gratuite pour tester le service avant de prendre un forfait.
La version gratuite est assez restreinte, il faudra partir sur une version payante pour plus d'options.
Grâce à ce service, on améliore le nombre de commandes, des personnes qui hésitaient sont rassurés grâce au tchat.
Die Installation ist einfach gestaltet, die Konfiguration übersichtlich und selbsterklärend. Die gebotenen Features sind absolut ausreichend. Ein Plus ist die DSVGO freundliche Lösung.
Leider ist das Preisniveau im Vergleich zu ähnlichen Chat-Systemen nicht sehr ansprechend.
Der Chat wird von unseren Kunden gut angenommen und erhöht unsere Service-Qualität.
super easy and quick integration via java script snippet
Sending data to the chat session functions userlikeReady and userlike.setData (https://www.userlike.com/en/public/tutorial/api/javascript/custom-data) deprecated - That is realy bad!
Simple and easy communication with our customers in the online shop
It's easy to use with a lot of tutorials.
It's not really cheap with some difficult adjustments.
Contact with customers.
The fact it only takes 10 mins to install.
While I like the complexity and flexibility of the custom features, its hard to know where everything lives.
Customers now have a simple way to contact us and feel like we are always here.
the easy way to implatate and using the dashboard
There is no option to use it on my smartphone
My Platform is new, so user have a lot of question. I can interact quickly and help them
Easy to Integrate with Website. Nice Features
Can be confusing initially. Better user naming and Chat bot features
Adding Chat to site
Chat Feature is very good and also have a telegram plugin.
I won't say dislike since it does not make sense to add it, is the macros for sending messages
No problems currently
interaction with the others customers asking questions
design not crazy on the interface - might be good to add more optiosn
reinsurance about product
It is easy to use, easy to implement and it works within minutes.
That there is no app available from userlike to also chat on mobile devices. You always need to have your browser open.
To help customers find their products on our website.
Bedienbarkeit und Nutzung im täglichen Gebrauch
Bisher habe ich nichts zu beanstanden234
Wir nutzen es für unsere erste Teilnahme an einer digitalen Messe - wirklich gut
various options and settings to control the behavior
The pricing model is not optimal for small companies and start-ups.
Customer product support.
Unified messaging concept to integrate Facebook and Whatsap
Missing mobile App and stand-alone Windows App for operators to use without browser.
Possible communication with customers who would not go through contacting us using the online contact form
ease of use and it's great for keeping in
interface not the easiest but soon ok to use
On going communication
Userlike ist schnell auf der Webseite eingebaut und startklar! Der schnelle und freundliche Kunden-Support konnte bei allen unseren Fragen und darüber hinaus weiterhelfen! So wünscht man sich das!
Unserer Meinung nach sind die Preise eher hoch. Anfänger könnte das Dashboard/Backend überfordern, weil es viele Einstellmöglichkeiten gibt.
Schneller und persönlicher Kontakt zu unseren Kunden im Online-Shop!
The interface of the chat window is eye-catching and user-friendly. It can be customized from the colors to the preset chat script for offline chat. It also offers the scoring chat function, which gives us feedback to improve the service. Another aspect I like about Userlike, is that stores the talks, which is quite useful because it helps us interact with visitors without any confusion. I can not help but mention that the mobile version of Userlike works great and is adaptable to different devices.
Nothing. I have not found significant flaws in the software.
It allows us to improve the customer service experience and attract more leads efficiently.