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Moosend
Effortless Email Marketing
4.6
(672)
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Moosend Reviews & Product Details

Moosend Overview
What is Moosend?

Moosend’s incredibly efficient customer support is the primary reason why people love this platform. Their excellent customer support range provides excellent live chat to access a comprehensive knowledge base, as well as video tutorials. Advanced features are available even under the free plan and the platform provides comprehensive reporting that provides geolocation insight as well as heatmap data. Notably, Moosend has a free forever plan that lets users send unlimited campaigns if they have less than 1000 subscribers. Higher tiers offer more robust tools and features as well.

Company Moosend Ltd
Year founded 2011
Company size 51-200 employees
Headquarters London, United Kingdom
Social Media
Moosend Categories on Findstack
Ask Questions about Moosend
What Moosend is best for?
How does Moosend compare to Mailmodo?
What are the pros and cons of Moosend?
Moosend Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Moosend Pros and Cons
Pros
  • Advanced features available even under the free plan
  • Prompt customer support accessible on live chat
  • Comprehensive reporting includes geolocation insight and heatmap data
Cons
  • Email editor and signup for builder can be hard to use
  • Design template selection is quite basic
Moosend Features
A/B Testing
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Campaign Scheduling
Contact List Import/Export
Custom Fields
Customizable Templates
Deliverability Tools
Drag-and-Drop Editor
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Tracking
Event-Triggered Email
Geolocation Tracking
Integration with CRM
Landing Pages/Web Forms
Mobile Optimized Emails
Multi-channel Marketing
Personalization
Real-Time Analytics
Segmentation
Social Media Integration
Spam Testing
Subscriber Management
Survey/Poll Management
Template Management
Unsubscribe Management
Moosend Media
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Moosend Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 27, 2024
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672 Moosend Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Jul 10, 2022
 Source
Overall Rating:
5.0
Tatiana P. avatar
Tatiana P.
Research Director
Share
"Step up vs other platforms"
What do you like best about Moosend?

We are a market research company and need email marketing platform service only occasionally so we tend to prefer the "pay as you go" platforms. We tried Moosend recently and got open rates higher than with other platforms we've used before. We like that they support different ways of domain verification. The interface is easy and intuitive. Support replies very quickly.

What do you dislike about Moosend?

We noticed that the time to upload lists is longer than our previous experience with other platforms. However, we were explained that while being uploaded, the lists go through a thorough check so it is beneficial in the end.

What problems is Moosend solving and how is that benefiting you?

For us, it is a great instrument to send out invitations to take a survey to professionals who have agreed to receive such emails from us. We get higher open rates and therefore higher participation than with other platforms.

Mid Market (51-1000 emp.)
Jul 04, 2022
 Source
Overall Rating:
5.0
Sajjad S. avatar
Sajjad S.
Sr. Recruitment Analyst
Share
"Our Marketing team loves it"
What do you like best about Moosend?

I love the ease with which it works and also the fact its intuitive user interface makes it a cake walk to use, it took our marketing team just a week to get used to Mossend

What do you dislike about Moosend?

The pricing of the software can be a little better since some companies including ours have limited markets for budgeting especially when you are a small company

What problems is Moosend solving and how is that benefiting you?

Automating our marketing efforts and making it easy for us to focus on key issues in our company since it saves us a lots of time compared to before when we were not using MOOSEND

Small Business (50 or fewer emp.)
Jun 26, 2022
 Source
Overall Rating:
5.0
Kashif K. avatar
Kashif K.
Founder Coo
Share
"I have very good experience with "Moosend"."
What do you like best about Moosend?

Email sending process with transparent results. Showing detailed reports from different angles.

What do you dislike about Moosend?

On a free account subscribers' limit is short.

What problems is Moosend solving and how is that benefiting you?

A long list and also many things managing inside the "Moosend" account. "Moosend" insights are very beneficial to manage your email marketing.

Mid Market (51-1000 emp.)
Jun 21, 2022
 Source
Overall Rating:
5.0
HS
Hafiz S.
Marketing Manager
Share
"I used mailchimp, mailerlite, constant contact and convertkit for many years but moosend is the best"
What do you like best about Moosend?

Designing part and schedule is the best.

What do you dislike about Moosend?

Price is a little high but i think it's justified

What problems is Moosend solving and how is that benefiting you?

Our newsletter reaching to the clients into the inbox.. i have got maximum deliver ability

Small Business (50 or fewer emp.)
Jun 02, 2022
 Source
Overall Rating:
5.0
Victor R. avatar
Victor R.
Digital Marketing Specialist
Share
"The best email marketing System"
What do you like best about Moosend?

Its trial is totally awesome. No footer credit like other email providers. Their platform is user friendly and its connection to my website was with a single click

What do you dislike about Moosend?

There is to be lifetime free version like previously

What problems is Moosend solving and how is that benefiting you?

The email marketing strategy was very easy for me with no cost at all. Before deciding to buy the premium version I had full premium experience and close sales on start. My campaigns were top-notch and I grew my email list

Small Business (50 or fewer emp.)
Jun 01, 2022
 Source
Overall Rating:
5.0
Matthew B. avatar
Matthew B.
Founder, Gm
Share
"Great alternative to MailChimp"
What do you like best about Moosend?

Ease-of-use Templates are great Pricing is reasonable

What do you dislike about Moosend?

UX design could use a little work, but it's manageable.

What problems is Moosend solving and how is that benefiting you?

Sending weekly newsletters to my list.

Small Business (50 or fewer emp.)
May 12, 2022
 Source
Overall Rating:
5.0
KB
Kevin B.
R
Share
"One of the best email providers at a very affordable price"
What do you like best about Moosend?

I have tried all of the major email platforms available, and I was never really 100% happy with what was available. I am a single-person entrepreneur - I don't need a $50.00 a month platform. I always felt like I was overpaying with other providers. Moosend offers all of the features that I need, email campaigns, templates, subscriber lists, automation, etc... all at a very affordable price.

What do you dislike about Moosend?

Nothing. Moosend is a great platform, very affordable and I highly recommend it!

What problems is Moosend solving and how is that benefiting you?

Like all new software platforms, it takes a while to get used to their software and their "jargon". Once you do - it's pretty easy to set up and use - GREAT support!

Small Business (50 or fewer emp.)
May 06, 2022
 Source
Overall Rating:
5.0
KF
Klek F.
General Manager
Share
"An excellent alternative to Mail Chimp"
What do you like best about Moosend?

What is best about Moosend is that the pricing structure is very reasonable and affordable for small businesses and nonprofits. This is done without sacrificing features that can help you grow.

What do you dislike about Moosend?

There really it not much to dislike. If there were anything to dislike, perhaps it would be having more layouts and templates. But other than that, Moosend is great!

What problems is Moosend solving and how is that benefiting you?

Our nonprofit uses Moosend to send out email blasts to promote our events. We are benefitting financially with the money we are saving. We are definitely more productive and our business has definitely increased.

Small Business (50 or fewer emp.)
Apr 06, 2022
 Source
Overall Rating:
5.0
ME
Mustafa E.
Marketing Specialist
Share
"I am working as a marketing specialist in a start up"
What do you like best about Moosend?

It is useful for all e-mail marketing activities. Also, you can have quick answers when you have any problems. I can say that Moosend has really fast customer support.

What do you dislike about Moosend?

Some day Moosend web site getting slower than other days. Maybe, the design page can be more effective, and also the Moosend website can include more templates.

What problems is Moosend solving and how is that benefiting you?

A few days ago, I couldn't do anything when I am on the Moosend website. I reached customer support and they solved the issue in a good way. After that, the problem has sold.

Small Business (50 or fewer emp.)
Mar 11, 2022
 Source
Overall Rating:
5.0
TD
Thanos D.
Director
Share
"Amazing support from Moosend"
What do you like best about Moosend?

Many features, easy to use and amazing support

What do you dislike about Moosend?

Sometimes things do not work out smoothly and you might need the support but they are more than amazing in resolving all issues

What problems is Moosend solving and how is that benefiting you?

We are handling newsletters for many clients small or big, and there are features to have them covered all

Small Business (50 or fewer emp.)
Mar 10, 2022
 Source
Overall Rating:
5.0
Shemmy K. avatar
Shemmy K.
It Manager
Share
"Moosend for Marketing"
What do you like best about Moosend?

The software has a user-friendly interface and even if it's your first time using this software you will not have a hard time finding your way around it. I was reviewing the software so that I could give feedback to a company and I was quite impressed with the platform. The company was looking to transform into the digital world and I am glad they chose this software. Everyone that was involved understood it very quickly and it was easy for them to roll it out. Congratulations to the team at Moosend this is an amazing piece of work.

What do you dislike about Moosend?

Well, the only challenge I had was during the importation of a CSV file as it was a little bit buggy and could not accept the last name for the email list. I found this quite off as they should work to improve this because people have different needs for different purposes. Otherwise, great work.

What problems is Moosend solving and how is that benefiting you?

I never got to experience Moosend at its full capacity as my work was only to check out the software and review it before the company could implement this software. I am glad it was considered and was rolled out to the whole company at large. It is amazing and I would recommend this software to anyone.

Small Business (50 or fewer emp.)
Mar 07, 2022
 Source
Overall Rating:
5.0
KC
Karen C.
Director
Share
"Excellent service and very user friendly, I had mastered 2 campaigns in the one day!"
What do you like best about Moosend?

How user-friendly it is and the selection of templates to start with.

What do you dislike about Moosend?

Nothing as yet, I have found it very helpful and much more cost effective than competators

What problems is Moosend solving and how is that benefiting you?

I love being able to see in-depth analysis of each campaign and being able to see who has unsubscribed to amend my mailing lists accordingly

Mid Market (51-1000 emp.)
Mar 07, 2022
 Source
Overall Rating:
5.0
JG
Jennifer G.
Transportation Procurement Specialist
Share
"Make my job easier"
What do you like best about Moosend?

The ease of putting together campaigns allows me to focus on the rest of my tasks and I don't have to worry about if my campaign will look good or not because I know it will

What do you dislike about Moosend?

I dislike that Moosend got rid of the free all the time price point. I don't have anywhere close to 500 contacts, so I don't feel like I should have to pay the same amount for less contacts.

What problems is Moosend solving and how is that benefiting you?

The best benefit I have figured out is that my email no longer crashes or bounces my email list because I am no longer using my business email to send load lists. With Moosend I get all the benefits of sending one single email to multi[e people and I know that they will get it. I also like that I can track subscriber activity, link clicks, and bounced emails to rectify the situation quickly

Small Business (50 or fewer emp.)
Mar 05, 2022
 Source
Overall Rating:
5.0
John Callow D. avatar
John Callow D.
Founder & Lead Educator
Share
"Good value email provider with fair pricing structure"
What do you like best about Moosend?

Plenty of features and pricing structure is much fairer than Mailchimp

What do you dislike about Moosend?

There's nothing I dislike, to be completely honest!

What problems is Moosend solving and how is that benefiting you?

Ability to handle a growing subscriber list at a reasonable monthly cost for a small business

Small Business (50 or fewer emp.)
Feb 23, 2022
 Source
Overall Rating:
5.0
CV
Corey V.
Digital Operations Manager
Share
"Great Email platform for B2B!"
What do you like best about Moosend?

We use this to reach out to B2B customers. It's truly a great tool and easy to build with the drag and drop editor.

What do you dislike about Moosend?

Sometimes emails may not turn out how you want them to, especially if a customer is opening via Outlook desktop.

What problems is Moosend solving and how is that benefiting you?

We generate leads by sending out monthly newsletter email blasts highlighting our products.

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