Moosend’s incredibly efficient customer support is the primary reason why people love this platform. Their excellent customer support range provides excellent live chat to access a comprehensive knowledge base, as well as video tutorials. Advanced features are available even under the free plan and the platform provides comprehensive reporting that provides geolocation insight as well as heatmap data. Notably, Moosend has a free forever plan that lets users send unlimited campaigns if they have less than 1000 subscribers. Higher tiers offer more robust tools and features as well.
Capabilities |
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Segment |
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Deployment | Cloud / SaaS / Web-Based |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
We are a market research company and need email marketing platform service only occasionally so we tend to prefer the "pay as you go" platforms. We tried Moosend recently and got open rates higher than with other platforms we've used before. We like that they support different ways of domain verification. The interface is easy and intuitive. Support replies very quickly.
We noticed that the time to upload lists is longer than our previous experience with other platforms. However, we were explained that while being uploaded, the lists go through a thorough check so it is beneficial in the end.
For us, it is a great instrument to send out invitations to take a survey to professionals who have agreed to receive such emails from us. We get higher open rates and therefore higher participation than with other platforms.
I love the ease with which it works and also the fact its intuitive user interface makes it a cake walk to use, it took our marketing team just a week to get used to Mossend
The pricing of the software can be a little better since some companies including ours have limited markets for budgeting especially when you are a small company
Automating our marketing efforts and making it easy for us to focus on key issues in our company since it saves us a lots of time compared to before when we were not using MOOSEND
Email sending process with transparent results. Showing detailed reports from different angles.
On a free account subscribers' limit is short.
A long list and also many things managing inside the "Moosend" account. "Moosend" insights are very beneficial to manage your email marketing.
Designing part and schedule is the best.
Price is a little high but i think it's justified
Our newsletter reaching to the clients into the inbox.. i have got maximum deliver ability
Its trial is totally awesome. No footer credit like other email providers. Their platform is user friendly and its connection to my website was with a single click
There is to be lifetime free version like previously
The email marketing strategy was very easy for me with no cost at all. Before deciding to buy the premium version I had full premium experience and close sales on start. My campaigns were top-notch and I grew my email list
Ease-of-use Templates are great Pricing is reasonable
UX design could use a little work, but it's manageable.
Sending weekly newsletters to my list.
I have tried all of the major email platforms available, and I was never really 100% happy with what was available. I am a single-person entrepreneur - I don't need a $50.00 a month platform. I always felt like I was overpaying with other providers. Moosend offers all of the features that I need, email campaigns, templates, subscriber lists, automation, etc... all at a very affordable price.
Nothing. Moosend is a great platform, very affordable and I highly recommend it!
Like all new software platforms, it takes a while to get used to their software and their "jargon". Once you do - it's pretty easy to set up and use - GREAT support!
What is best about Moosend is that the pricing structure is very reasonable and affordable for small businesses and nonprofits. This is done without sacrificing features that can help you grow.
There really it not much to dislike. If there were anything to dislike, perhaps it would be having more layouts and templates. But other than that, Moosend is great!
Our nonprofit uses Moosend to send out email blasts to promote our events. We are benefitting financially with the money we are saving. We are definitely more productive and our business has definitely increased.
It is useful for all e-mail marketing activities. Also, you can have quick answers when you have any problems. I can say that Moosend has really fast customer support.
Some day Moosend web site getting slower than other days. Maybe, the design page can be more effective, and also the Moosend website can include more templates.
A few days ago, I couldn't do anything when I am on the Moosend website. I reached customer support and they solved the issue in a good way. After that, the problem has sold.
Many features, easy to use and amazing support
Sometimes things do not work out smoothly and you might need the support but they are more than amazing in resolving all issues
We are handling newsletters for many clients small or big, and there are features to have them covered all
The software has a user-friendly interface and even if it's your first time using this software you will not have a hard time finding your way around it. I was reviewing the software so that I could give feedback to a company and I was quite impressed with the platform. The company was looking to transform into the digital world and I am glad they chose this software. Everyone that was involved understood it very quickly and it was easy for them to roll it out. Congratulations to the team at Moosend this is an amazing piece of work.
Well, the only challenge I had was during the importation of a CSV file as it was a little bit buggy and could not accept the last name for the email list. I found this quite off as they should work to improve this because people have different needs for different purposes. Otherwise, great work.
I never got to experience Moosend at its full capacity as my work was only to check out the software and review it before the company could implement this software. I am glad it was considered and was rolled out to the whole company at large. It is amazing and I would recommend this software to anyone.
How user-friendly it is and the selection of templates to start with.
Nothing as yet, I have found it very helpful and much more cost effective than competators
I love being able to see in-depth analysis of each campaign and being able to see who has unsubscribed to amend my mailing lists accordingly
The ease of putting together campaigns allows me to focus on the rest of my tasks and I don't have to worry about if my campaign will look good or not because I know it will
I dislike that Moosend got rid of the free all the time price point. I don't have anywhere close to 500 contacts, so I don't feel like I should have to pay the same amount for less contacts.
The best benefit I have figured out is that my email no longer crashes or bounces my email list because I am no longer using my business email to send load lists. With Moosend I get all the benefits of sending one single email to multi[e people and I know that they will get it. I also like that I can track subscriber activity, link clicks, and bounced emails to rectify the situation quickly
Plenty of features and pricing structure is much fairer than Mailchimp
There's nothing I dislike, to be completely honest!
Ability to handle a growing subscriber list at a reasonable monthly cost for a small business
We use this to reach out to B2B customers. It's truly a great tool and easy to build with the drag and drop editor.
Sometimes emails may not turn out how you want them to, especially if a customer is opening via Outlook desktop.
We generate leads by sending out monthly newsletter email blasts highlighting our products.