Mailchimp is a leading, web-based marketing automation service that allows users to create and share newsletter and gather analytics on customer engagements. The platform offers extensive tools that helps users create targeted emails as well as run Facebook ad campaigns, in addition to being able to automate follow-ups and monitor campaign progress. Mailchimp is also a reliable platform for collecting and analyzing email responses, while at the same time providing users with the tools to easily design, share and track email newsletter performance from a single dashboard.
Capabilities |
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Segment |
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Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
Mailchimp was helpful when trying to create an electronic newsletter for clients and employees. It was very user friendly.
Since the company did not have a high amount of clients yet (as high of a number as it would in due time) the prices seemed a bit high but the product was still worth it for those who use it and make it worth the while.
Mailchimp was very user friendly and easy to understand for creating virtual content for email marketing.
Ease of use. Best in class customer support.
Currently incompatible with Shopify stores. This is sad as they've lost so many customers over some issue.
Helpful in maximising customer lifetime value through creation of post purchase flows to cross-sell products and educate existing customers
The ease of use and easy setup. The ability to add up to 2000 emails on the free plan is good for people getting started.
That you can't import html email templates on the free plan
Sending our emails to mass email account. We also automate our system to send out newsletter
We love how this application efficiently uses our time, by allowing using a wide range of templates that we can send to clients.
Sometimes platform is lagging whilst loading templates and inserting pictures in a template.
We are saving a lot of time building our own templates. MailChimp allows selecting the best template fit for your purposes.
It 8s very easy tool. All the options are right where you need them and any person can use them without facing any confusion.
The overall look can be improved. You know what they say, it sells better if it looks good.
I used it for sending out flyers. It is best for email campaigns. I can select the list of people and send out my flyers. Very easy steps to create a template and ready to go in matter of minutes if you are all prepared with your information.
Great way to organize incoming and outgoing emails
There are no downsides to using mailchimp in my experience
I believe my organization skills have improved drastically with this product
It's super easy to use and makes getting good marketing emails out the door infinitely quicker.
Mostly nothing - wish it had a greater testing functionality for different email clients, browsers, apps and handsets.
Email marketing using up as little time as possible. Driving more bookings and helping us communicate with out community.
The feature I love the most with mailchimp is how there’s tutorials within the site so anytime I need to do something that I’m not sure how, I can easily search the site. Also, everything is super user friendly, easy to navigate, and easy for anyone to pick up.
As of right now, there hasn’t been anything that I don’t like with mailchimp. My usage of it is frequent but simple. I don’t need anything complex but as of right now mailchimp offers everything I am in need of.
I’m able to manage all my subscribers and get quick stats which is amazing. I didn’t realize at first the benefit of needing these stats until I was well into my writing career.
It’s simplicity and quick processes. Using mail chimp was as simple as navigating the most basic of websites!
Kind of stunts creativity, but the templates are very helpful.
Makes out emails look more professional and commercial!
This platform is one the best for marketing automation and email marketing provider. Everybody in the world of marketing know about this tool because it make the daily work be more easy. Converts complex email-marketing campaigns in routine. You can manage, automate and track all newsletter submissions from any customers through personal or corporate email address. All this with a cheap monthly payment.
In telling the truth I think the service is amazing, I can not find anything bad or that I dislike about the program, really I can't. But I have to point out the response time of customer service. The support is the weak leg of this great marketing automation platform. Support don't help you at all if you want some new integration. This is the only complain that I got, maybe I have not had luck with them or maybe they are improving this aspect, I have not doubt they will make Mailchimp better of what actually is, reading these criticism on the web especially this page.
With this marketing tool with solve many problems, but mainly I finish long emailing marketing campaigns without too much effort. The program has many benefits, like make intuitive use of your online platform, create newsletters with custom designs (cool visuals), track your subscribers activity, get and measure the results of each email marketing campaign, and much more
It's so easy to use and simple as well.
Audience management and lists are a little comlicated.
Total control over your clients and customers.
Ease of use. It's user-friendly and yet has a lot of power under the hood if you need it.
There is a bit of a learning curve, but their help documentation is pretty solid.
I've solved the problem of communicating with my true fans, and the pricing that scales with my number of subscribers solves the giant monthly bills of other mailing list providers.
How easy it is to set up new lists, and manage the contact within the Audience; also the fact that it integrates with virtually everything
It's difficult to create add new contacts via API with Tags added to them
Sending the offers to our customers
I like how easy it is to setup a newsletter or mail. The drag and drop feature makes it so much easier to use than many other options out there. I like how it saves your projects as well.
Initially it took a little figuring out how to actually setup a newsletter and to get contacts input. But once that is out of the way it is very easy.
It allows me to send out monthly IT updates in a newsletter format for our users.
It’s so easy to use and user friendly - even the free version.
I wish it was a bit easier to organize mailers into folders.
Dispersing extremely important information to students and faculty.
The user interface and ease of use are best in class. You can start for free, so that's a huge plus as well. Set up scheduled email blasts is super easy. Multiple lists is a really great feature and is easy to use. It's easy to switch between lists.
Sometimes I get lost in the user interface and have to step back for a minute. But other than that, all is good.
Direct marketing to potential customers and also to current customers to let them know of upcoming events/releases.
One of the thing that I really like about this software is that there marketing and advertising automation capabilities are also really helpful and simple to learn. This system also allows us to automate the process of sending emails. It has a complete and intuitive interface facilitating the automation of emails. The another best thing of this software is that their marketing automation feature are also very great and easy to learn. This tool is very fast and easy to use it help us to create campaign is very less time.
The biggest problem of this software is that it is very expensive software especially for companies as compared to the others software. Sometimes, this software creates the different difficulties for the new users without any reasons. For the beginners, it is so difficult to use and understand. The application is very limited to campaigns tracking templates. But to conclude that it is the perfect email solution for our organization. Moreover, it is the great customer support software.
Mail chimp is so easy to use and efficient software. This software provides the best customer support to our users. I would also recommend this software because it is very easy to use and efficient to create the personalized emails. Hence, Mail chimp is one of the best email marketing tool in the market. We can easily use this efficient software in a more efficient way.
One of the things that I like about this software is that it is a quite affordable software. Mail chimp is a very complete marketing provider that allow you to create and send the email quickly without any problem. It has very technically support and you can also track efficiently your business activities and in turn manage customer relationship. The another best thing of this software is that tracking the business activities helps to manage customer relationship to schedule appointments without any problem. Hence, it is the best platform to communicate with the customer relationship.
The one of the biggest problem of this software is that we cannot work easily without the internet connection. The configuration and learning of the platform can be really complicated, it should take a lot of time to learn to manage the platform well. For the beginners, it is very difficult because of its extensive information and multiple functions, and everything the same and confuses the processes. But still, it is the best customer relationship management software.
Mail chimp is one of the best customer relationship management software in the market. This software is very helpful for every small business companies. This software creates and send the emails quickly in a more efficient way. It is so easy to use and simple software. Moreover, it is the best for business organizations.
How easy it is to set up campaigns to collect email/leads is by far amazing. Its simple and straight to the point ... The system to send bulk emails is to your subscribers is great to. Its so customizable and the layouts they have is pretty nice and straight forward. I do personally feel Mailchimp offered all the right needed tools to help a advertiser and marketer.
I cant stand their service detect bot system that marks your business or site as a spam. This happened to me for a blog I made about lifestyles. Trying to get in contact with support was bad and my issue never got settled. No matter how much i reached out, I got the same animated bot system mail response. It took longer then a month for me to actually get a response!
Mailchimp played a big part on helping me get subscribers. Not just subscribers but also email and leads.The data entry that mailchimp did behind the scenes to put together the names, emails and timestamps. We cant forget how well they helped keep my email/leads organized!
I like that without having to pay for a service I can get access to split testing, user analytics, and great design tools!
I really wish I could embed videos, as I do a lot of video marketing. I also wish it had some actual phone support for free users, instead of just articles which sometimes don't answer my question.
It gives me a great way to reach all my most loyal audience members!