LiveChat Reviews & Product Details

It's very user friendly and well designed. If a customer sends a chat and someone is not available to respond it passes the chat to another agent after a few minutes. The chat also prompts customers to leave reviews. Easy to tag chats, but we are not currently using the feature for anything meaningful.

It is not as robust of a tool as the chat feature on intercom. It's very basic and straightforward but no real complaints.

Allowing customers to easily reach us when they have a problem. Much less effort than calling and easier to resolve any issues.

I like the stability of the interface most. It's really clean and intuitive also.

Some further interface customization would be nice, such as custom colours or notification sounds.

Livechat is a seamless chat solution for our business with little to no learning curve and general ease of use. We have absolutely no significant complaints about it.

Easy to deploy and use. I now have visibility into the chats of our sales team.

Nothing. It works as I need it too. No problems.

Engaging with website visitors

This program is a great way to engage and stay connected with your consumer. People want answers now, and they don't want to waste their time waiting on the phone to speak with someone personally. Being able to provide quick responses to real-time questions and actions, driven by the customer.

I think it would be a great addition to be able to track the 'end result' of using this product. Not being able to quantify the success of the chat feature is a Con in my book. It would be great to have a measurable answer to whether this is a productive sales tool.

Using this program gives you the ability for real-time conversation with your direct customer! Being able to answer questions and possibly grow sales is a huge plus! This improves both Sales and Customer Service.

Easy, quick and easy interaction with players

At the moment, I have no complaints in the program

Online payment problems

Easy implementation across multiple sites; Integration with Desk.com works relatively easily; Allows us to stay in touch with our customer base.

The only poor experience I've had to date is in implementing automatically completed pre-chat surveys based on our application's user data (thus reducing friction for the user, negating the need to enter data we already have on them in our system).

LiveChat provides an easy platform to increase you customer interaction and deliver value to your customers. We use it across our corporate web site along with our web based applications and find it highly effective in meeting our customer's expectations of support availability. Integration has been relatively painless with the only downside to date being that while you can programmatically provide some information, pre-chat surveys must be completed by the customer (annoying when you've got the data already and just want to surface it in the LiveChat admin space).

That I can prescreen what the customer is typing and be prepared to answer their question before they finish typing it in.

I do not like the way that we personally have it setup, but i do not think that's an issue with the software, I think it is just the way that our company has set it up. Instead of each associate having a log in so the customer knows who they are speaking with it is just a generic "Customer Service" log in.

We have been able to limit the number of incoming calls and assist the customers that do not have access to a phone during normal business hours.

Since this was used in our busy call-center, it was most beneficial during our high volume seasons. This system is quick and easy to use on the customer's end so it reduced call volume and well as helped us quickly resolve customer issues.

There weren't many things to dislike. However, the platform/layout did look a nit out-dated, Live-Chat worked just fine.

Customer support and sales. The business 'problem' being solved is usually is trouble shooting for the website/eCommerce. Most of the time, customers would encounter issues with the site when submitting their orders, and need immediate help with the process, and instead of sitting a queue to wait on an associate, they quickly send a chat message. The benefits were the immediate assistance provided to the customers.

It allows immediate communication with customers and provides you with live chat and ticket functions. You can use different apps with Live Chat to enhance the experience.

There are limits to the amount of agents that can be logged in and this also affects the reporting due to the tiered membership services Live Chat use

It allows us to increase the number of channels we have with our customers. It's easy to integrate with existing services

Chat.io is an omnichannel live chat tool combined with chat platform. Adding chat.io to your website gives customers the chance to talk to you directly from your website and address any questions they may have instantly

Can get a little expensive, if price could be adjusted it would be great!

Can get a little expensive, if price could be adjusted it would be great!

As an admin, the user-friendly UI is easy to navigate and create settings that work all across the organization.

I don't like that the integration with salesforce is lack luster

Capturing website visitors information/attention.

I like that the platform is built to be synchronous to offer real-time solutions. The live chat feature made it possible for people to get questions answered and issues resolved in a matter of minutes.

The platform seemed to be a little "sticky" and there were a lot of freezing or lag time between messages being sent and received by the other party. What you could share via chat was very limited, making some solutions difficult to resolve or work out quickly.

The response time is quicker using LiveChat versus the traditional email method. This has helped with increased student engagement and performance.

I really enjoy how my customers never complain about how simple it is to use even myself whenever I have to use it as well it’s pretty self explanatory.

There’s not much of anything I don’t like about it, sometimes it can freeze but it’s very rare.

No problems as of yet really and benefits are that customer based wise it’s easier and more efficient than having to call.

The fact that there is actual help and someone who can answer questions right then and there

They take forever but sometimes it can be the internet’s speed

It helped a lot w

Once you learn the backend dashboard, it’s a very easy software to use.

The dashboard is not very user friendly.

Chatting with customers in real time. Finding the solutions to the problem before it’s too late.

It is a quick way to be interactive with our guests.

It sounds dumb, but the notification noise is pretty annoying.

We have bridged the gap between guests who don’t want to come down to our front desk and the staff.

It uses quick notices and has no lags. It works like most chat programs.

It’s like most other chat programs. There is nothing that stands out.

Tried using it on the website. It was like others we tried.

I like the fact that you are able to connect when and wherever you are or need to be. Easy to use.

Connection times can be a little slow depending on internet used.

Being able to communicate when needed to share information.

It is wonderful to use when you have a question and need to ask someone quickly

Sometimes the Live Chat can time out for us, when not used for a long time period.

When there is an issue with our computer system, I can IM the IT service. They are able to get on my computer and help solve the problem

I love the fact that it connects the whole company together. You are able to get help from everyone in the company just with a couple clicks.

There's no much to dislike about live chat. It connects people but we use it mostly for "help desk" purposes. We have it set up where we use Live chat if we need some help from someone who specializes in a certain department.

This allows us to live chat with everyone in the company and also allows us to fix problems that we might have in our company.