HubSpot Service Hub Reviews & Product Details

HubSpot has been a game changer for us. It has allowed us to be more efficietnly and more effective externally. Our Customers are kept more informed and weare able to measure, track and analyase how effective our responses to their needs are.

UI could be a little bit sleaker. Otherwise, not much else to report as "disliking"

Constent communcation with customers and managing of support ticket workflows.

Fast and easy use, integrates seamlessly with Hubspot CRM

There is no app for your cell phone. It would be better if you could submit a ticket from your phone.

I was losing track of open customer issues. I now have a dashboard that shows me open tickets, and now I can't lose visibility of open problems. I'm can also check for issues seen across multiple customers.

Service Hub is both very user friendly and extremely customizable. We've been able to use this tool for our unique use case of assisting students through their academic enrollment journey.

One of the biggest limitations we've found with Service Hub is the limited capability of ticket workflows. We have had to develop some workarounds with contact properties and workflows to achieve some of the things that we need to do.

HubSpot Service Hub helps us more efficiently track and assist students through their academic enrollment journey with us. Our student-facing teams have been able to serve more students as a result of the efficiencies created from automating this process.

Not only are we able to store client data in one place, but we are also able to integrate HubSpot with several other systems to generate dashboards and reports that help us to level up our client experience.

Not being able to setup Out of Office emails for Pipelines when we are away over the weekend.

We have multiple departments that need access to client info, having everything in 1 place and setting up permissions on who can see what information is excellent. We can have all team members view the needed info without sacrificing the security of sensitive information.

Customers are the reason companies stay in business so being able to use the service hub to keep a completely transparency customer experience from marketing through service is such a valuable asset.

I wish there were more options for being make to define SLA's. Not being able to use calculated properties on tickets really holds service hub back from its full potential.

A transparent customer experience and the ability to manage the data that is being collected from the time a customer converts through the trends in product issues they experience

I absolutely love using Hubsport Service Hub as it keeps all of our company's important customer/marketing/survey information in one place. It is very user friendly (I learnt how to use it within a week or so) and helps me keep track of the various contacts we have within the organisation.

There are very few downsides, but if I were to be picky, I would say I dislike that I can't seem to add more than one contact within the same organisation at once.

It solves the problem of not knowing if another person from the organisation has contacted a client about a particular topic. This stops us from doubling up and potentially upsetting our clients.

We mostly use it for payroll tickets. The inbox and the fact that we can house all of our Operations in Hubspot is awesome.

There is not anything I dislike other than sometimes it runs a little slow

Any issues we produce to our rep, slowness, adding radio buttons to make it easier to manage the system.

HubSpot is intuitive and easy to use to keep all customer information organized all in one userfriendly place.

I wish the live chat and other alerts were louder.

It is solving so many issues for our department by keeping things more organized and easily accessable to data and notes.

I like the availability of dash boards to monitor the results of work done by individuals and overall. It also has interconnectivity with diferent software like Aloware, Slack and more to make company integration more successful. The ability to add tickets and add diferent information from many areas of the site is amazing. It has very simple to use menus and all kinds of easy to use reports. I also like the fact that you can set diferent user levels.

It sometimes takes a long time for information to be processed from Hubspot into other apps. Although some of the dashboards are nice to use they are still sometime to laggy to load.

We use hubspot for Ticket management and resolution. We get daily and monthly statistics and reports, and dashboards are really simple to use. Recommended for people wanting to share more information within a small or medium size business. It provides easy information management and sharing so that everyone on the site have all they need to get the job done. The shared inbox also provides easy connectivity within email to be able to respond to customers at a fast pace and be able to keep everyone on the wire. The Contacts management feature is also very responsive and easy to use. It helps people get all the information for users connected to the plattform and how to contact customers with ease of use.

Its easy for mailing, extracting report, feed back and more accurately the notes and tasks to follow up is fantastic

The mail doesnt provide a "Draft and Table" creation, which dissapoints me

email distingushing and tracking

The conversations inbox, customer ticketing system, and feedback surveys all help to keep things organized and on track.

Having to purcahse more seats when you have a larger team so everything is located in one platform. Would be great when you purcahse the platform you were not limited to a number of seats.

Making sure our customers are taken care of and it is follow through from beinging to end. Including followups.

HubSpot Service Hub provides an easy way for our clients to contact us, and report issues they may be having, so we can promptly address their concerns and come up with a quick resolution.

It takes a little while to get the hang of navigating HubSpot Service Hub, but there are tutorials to help you do so, and when you've got it, it's very easy going forward.

HubSpot Service Hub provides a way for us to gather information on client issues, create service tickets, and manage those service tickets in a well laid out and organized pipeline.

It is really easy to use it, it helps a lot in the administrtion of your deals. The tasks and all the properties, are really easy to use and understand. It really great.

Sometimes the platform has some issues. sometimes it does not work and the platform has some errors, sometimes it is not that easy to learn some feautures, but

The main issue that helps solving it is the organization that you can have in all your deals as well as de follow up od the tasks so you can have a better performance

HubSpot Service Hub is generally user friendly and easy to navigate. There are many short videos and tutorials to assist with questions. These definitely limit time spent going back and forth to a support team. However, the support team is excellent, and on standby whenever you need them. They have far exceeded my expectations.

Some apps do not integrate as well with HS service as others, although, this is not necessarily a HubSpot issue. There is one area (conversations) of the site that does not always sync up with "service/ sales" tickets, but I have been able to workaround.

HubSpot helps analyze important metrics, generate useful workflows and surveys, and filter into an easy to setup dashboard. This helps identify areas of strength, and those in which focus is necessary.

The option to do tasks and schedule them. I also like the way email is built in on to the customer's accounts.

When going to email inbox it is extremely slow.

Order status and sending customers emails. It is almost our all in one tool.