HubSpot Service Hub Reviews & Product Details

I like that you can see EVERYTHING! noone can hide! no information goes unnoticed. no stone is left unturned. perfect for managing a team and running an organization. it was implemented very easily for everyday use. has a vast amount of features and was easily integrated into our team.

a little clunky sometimes. maybe needs more optimization with google chrome.

Helping our customers reach out and receive organized prompt responses and tracking all details of their account

I've been an admin in different CRM software, and HubSpot is hands down my favorite. It's a breeze to pick up and super user-friendly. The knowledge base resource center is top-notch, and the support team is always quick to help out. What I love about HubSpot is its versatility. It covers Marketing, Sales, and Customer Success seamlessly. I use it every day, and honestly, I couldn't do my job without it. Without HubSpot, I'd be drowning in spreadsheets, sending emails manually all day. The workflows are a lifesaver, making admin work way less of a headache. Also really enjoy the pre-built integrations with other software. Super useful for when I run meetings to have them automatically log to HubSpot records.

There's not much I dislike. I wish that I could schedule automated emails & include a team member in the Cc field, but hopefully that will come soon.

It solves issues with collaboration. Our entire team has visibility into leads and customers (with the proper permissions enabled) and can collaborate with one another on them. It stores historical data, like conversations, meetings and emails, notes, etc, so we never have to worry about customer history being lost. It automates a ton of repetitive tasks, enables marketing, and helps us all stay organized and on track via pipelines, dashboards, reports, and tasks.

The ease of use is huge! I love how easy it is to provide great support to our customers through the inbox and knowledge center. Hubspot is a huge part of our business and teams across the board, but my team uses it daily!

Nothing really comes to mind. Everything is pretty self-explanatory and has the features we're looking for.

We need a way to provide hands-on email support to our customers and the inbox helps us accomplish this with ease as it ties all of the company information into one place letting us all see what's going at a high-level.

This product is extremely easy to use, and creating workflows to make your day-to-day easier makes a world of differenece.

I have yet to come across something that I dislike.

None at the moment. We are using it for Feedback from our customers.

It makes it easy to keep track of multiple lines of communication in one spot.This feature simplifies the task of managing numerous lines of communication by consolidating them in one place. Additionally, it helps in keeping track of all the communication in an organized manner.

It can sometimes be a little slow to refresh and is not always reliable in terms of when updates or changes take place because you are not notified ahead of time. Also, I can not stand the two-factor authentication. Sometimes, the refreshing process of the system can be slow, and updates or changes may not occur at the expected time, without prior notification. Additionally, the two-factor authentication is something I can't stand.

HubSpot Service Hub is allowing our customers to reach customer support quickly and with convenience.HubSpot's Service Hub provides our customers with a quick and convenient way to reach customer support.

I like that I can tie it to my Gmail account, it helps me be significantly more productive, and keep everything neatly organized. The template feature is my favorite!

Truly, not much. I would just like certain things to be more intuitive without having to dig around so much to figure out how they work. Other than that, really satisfied with the product. I live that I can integrate it with my gmail account , which helps me with writing emails significantly better. I use it every single day at work, and it's become my day to day work support. And now that I've started a new implementation process, it's helped me with the playbooks offered.

The use of templates has helped me so much with emails to all my clients.

I like most that it is organized and user friendly

I don't like how sometimes during chats, it can take 5-10 minutes to see a response from someone. I can see the thumbnail in the preview of the chat on the left hand side but not the actual response.

They are solving most issues that I bring to them. Especially chats not popping up in a fair amount of time. I can only see the preview on the left section but not in the actual chat.

We have been using it for ticket support and sequences a lot. It saves so much time and we can easily keep track of everything. We also use surveys and have been collecting information we didn't have before. We now have accurate reports of the overall customer support experience and know the areas we need to improve.

Contact selection and actualization have been a pain. We have over 40 contacts per company and different departments that work with each. Our main issue has been separating and updating these contacts per department so we can create different sequences. It often seems to be all of nothing when it comes to contacts.

We wanted to improve our overall customer experience, so with the conversational support and the way we can classify the tickets and create reports, we have been able to build words and focus on the areas of our customer service and our product that we need to change.

The HubSpot Service Hub allows all departments to have access to what is going on within the organization. Sales, Client Success, Service Delivery, and the Product team all have access to the customers in our database, as well as any project updates, integrations, and more. It allows us to more easily see how things are going on an operational level, as well as with a more granular view on an account level. The automation has made our workflows nearly seamless.

There are a few tweaks I would make in regard to fields that may or may not be editible. I have found sometimes I need to flip back and forth between a company record and a task to get all of the information I need, which can be frustrating. We are in the process of building out a variety of dashboards to help with specific views and data we'd like to see in one place, so this is very helpful.

We are a fully remote team, and so being able to keep everyone accountable as well as informed has been a game changer. The automations and workflows we have been able to build in HubSpot is the most advanced I have ever seen. We have been able to almostly completely move away from spreadsheets and manual data entry, so our information is more accurate and timely.

Ease of use and quick respopnse from support staff. Lots of training and materials to make it easy to use!

The cost breakdown and modular charges for each module in HubSpot

Customer Support and Sales Engagement

Makes it very easy for me to stay organized with my daily tasks. Very simple to navigate and the search feature makes everything quickly accessible. It has made it very easy for our support and sales teams to keep eachother up to date on both existing client accounts and new deals in the pipeline.

Not having the ablility to save multiple email signatures. For example, if i'm emailing a client from inside their company profile it will only populate my personal email signature even if i am sending the email from our support address. The only way to get the Support signature is to generate the email out of the conversation inbox. It would be nice if the signature was pulled into an email based on the "FROM" box in the email so when i select support it puts the support signature and when i select my personal inbox it puts my personal signature.

We are no longer duplicating efforts when dealing with a customer inquiry via a shared email inbox. We used to work out of Outlook so there was no way to know who was working which email request. Hubspot allows us to assign emails in the conversation inbox so we know exactly who is working on what. It also allows our staff to take days off without stressing about customer followup. As long as they leave notes on the conversation in the inbox someone will follow up on their behalf when they are away from the office. It has also streamlined the way we pass customers over to our sales team. We can now turn the logging of a simple phone call into a lead on the sales pipelines.

It’s a powerful all-in-one business solution with hubs and tickets to control about sales, marketing, and customer service

Some errors in e-mail survey control, but the support team always help

Everything I need in one place. Connects simultaneously with the other programs used, such as calling software, customer surveys, task to do and internal intercommunication, tracking functionalities, and others.

UX it is easy to use and the knowledge library provides awesome resources.

Lack of 1:1 customer support. Sometimes getting an answer or implementing something new takes longer than we'd like because scheduling time to meet with HubSpot CSM is not easy.

Helping us track the lifecycle of our clients.

We use tickets for our support team. It has been seamless. The set up was easy. The team learned it very well. We create many tickets per day and the entire team has mentioned how easily it was to integrate to their previous method.

The only downside is we didn't set up with Ring Central yet. We may do that to make the process even faster.

It was impossible to track conversations with our clients and support. Now, everything is all in one place and we can see who has called in and received help from support at a monents notice.

Easy to use and customize for our purposes

Some features like tagging aren't yet available

Centralized communication tracking. Making cross functional work much easier

It's very user friendly specially customization options are amazing. Simple yet effective. Customer support team team is very good and integration part is very easy

The ticket form submission email is sent as a marketing email that is bit odd it should be in service hub to avoid the situation where contact needs to be a marketing contact to send email with work flow

We were facing issues in customer support. We were looking for a platform for ticket management and customer portal.

What I like the best is the fact that it's so easy to view and go through tickets.

I don't really find any downsides... Just maybe when pasting inside an email; it always copies the original formatting but we usually want to keep the destination formatting.

We are able to reply promptly to our consumers' inquiries.

The practicality of it. I like how you can see what mails are unassigned and what needs your attention.

the layout can be confusing at times but it is a great platform

Nothing

Toda la información está centralizada, toda la información de los usuarios en un solo lugar, además puedo realizar llamadas, programar reuniones, etc. Todo en un mismo lugar

El responsive no me parece tan amigable y fácil de utilizar, la app puede tener más funciones que sean de utilidad para todos los que la utilizamos. No se me ocurre nada más.

Puedo tener un chat en vivo así como manejar varios pipelines de acuerdo a la ubicación geográfica de los usuarios, crear campañas, automatizar procesos, ver reportes, etc

It is super easy to use and easy to onboard new service team members.

I actually don't have any complaints about Service Hub! I love it!

HubSpot Service Hub allows us to set up an easy service portal for customers.