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HostPapa
Your Business's Reliable Web Host
4.2
(143)
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HostPapa Reviews & Product Details

HostPapa Overview
What is HostPapa?

HostPapa is a one-stop shop for businesses that want to bring their business online with an online store builder. The platform is affordable which makes it very popular among smaller businesses. HostPapa servers are notably fast and reliable, with data centers located in very strategic locations. As expected, the entire platform is user-friendly with access to 24/7 support.

Company HostPapa Inc.
Year founded 2006
Company size 51-200 employees
Headquarters Burlington, Ontario, Canada
Social Media
HostPapa Categories on Findstack
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What HostPapa is best for?
How does HostPapa compare to dhosting?
What are the pros and cons of HostPapa?
HostPapa Product Details
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
HostPapa Pros and Cons
Pros
  • Servers are fast and reliable
  • Data centers are located in strategic locations
  • Excellent customer service support
  • User-friendly, especially for new users
Cons
  • Doesn’t offer a speed enhancing software
  • Doesn’t offer free automatic backups
  • Confusing and unreliable checkout process
HostPapa Features
Backup and Restore
Bandwidth Allocation
CDN Integration
CMS Integration
Caching Options
Control Panel Integration
Cron Job Scheduling
Custom Error Pages
Customer Support
DNS Management
Data Center Locations
Database Support
Developer Tools
Domain Registration
E-commerce Capabilities
Email Hosting
FTP Access
Multi-domain Hosting
Resource Monitoring
SSH Access
SSL Certificates
Scalability Options
Security Features
Server Configuration Options
Site Migration Assistance
Staging Environment
Storage Space
Subdomain Management
Uptime Guarantee
Website Builder
HostPapa Media
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HostPapa Screenshots
HostPapa Integrations
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 02, 2024
HostPapa Logo
143 HostPapa Reviews
4.2 out of 5
Small Business (50 or fewer emp.)
Nov 05, 2021
 Source
Overall Rating:
4.0
Rohan . avatar
Rohan .
Sustainability Data Extraction And Analysis
Share
"One of the Best Hosting for Medium & Small Business"
What do you like best about HostPapa?

One of the best thing i like HostPapa 24/7 support because, in the early days of hosting my first website, they helped me a lot. HostPapa Hosting Plans are very affordable for new and existing small business Owners & Users. Hosting the PapaCare+ feature is a different matter because one of the experts will personally come for help. Hostpapa VPS Hosting Plans is too high in the comparison of features they provide.

What do you dislike about HostPapa?

This is the worst thing about Hostpapa is that they didn't provide an SSL certificate that's why I have paid $14.95 extra for that, another thing they charge extra money for "Protection Power Website Security" & "Automated Website Backup" in their "WP Business" & "WP Starter" Plans

What problems is HostPapa solving and how is that benefiting you?

In the early days, I used Hostpapa "WordPress Hosting," but the high amount of Live Traffic websites Goes down much time. I shifted my Website to Hostpapa "VPS Hosting," after that, everything was usually working even I got much better Speed than "WordPress Hosting."

Enterprise (> 1000 emp.)
Jul 29, 2019
 Source
Overall Rating:
4.0
LO
Lucas O.
Program Developer
Share
"Grande confiabilidade, estabilidade de negócios a longo prazo"
What do you like best about HostPapa?

Grande suporte ao cliente que é fácil de alcançar e explicar coisas ou consertar as coisas para você Acabei de receber suporte técnico fantástico da Lunarpages É bom na maioria das vezes. Eu não sou um técnico ou um geek, o pessoal da lunarpages é muito útil sempre que eu tenho uma pergunta.

What do you dislike about HostPapa?

Não consigo pensar em nada, estou muito feliz com eles. Nada que tenhamos encontrado até agora - o conjunto de ferramentas é robusto, as comunicações são apropriadas e não muito frequentes, etc. Quando as coisas dão errado, demora uma eternidade para consertá-las e elas não parecem se importar.

What problems is HostPapa solving and how is that benefiting you?

Problemas Gerenciando meu web hosting e eles fazem um bom trabalho. Eu uso páginas posteriores para hospedagem na web e e-mail e eu realmente aprecio ter tudo em um só lugar. Praticamente agora questões

Small Business (50 or fewer emp.)
May 24, 2018
 Source
Overall Rating:
4.0
RF
Roger F.
Ceo
Share
"Lunarpages support and sales are very solid"
What do you like best about HostPapa?

Like I keep saying - I get totally frustrated at situations - Lunarpages sales and tech people seem to understand - and are always helpful! Great Job!

What do you dislike about HostPapa?

I absolutely despise the forced password reset at cpanel - Hate that with a passion...

What problems is HostPapa solving and how is that benefiting you?

Easy to work with - the services are fairly priced and service is usually fast

Small Business (50 or fewer emp.)
May 19, 2018
 Source
Overall Rating:
4.0
HF
Holly F.
Founder
Share
"It just works!"
What do you like best about HostPapa?

I am always able to reach technical help when needed

What do you dislike about HostPapa?

I can not think of anything in particular I dislike

What problems is HostPapa solving and how is that benefiting you?

Running a very simple, small website without complications.

Small Business (50 or fewer emp.)
May 10, 2018
 Source
Overall Rating:
4.0
SW
Steve W.
Founder
Share
"A great host for a small business"
What do you like best about HostPapa?

The support staff is readily available and very helpful.

What do you dislike about HostPapa?

The site could be made easier for tech neophytes.

What problems is HostPapa solving and how is that benefiting you?

Email spam problems and filtering solutions.

Small Business (50 or fewer emp.)
May 09, 2018
 Source
Overall Rating:
4.0
MS
Maria S.
Founder
Share
"Very good for the price"
What do you like best about HostPapa?

It's a very affordable solution for maintaining a blog, a storefront and pages of information. I use wordpress and designed my own blog/website. It's easy to create blog posts and content. Up time is very good. Support is pretty responsive.

What do you dislike about HostPapa?

I don't have a dedicated server so there are times when the site times out when visiting. Up time is very high/great, but if I get a heavy traffic day, I worry people won't get through on the first try. It's been more noticeable the last year, but I'm on the lowest paying tier. Sometimes I can't find the support ticket when I have submitted one (they have a forum and you can put updates to the ticket on there--if you can find the ticket.)

What problems is HostPapa solving and how is that benefiting you?

I need to reach my audience and also list products for sale. I use the blog to keep people engaged and coming back. The benefits are that I can create all kinds of content, marketing opportunities and also be an affiliate (referral) for other companies.

Small Business (50 or fewer emp.)
May 09, 2018
 Source
Overall Rating:
4.0
CM
Christopher M.
Founder
Share
"Dependable Web Hosting at an Affordable Price"
What do you like best about HostPapa?

They offer an affordable service that is affordable. We have been with Lunarpages for over five years now and our site has had a minimal amount of problems. When there have been problems the customer service has always been very helpful in getting them resolved in an expedient manner.

What do you dislike about HostPapa?

The only thing that has been a slight issues with them is the hours or operation for their customer service. We are in Eastern Time Zone while they are located in the West. When I do need to speak with customer service I have to wait until 10 AM our time in order to call.

What problems is HostPapa solving and how is that benefiting you?

We have a pretty basic website for our business. They help us in getting our name out to the world when people are looking for camping or lodging in our area.

Small Business (50 or fewer emp.)
Mar 31, 2016
 Source
Overall Rating:
4.0
SS
Sazzad Hossain S.
Chief Operating Officer (C.O.O.)
Share
"Better hosting company for Service uptime"
What do you like best about HostPapa?

HostPapa's service up-time is very much good. Although, less down time of the website as we been using the hosting for our clients. Pricing are good and customer support are also quite good. Provides money back guaranty. Support latest cPanel. One click installer with e-commerce supports. Knowledgebase, Video Tutorials etc available. Websites are quite faster then other hosting providers. Although, WordPress pages also load faster. Included Solid State Drives (SSD) for Accelerated Performance.

What do you dislike about HostPapa?

Bandwidth says Unlimited but it is limited to 200 GB per month for accounts. Customer supports needed time to solve the issues. Technical supports are not quite instant, it needs time to solve the issues.

What problems is HostPapa solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
May 15, 2018
 Source
Overall Rating:
1.5
JS
J. S.
Founder
Share
"Service OK - Bad ending"
What do you like best about HostPapa?

The site was fairly static but seemed to always be available.

What do you dislike about HostPapa?

It took me a couple years to cancel the service. I wasn't able to successfully stop the service until the credit card they had on file expired and Lunarpages cancelled me.

What problems is HostPapa solving and how is that benefiting you?

It provided an internet presence for our small company.

Small Business (50 or fewer emp.)
Feb 16, 2022
 Source
Overall Rating:
1.0
Katrina B. avatar
Katrina B.
Training And Workshop Facilitator
Share
"Lunarpages webhosting and support has gone down considerably and I would not recommend them."
What do you like best about HostPapa?

They had a decent Control Panel, but that's it.

What do you dislike about HostPapa?

The lack of service, lack of support, and even to the point that their support personnel try to tell you the issue you're having is with YOU, not them. The issue was definitely with Lunarpages and their servers, but they refused to investigate, until I finally decided to move my websites to a new host. Then they all of a sudden discovered the problem, and admitted it was their issue, not mine or anything I had done.

What problems is HostPapa solving and how is that benefiting you?

None - they're terrible. I spent MONTHS working on an issue, to no avail, and was told repeatedly by their support department that I was the problem, when I wasn't; very upsetting.

Small Business (50 or fewer emp.)
Feb 20, 2019
 Source
Overall Rating:
1.0
Chris H. avatar
Chris H.
Managing Director
Share
"Great Support but business threatening issues remain"
What do you like best about HostPapa?

The support staff (like James Carr) who are helpful and dedicated to solving the problem immediately.

What do you dislike about HostPapa?

OMG my email form keeps on quitting for NO REASON AT ALL. This is the LIFEBLOOD of our business and suddenly our simple email form completely quits sending us leads with NO WARNING. Our business will FAIL if this happens and this is the second time it has happened within a month. Completely and totally unacceptable.

What problems is HostPapa solving and how is that benefiting you?

Your company is creating the greatest threat and problems to our business and not helping by allowing the problem to re-occur.

Small Business (50 or fewer emp.)
Dec 11, 2018
 Source
Overall Rating:
1.0
CC
Cristian C.
President
Share
"They made changes to my website, busted it, 24 hours later it has not been restored"
What do you like best about HostPapa?

There is very little to like. After they changed or updated server, website started going down 3-4 times a day. They blamed this on "excessive CPU". After 5 years of this exact website without "excessive CPU".

What do you dislike about HostPapa?

They talked me into purchasing Managed Hosting for $40 a month. I did. Now the site is down. 24 hours ago and on 3 phone calls I asked that the site be restored. I am still waiting, site is still non-functional.

What problems is HostPapa solving and how is that benefiting you?

I am trying to have a simple website hosted. That is all. But LunarPages does not seem capable of hosting reliably.

Small Business (50 or fewer emp.)
May 09, 2018
 Source
Overall Rating:
1.0
PC
Paul C.
Founder
Share
"It used to be great but I'm now looking for an alternative"
What do you like best about HostPapa?

It still offers a good price and disk and bandwidth capacities.

What do you dislike about HostPapa?

Over the year or so, without my changing my sites, Lunarpages has started throttling my sites so they often go offline for several minutes at a time. Pingdom reports 20 outages for a total of 20 minutes for my personal website over the last 30 days.

What problems is HostPapa solving and how is that benefiting you?

It used to be great for me to host three or four different websites, none of which have a lot of traffic.

Small Business (50 or fewer emp.)
Jul 31, 2017
 Source
Overall Rating:
1.0
CF
Cory F.
Owner, Software Engineer
Share
"Lunar Nightmare"
What do you like best about HostPapa?

Cheap solution, however you can find equal or cheaper solutions elsewhere.

What do you dislike about HostPapa?

Everything. I've been using them for over 10 years and: 1) Terrible service 2) The move you around to new servers and downgrade you without reducing price 3) Super slow servers 4) Highly unprofessional. I get threatening emails (we will shut you down) because my WordPress site went over 2% CPU. Yes, 2%. I checked that timeframe and that was 3 concurrent users according to GA. 5) They store your account password in a reversible encryption, not an irreversible hash.

What problems is HostPapa solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Oct 01, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very positive inner action with customer service folks"
What do you like best about HostPapa?

Both online customer service folks were very patient and effective to solve my problem

What do you dislike about HostPapa?

Nothing that occurred with the interaction

What problems is HostPapa solving and how is that benefiting you?

email wouldn't work on my new laptop and then after fixing that mail didn't work on my desk top. Through using host connect both customer shrive reps were able to fix my problem.

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