Helpdesk background blur
Helpdesk Logo
Helpdesk
4.6
(30)
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.

Helpdesk Pricing Overview

Helpdesk Pricing Plans
Helpdesk has not provided pricing information for this product. This is common practice for software sellers and service providers. Contact Helpdesk to obtain current pricing.
Pricing information for Helpdesk is supplied by the software vendor or retrieved from publicly accessible pricing materials.

Helpdesk Pricing Reviews

Mid Market (51-1000 emp.)
May 03, 2023
 Source
Overall Rating:
3.5
AK
Anupama K.
Founder
Share
"Quick helpful insights!"
What do you like best about Helpdesk?

What I like the most about Helpdesk is its interface. Its very interactive and engaging. User interface and experience also seems quite decent with the necessary features.

What do you dislike about Helpdesk?

I think what I like least about Helpdesk is its pricing and possibly its customer support at times. There have been times where the response time and SLA have not been complte met, but this is not very frequent.

What problems is Helpdesk solving and how is that benefiting you?

Helpdesk used to help me solve business problems like priorization, work allocation, ticket tracking, and SLA trackng. It gave some basic reports which were useful to share with business heads too.

Mid Market (51-1000 emp.)
Aug 13, 2019
 Source
Overall Rating:
3.5
GL
Guillermo L.
Ingeniero De Soporte Técnico
Share
"A solid, fast and expensive helpdesk service"
What do you like best about Helpdesk?

What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely everything is kept in one place. I can also say that the user experience impressed me, because the page is incredibly fast to load all its features. In addition, you can configure the application so that all tickets arrive first to your email to notify you.

What do you dislike about Helpdesk?

HelpDesk has a high cost per agent, you can only save if you purchase annual plans, since when you select monthly plans they increase considerably.

What problems is Helpdesk solving and how is that benefiting you?

In the organization where I work it was necessary to implement a platform that would allow us access and visibility to meet customer requirements. HelpDesk has helped us automate common responses and that we focus on really urgent tickets to improve our efficiency.

Small Business (50 or fewer emp.)
Aug 06, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"We switched from Zendesk ... and haven't looked back"
What do you like best about Helpdesk?

We can now manage support messages from our customers in one shared email box. And the canned responses (template messages) is a real time saver.

What do you dislike about Helpdesk?

Nothing really. And they even helped us migrating our Zendesk tickets to HelpDesk.

What problems is Helpdesk solving and how is that benefiting you?

It is so much easier to use than Zendesk, and we get reporting tools, tags, guest users (viewers) included at a much better price.

Small Business (50 or fewer emp.)
Jul 26, 2020
 Source
Overall Rating:
5.0
RM
Rafał M.
Ceo
Share
"A solid helpdesk tool"
What do you like best about Helpdesk?

Simple yet very powerful helpdesk tool which helps to manage all the customers' requests in one place. It's very easy to integrate it with Gmail, Yahoo! Mail, Outlook and Office 365. It was very easy to set it with Gmail. It integrates with different tools using Zapier integration.

What do you dislike about Helpdesk?

I don't see any downsides. Everything works as it should.

What problems is Helpdesk solving and how is that benefiting you?

It helped me put all the customers' requests into a single place. Getting emails from customers and managing them in via email was a pain. Some emails were forgotten or not answered. Thanks to HelpDesk I can set the priorities and never lose any customer feedback.