Grasshopper Reviews & Product Details

Grasshopper was functional via smartphone app and web browser.

The Grasshopper platform was slow, visually outdated, and the smartphone app had multiple glitches while in use - it was often easier to close the app and start over when attempting to make a second or third call in a row.

Grasshopper had good security through the VOIP need to hide your personal number.

Unified phone system. We are a mobile service company and it allows us to have the technicians keep using their own phones and customize our on call schedule. The call blasting is great to make sure no call gets missed.

Poor call quality. Often it takes several attempts to make an outgoing call. The voice mails do not stay on the system for more than 30 days. The name of the caller is visible on the windows app, but it does not get recorded in the call log. While the messaging system could handle pictures it seemed to be limited to that and no other file types. The worst part, in my opinion, is that when porting our numbers away from grasshopper we would be losing access to our SMS/MMS records, with the only way to retrieve them is by taking screen shots. With thousands of messages from the past few years, it is not a feasible task, so we will either lose access to our records or continue to pay a hostage fee. Some of their support staff were somewhat sympathetic to our issue, but there was nothing they could do.

A couple of years ago I was traveling and didn't have a roaming package and I missed some calls and texts because of it. Grasshopper was a good solution, for next time I traveled, I could keep up with my texts, phone calls, voicemails.

We used this service for almost 5 years without issue. It was reliable 99%.

After almost 5 years, they lost ownership of our business phone number. We are now on week 2 of this issue and we don't have any solutions from them while people who call may think we are out of business. The customer service has been odd - we only speak to "level one" techs who dont know what is going on with the other levels. We told them when we called that our number appears to have been hijacked. They came up with another reason it wasnt working. Then a week later stated that the number was out of their possession.

We realized that we need to move to another service. Their customer service doesn't seem to understand the urgency of this being out business line and what it means for our company.

I liked the idea of Grasshopper - a low-cost phone system where I could get up and running right away.

The service and execution were poor. I signed up for a trial, configured everything and then went to upgrade to paid. I could not upgrade to paid. It continued to error out. I contacted support (phone and email) and was told that my trial was broken and that I needed to create a new account. When I called, the phone service was horrible and kept breaking up. I have used Vonage business for years from this same location and never had quality issues like this. I could not create a new account using my same email. I asked that they delete the account so I could create a new account. They told me they could not delete it and that I needed to call billing/account retention to delete it. If I did that, I couldn't just move over the number. I reached out to support again, sure that this craziness was a mistake. Nope. This is how they treat you. It went from being a solution to meet my needs to being about them and their sales numbers. I had been planning to sign up for an annual plan. I am so thankful this happened - after experiencing their support I have decided it it worth the additional cost and signed up with RingCentral instead.

I was solving the need to have an external non-profit phone number with two users.

The overall ability to transfer calls (if it worked) would have been a nice feature to utilize in our office.

Super obnoxious alert tones interrupt phone calls already in progress and damage sensitive hearing. I have never had a clear call through Grasshopper. I have tried to uninstall, adjust settings...etc. with zero success. Used up a lot of my mobile battery.

Purportedly, the Grasshopper app should be allowing us to transfer calls seamlessly from our main office to any extension, however, this has never worked for me, even with adequate tech support.

Their startup rates don't appear to be bad. Options also appeared to be what I was looking for in a temporary phone system until the startup company would be in operation. If you don't like it under the 30 days, they will cancel the account. That was the only thing support did quickly, in less than three hours.

Unresponsive support. Contacted them first as phone calls did not show company name, only town which made the calls look like they were coming from a telemarketer. First contact with support asked about this problem. The response was we need your PIN number. Nothing about the problem in question, just we need your PIN number. I provided the pin number, and the response a day or two later was positive, and I provided the company name we wanted to have. No response, no correction. I followed up again, and again, two weeks later no response, no correction. If I can't get support to respond or address a problem, I don't want to entrust them with my phone service.

Needs a centralized local and 800 number for a startup. Utilizing cell & various home/office numbers to contact associates does not work.