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CometChat Logo
CometChat
Connecting Conversations Seamlessly
4.7
(83)
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CometChat Reviews & Product Details

CometChat Overview
What is CometChat?

CometChat helps you quickly add in-app messaging and voice & video calling to mobile apps and websites. Our SDKs, UI Kits, & widgets help developers of any skill set launch secure, feature-rich chat.

Company CometChat, Inc.
Year founded 2009
Company size 11-50 employees
Headquarters Denver, CO, United States
Social Media
CometChat Categories on Findstack
Ask Questions about CometChat
What CometChat is best for?
How does CometChat compare to ChatBot?
What are the pros and cons of CometChat?
CometChat Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
CometChat Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
CometChat Media
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CometChat Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 06, 2024
CometChat Logo
83 CometChat Reviews
4.7 out of 5
Small Business (50 or fewer emp.)
Oct 13, 2018
 Source
Overall Rating:
4.5
AB
Aralyn B.
Founder
Share
"Quick integration"
What do you like best about CometChat?

Very Quick integration process, didn't take more than a couple of hours

What do you dislike about CometChat?

Support timings could definitely be better

What problems is CometChat solving and how is that benefiting you?

After a lot of market research, we landed on Cometchat and it's been every worth of the penny yet :) Love love love role based access. Had it not been for cometchat to give this features, we would have to hire another developer which needles to say would have been time consuming and expensive

Small Business (50 or fewer emp.)
Oct 13, 2018
 Source
Overall Rating:
4.5
AA
Alice A.
Founder
Share
"Really Flexible Features"
What do you like best about CometChat?

I love the flexibility I get from the available features

What do you dislike about CometChat?

Our journey this far has been really positive

What problems is CometChat solving and how is that benefiting you?

Integration was quick and seamless. My users are giving a positive response for chat till now.

Small Business (50 or fewer emp.)
Jun 18, 2018
 Source
Overall Rating:
4.5
LJ
Lisa J.
Founder
Share
"Large number of features"
What do you like best about CometChat?

So many very functional features, almost a feature for very possible application.

What do you dislike about CometChat?

My team located in the US, has a challenge with regards smaller support hours in North America

What problems is CometChat solving and how is that benefiting you?

We use it for our Community website and CometChat has been amazing, It has a ton of features that our users love. The communication and collaboration features are perfect for our website. We love and recommend CometChat to everyone looking for a chat solution.

Small Business (50 or fewer emp.)
Jun 18, 2018
 Source
Overall Rating:
4.5
AH
Andula H.
Founder
Share
"The staff here are so helpful"
What do you like best about CometChat?

The amazing Pre Sales and After Sales Assistance

What do you dislike about CometChat?

The Cometchat team has been amazing to us.

What problems is CometChat solving and how is that benefiting you?

We use CometChat in our inhouse Business Collaboration App. It lets all our employees stay connected on a secure platform. It has all the features we need and has made communication easy. We would recommend it to everyone

Small Business (50 or fewer emp.)
Jun 11, 2018
 Source
Overall Rating:
4.5
CV
Camilia V.
Founder
Share
"Best support"
What do you like best about CometChat?

The features and Support team are brilliant

What do you dislike about CometChat?

We have no problems. Our experience has been amazing.

What problems is CometChat solving and how is that benefiting you?

We own a digital school and we were looking for a chat solution very specific to our needs. We came across CometChat after looking through some other solutions and we have been using CometChat since then. It's the perfect solution and we love it.

Small Business (50 or fewer emp.)
May 30, 2018
 Source
Overall Rating:
4.5
DF
Dorrance F.
Founder
Share
"Good solution"
What do you like best about CometChat?

Large Amount of Features and Excellent Support

What do you dislike about CometChat?

It has been a rather positive experience for us

What problems is CometChat solving and how is that benefiting you?

We own a gaming community website where people can connect and discuss about games they like, strategies news and more. CometChat was our choice when we wanted to add Chat to our website. It was the perfect choice, CometChat connects our users and it's perfect for our Community. We would definitely recommend CometChat.

Mid Market (51-1000 emp.)
May 13, 2018
 Source
Overall Rating:
4.5
SO
Shakila O.
Founder
Share
"Countless features"
What do you like best about CometChat?

Communication and Monetization features.

What do you dislike about CometChat?

Nothing really. The app for he most part seems very effective

What problems is CometChat solving and how is that benefiting you?

We own a gaming community website where users can get together and discuss strategies, plan events and talk about different topics they like. CometChat was easy to Integrate and our users love it. The monetization features have allowed us to generate more revenue from our website. CometChat has been an amazing addition to our website we recommend it anyone looking for a chat solution.

Small Business (50 or fewer emp.)
May 12, 2018
 Source
Overall Rating:
4.5
AI
Abubakar I.
Founder
Share
"Very helpful Customer Support"
What do you like best about CometChat?

The additional features and Customer Support on the last update

What do you dislike about CometChat?

There isn't really anything I dislike for now. We had a glitch a few months ago but a call to CS and we were up and running in no time

What problems is CometChat solving and how is that benefiting you?

We are a small community of house owners and decided we need an app to connect all of the homeowners together. We had a website already so we just added CometChat to it and also opted for the Mobile Apps. CometChat has allowed us to create groups and converse better, The Video&Voice Conference also helps us have virtual meeting. The support has been really helpful to. We would recommend CometChat to everyone looking for a Chat Solution.

Small Business (50 or fewer emp.)
May 09, 2018
 Source
Overall Rating:
4.5
VG
Victoria G.
It Business Consultant
Share
"Flexibility"
What do you like best about CometChat?

It comes with better Features and more customizable

What do you dislike about CometChat?

Its been quite awesome till day. Let's hope it stays that way though :)

What problems is CometChat solving and how is that benefiting you?

We decided to create a website where our large family and all its distance members could know more about our ancestors and we later added CometChat so that all of us could communicate. It has helped us connect with long cousins and also plan family get togethers. It has been a great addition to our website. It was easy to customize and match our websites theme. We love CometChat and would recommend it everyone looking for a chat integration.

Small Business (50 or fewer emp.)
Apr 24, 2023
 Source
Overall Rating:
4.0
AR
Ayush R.
Software Development Engineer
Share
"Easy to integrate with wide variety of features"
What do you like best about CometChat?

Video file thumbnails and URL favicons are auto-generated by their system. Definitely a plus point.

What do you dislike about CometChat?

Flutter SDK, being new, is a little unpolished. Constantly have to keep an eye out for changelogs.

What problems is CometChat solving and how is that benefiting you?

Our entire chat system was built on CometChat, removing the hassle of setting things up from scratch, which enabled us to focus more on developing other in-house features

Small Business (50 or fewer emp.)
Oct 13, 2022
 Source
Overall Rating:
4.0
TK
Teja K.
Chief Product Officer
Share
"Flexible to Integrate and Very good customer support team"
What do you like best about CometChat?

Customer support is very very good, they respond immediately to any of the queries, tech support, or concerns we have. Their SDKs and APIs are straightforward to integrate and very flexible.

What do you dislike about CometChat?

Their SDKs should be improved to support all the functionalities similar to API. Specific data is not available in SDK which is in API. A few UI functionalities are also missing in SDK like reacting to a message. The current reporting functionality is adequate but needs to improve on the ability to generate reports with more details.

What problems is CometChat solving and how is that benefiting you?

Cometchat is really helpful in enabling chat functionalities in websites or mobile apps instead of building chat functionality from scratch. It helped to launch our product quickly to the market.

Mid Market (51-1000 emp.)
Sep 27, 2020
 Source
Overall Rating:
4.0
CC
Crianderson C.
Founder
Share
"Its interface is quite simple and practical"
What do you like best about CometChat?

Its interface is quite simple and practical, which makes it very easy for me to use it without having to resort to various submenus to be able to use all its functions, the fact that it can send images, videos and notes of Voice is very useful for me to respond in a much more dynamic and individualized way to my patients, which is also an excellent way to keep a more orderly control of my private practice appointments, as well as allowing me to make video calls with my patients to a very good quality, allowing me to track my successive consultations in this way, in terms of performance I can say that both in its web version and in its application for phones it is quite stable and does not present any flaws, so my experience as a user was quite positive in this regard.

What do you dislike about CometChat?

It may be somewhat expensive compared to other similar options, however you pay for what you have in operation, the only thing that for me was a resounding NOT is their customer service, they take forever to give answers to the doubts that arise, which in my opinion should not last that long.

What problems is CometChat solving and how is that benefiting you?

It has been very useful for me to migrate and carry out the consultations of my patients in this way, since in the clinic where I work several of my colleagues already used this application for the management of their patients and had been recommending it to me However, I was somewhat reluctant to migrate to this application until I decided to give it a try and I must say that I am quite pleased, since everything works perfectly for me, it adapts perfectly to me and my patients, it is quite practical and useful .

Small Business (50 or fewer emp.)
May 30, 2018
 Source
Overall Rating:
4.0
JW
Jack W.
Founder
Share
"Integration is seamless"
What do you like best about CometChat?

It's so easy to Integrate with other platforms

What do you dislike about CometChat?

It's been a positive experience for us for the rime being

What problems is CometChat solving and how is that benefiting you?

We are developers and always look for a softwares that are easy to build with and easy to integrate. CometChat is the perfect Chat Solution and our clients love it and we love it too, It's easy to build, with has more features than any other solution in the market and has over 90+ Integrations. CometChat is the perfect Chat Integration for us. We love it and recommend it.

Small Business (50 or fewer emp.)
Oct 04, 2020
 Source
Overall Rating:
3.5
IL
Iñangi L.
Founder
Share
"It has allowed me to install an online chat on my websites"
What do you like best about CometChat?

It has allowed me to install an online chat on my websites to achieve better communication with the users of my websites, in addition, the installation process is quite easy, fast and simple to perform only enough to perform a few initial configurations and it is ready to use without any problems, in addition, this chat not only works perfectly for text conversations, but also has the particularity that it allows me to establish communications via video calls or teleconferences with a very Good resolution

What do you dislike about CometChat?

It is somewhat expensive for startups, and their customer service is quite slow to respond to my requests (however simple they may be).

What problems is CometChat solving and how is that benefiting you?

It has served me to add new functionalities to my websites, so that they can communicate through the same digital platform, without having to redirect to email or to send me messages through a contact form and then I contact them with the answer, now, thanks to the integration I can answer everything immediately through the same web page ...

Small Business (50 or fewer emp.)
Jan 28, 2016
 Source
Overall Rating:
1.0
GF
Gabi F.
Ceo
Share
"Worst Customer Support"
What do you like best about CometChat?

Has lots of features compared to some of the competitor .

What do you dislike about CometChat?

The lack of real support and the fact that it actually doesn't work as advertised , their integration with some of the scripts they say it works with just breaks a lots of the site functionality. On our site it breaks some of the SE functions (forums post), i just keep going around in circles with them it's like they don't want to help or even worse have no idea . Asked if they tested their integration with forum , never got an answer to that , they didn't even bothered to check on their own demo site .

What problems is CometChat solving and how is that benefiting you?

Nothing

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