Tidio vs Freshchat

Take a look at how Tidio and Freshchat stack up against each other across pricing, features, and support using feedback from real users like yourself. Tidio scores 4.7 out of 5 from 1413 reviews, while Freshchat has been rated 4.5 out of 5 from 306 reviews.
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Tidio Logo

Tidio

4.7
(1,413)
Freshchat Logo

Freshchat

4.5
(306)
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At a Glance
Tidio Logo
Tidio
Starting at:
$19.00/month
Freshchat Logo
Freshchat
Starting at:
$15.00/month
Overview
Tidio Logo
Tidio
Tidio Chat is a cloud-based live chat platform that can be quickly integrated into your website. The platform features a customizable interface that lets companies make the live chat interface aligns with existing branding efforts. It also supports over 140 languages and ensures better engagement... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Tidio
View 5 images
Tidio Screenshots
Freshchat Logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
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Pricing
Tidio Logo
Tidio
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Communicator
$19.00
/ month
Chatbot
$39.00
/ month
Tidio+
$289.00
/ month
See all pricing
Freshchat Logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Reviewer's Segments
Tidio Logo
Tidio
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Freshchat Logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Deployment
Tidio Logo
Tidio
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshchat Logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Tidio Logo
Tidio
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshchat Logo
Freshchat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Tidio Logo
Tidio
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshchat Logo
Freshchat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Tidio Logo
Tidio
Total integrations: 11
  • Agile CRM
  • Calendly
  • Duda
  • Freshdesk
  • Freshsales
  • Google Analytics 360 Formerly Google Analytics Premium
  • Helpdesk
  • HubSpot CRM
  • Intuit Mailchimp
  • Nimble
  • Pinecone
  • Shopify
  • Site123
  • TeamViewer
  • Testimonial
  • Wix
  • WooCommerce
  • Zoho CRM
  • Zowie
Freshchat Logo
Freshchat
Total integrations: 9
  • Agile CRM
  • Calendly
  • Duda
  • Freshdesk
  • Freshsales
  • Google Analytics 360 Formerly Google Analytics Premium
  • Helpdesk
  • HubSpot CRM
  • Intuit Mailchimp
  • Nimble
  • Pinecone
  • Shopify
  • Site123
  • TeamViewer
  • Testimonial
  • Wix
  • WooCommerce
  • Zoho CRM
  • Zowie
Top Alternatives
Tidio Logo
Tidio
See all alternatives
Freshchat Logo
Freshchat
See all alternatives
Company Details
Tidio Logo
Tidio
  • By Tidio LLC
  • Located in San Francisco
  • Founded in 2013
Freshchat Logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010