Supportbench vs Zendesk Support Suite
Take a look at how Supportbench and Zendesk Support Suite stack up against each other across pricing, features, and support using feedback from real users like yourself. Supportbench scores 4.9 out of 5 from 80 reviews, while Zendesk Support Suite has been rated 4.3 out of 5 from 5770 reviews.
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At a Glance
Overview
SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalize... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Reviewer's Segments
Small Business
65.0%
Mid Market
26.25%
Enterprise
8.75%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
16
- Aircall
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bitbucket
- Box
- Calendly
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- Harvest
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Jira
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- OneDrive
- Pipedrive
- RescueTime
- Salesforce Sales Cloud
- Shopify
- Slack
- Smartsheet
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer
- Time Doctor
- Toggl
- Trello
- Twilio
- Wrike
- Xero
- Zapier
- Zendesk
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Total integrations:
57
- Aircall
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bitbucket
- Box
- Calendly
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- Harvest
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Jira
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- OneDrive
- Pipedrive
- RescueTime
- Salesforce Sales Cloud
- Shopify
- Slack
- Smartsheet
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer
- Time Doctor
- Toggl
- Trello
- Twilio
- Wrike
- Xero
- Zapier
- Zendesk
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Supportbench Services Inc.
- Located in Vancouver, BC, Canada
- Founded in 2015
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
