Supportbench vs Zoho Desk
Take a look at how Supportbench and Zoho Desk stack up against each other across pricing, features, and support using feedback from real users like yourself. Supportbench scores 4.9 out of 5 from 80 reviews, while Zoho Desk has been rated 4.4 out of 5 from 5205 reviews.
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At a Glance
Overview
SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalize... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Small Business
65.0%
Mid Market
26.25%
Enterprise
8.75%
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
16
- Adobe Connect
- Asana
- Bigin by Zoho CRM
- Clearbit
- Freshdesk
- GoTo Connect
- Google Calendar
- Google Workspace
- Grammarly
- Helpdesk
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- Microsoft Teams
- Pinecone
- Ring Central
- Salesforce Sales Cloud
- Slack
- Stripe
- SurveyMonkey
- TeamViewer
- Trello
- Twilio
- Zapier
- Zendesk
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Total integrations:
27
- Adobe Connect
- Asana
- Bigin by Zoho CRM
- Clearbit
- Freshdesk
- GoTo Connect
- Google Calendar
- Google Workspace
- Grammarly
- Helpdesk
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- Microsoft Teams
- Pinecone
- Ring Central
- Salesforce Sales Cloud
- Slack
- Stripe
- SurveyMonkey
- TeamViewer
- Trello
- Twilio
- Zapier
- Zendesk
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Supportbench Services Inc.
- Located in Vancouver, BC, Canada
- Founded in 2015
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
