Helpdesk vs HubSpot Service Hub
Take a look at how Helpdesk and HubSpot Service Hub stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpdesk scores 4.6 out of 5 from 30 reviews, while HubSpot Service Hub has been rated 4.4 out of 5 from 2172 reviews.
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5.0
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At a Glance
Overview
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Reviewer's Segments
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
58
- AWeber
- Agile CRM
- Airtable
- Authorize.Net
- Bill.com
- Birdeye
- Canva
- Capsule CRM
- Chargify
- ClickUp
- Crazy Egg
- Delighted
- Doodle
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshservice
- Front
- Gmail
- Google Forms
- Google Sheets
- Google Workspace
- Gorgias
- Heap
- HelloSign
- Helpdesk
- Hotjar
- HubSpot Email Hosting
- HubSpot Marketing Hub
- HubSpot Service Hub
- Inspectlet
- Instapage
- Intuit Mailchimp
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Power Automate
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Recurly
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Smartlook
- Streak
- SysAid
- Trello
- Trustpilot
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wufoo
- Zapier
- Zoho Desk
Total integrations:
10
- AWeber
- Agile CRM
- Airtable
- Authorize.Net
- Bill.com
- Birdeye
- Canva
- Capsule CRM
- Chargify
- ClickUp
- Crazy Egg
- Delighted
- Doodle
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshservice
- Front
- Gmail
- Google Forms
- Google Sheets
- Google Workspace
- Gorgias
- Heap
- HelloSign
- Helpdesk
- Hotjar
- HubSpot Email Hosting
- HubSpot Marketing Hub
- HubSpot Service Hub
- Inspectlet
- Instapage
- Intuit Mailchimp
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Power Automate
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Recurly
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Smartlook
- Streak
- SysAid
- Trello
- Trustpilot
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wufoo
- Zapier
- Zoho Desk
Top Alternatives
Categories
Common categories include: Help Desk Software.
