Freshdesk vs Zendesk Support Suite
Take a look at how Freshdesk and Zendesk Support Suite stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk scores 4.4 out of 5 from 3051 reviews, while Zendesk Support Suite has been rated 4.3 out of 5 from 5770 reviews.
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At a Glance
Overview
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
53
- Acquire.io
- Adobe Connect
- Aircall
- AliveChat
- AppSumo
- Appy Pie
- Asana
- Authorize.Net
- Avast Business Antivirus
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Box
- Calendly
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Creatio
- Deskxpand
- Domain.com
- Dropbox
- Dropbox Business
- FreshBooks
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- Harvest
- Helpshift
- HostWP.io
- HubSpot
- HubSpot CRM
- Hubstaff
- Inbenta Chatbots
- Infinite Privy Vpn
- Intercom
- Intuit Mailchimp
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Liquid Web
- Lucidchart
- Mailture
- MeisterTask
- Microsoft Excel
- Microsoft Teams
- Miro
- Network Solutions
- Nimble
- OneDrive
- Pipedrive
- RescueTime
- Rewind AI
- Ring Central
- RingCentral MVP
- Shopify
- Skuid
- Slack
- Smartsheet
- Stripe
- SugarCRM
- Supportbench
- SurveyMonkey
- TeamViewer
- Time Doctor
- Toggl
- Trello
- Twilio
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- WooCommerce
- Wrike
- Xero
- Xperify
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Support Suite
- Zendesk Talk
- Zoho Assist
- Zoho CRM
- Zoho Workplace
- Zoom
- noCRM.io
Total integrations:
57
- Acquire.io
- Adobe Connect
- Aircall
- AliveChat
- AppSumo
- Appy Pie
- Asana
- Authorize.Net
- Avast Business Antivirus
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Box
- Calendly
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Creatio
- Deskxpand
- Domain.com
- Dropbox
- Dropbox Business
- FreshBooks
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- Harvest
- Helpshift
- HostWP.io
- HubSpot
- HubSpot CRM
- Hubstaff
- Inbenta Chatbots
- Infinite Privy Vpn
- Intercom
- Intuit Mailchimp
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Liquid Web
- Lucidchart
- Mailture
- MeisterTask
- Microsoft Excel
- Microsoft Teams
- Miro
- Network Solutions
- Nimble
- OneDrive
- Pipedrive
- RescueTime
- Rewind AI
- Ring Central
- RingCentral MVP
- Shopify
- Skuid
- Slack
- Smartsheet
- Stripe
- SugarCRM
- Supportbench
- SurveyMonkey
- TeamViewer
- Time Doctor
- Toggl
- Trello
- Twilio
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- WooCommerce
- Wrike
- Xero
- Xperify
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Support Suite
- Zendesk Talk
- Zoho Assist
- Zoho CRM
- Zoho Workplace
- Zoom
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, Digital Customer Service Platforms, Customer Self-Service Software, Conversational Support Software, Shared Inbox Software, and Complaint Management Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
