Supportbench Pricing Overview

Thus far, our experience with Supportbench has been fantastic. It’s been the perfect system for managing our high volume of incoming cases rapidly and efficiently. One big draw to Supportbench is the price point. It’s incredibly cost-effective, especially when factoring in the volume of feature sets, as we’ve been able to replace some other expensive tools with Supportbench. We also didn’t spend a lot on the initial setup and training.

There are some reporting features we’re waiting for. However, Supportbench’s documentation and internal support have been excellent with workarounds.

This benefits me because it allows me to provide a more efficient customer service experience. It also helps me identify areas where I can improve my customer service and provide better support for my customers.

For us, it’s the sentiment analysis that’s been most beneficial. We’re not having to send out surveys to find out how our customers are. Supportbench is picking up all that data in the background and sending the reports to us in whatever format we choose. It works for you, even when you’re not working on it.

When we first came on board, we thought the per agent pricing was quite high. But when we saw that you get everything out of the box at the same price, we realized the value.

The system matches the way we work so our workflows are a lot smoother.

I've found the dynamic SLAs and KCS knowledge base particularly handy in streamlining our support process. The AI-driven sentiment analysis is a game-changer, offering real-time insights into customer feelings. But the standout feature has been the AI Predictive CES, which offers a quick glance into customer's feedback on case resolutions, coupled with the AI First Contact Resolution detection. It’s amazing how accurately it identifies if a case was resolved on its first contact.

While the regular updates indicate active improvements, they can sometimes be a little annoying. Although, with time, I've seen these changes ultimately bring more value.

With Supportbench, we've seen a remarkable uptick in customer satisfaction. The customizable dashboards make data-driven decision-making more intuitive..

The ticket management system of Supportbench has helped us prioritize our clients much more elegantly. We were always wasting a lot of time with customers who didn’t add a lot of value and we don’t have to do that anymore. It’s all automated in the background and it deflects low value customers who are time vampires. Just having Supportbench has reduced costs in our department.

We all needed time to learn the system because there are a lot of features and customizations.

SupportBench has been a great solution for a company of our size and their team has provided us with superb customer support.

SLA management feature gives my team the ability to ensure customers are given prompt and timely resolution. Unlike zendesk where we have to check each tickets to see if any follow ups were missed. Pricing is pro start up, this gives us , ecommerce start up, to have a professional support team without spending 200 or more for a platform. The survey generator is a feature I had been dying to see in a software being able to send a survey invite right after a customer interaction without using a separate platform gives me and my team ability to improve our responsiveness, quality of interaction and improve our oversall customers perception.

Too little feedback or information available online about supportbench. Luckily, we havent had major issues or minor bugs encountered in our nearly 2 months of using the platform

We are an eCommerce start-up, we never had experience with other platforms. Good thing a friend of mine who tried supportbench mentioned this to us. Without a doubt, we tried it and the rest was history. Integration with our wordpress based store was swift and smooth. All features are easy to learn. We are able to reply to our customer timely.

It’s so easy to see customer health with Supportbench. At a quick glace, the dashboard gives me health scores of all customers so I know who’s at risk before alarm bells go off. I can respond long before there’s an urgent problem. My teams productivity has had a dramatic increase, our customers are showing way more satisfaction and so far our retention rates are up and churn rates are down.

There are a lot of updates to Supportbench and we need to stay on top of all the new features so we can add additional value to the team, but sometimes it’s hard to keep up.

We’ve recently moved from an older ticketing platform to Supportbench and the transition was easier than we expected. Supportbench is more comprehensive, but at a fraction of the price

Supportbench has been a great asset to our company. We have been using it for a few months now and it has helped us streamline our customer support process. The ability to quickly and easily create tickets, assign tasks to team members, and track progress has been invaluable. 😎 Benefits : For the way we want to use the platform, Supportbench offers us a great range of features that makes the way we do customer support easier and more efficient. It has a wide variety of customization options, which makes it easy to tailor the system to our specific needs. Thankfully the Supportbench team is also very responsive and helpful.

Cons: Although Supportbench is affordable at our size now, I worry what it will cost us down the line as we grow. It’s such a great product, it’s going to be hard to move from here, I hope it stays reasonably priced in the future.

Support Solved Email issues and increases its support level by providing tips and following trends to provide us with adavnce solutions. It was very best during our startup

The deployment process is rapid and seamless. The search functionality of Supportbench is highly precise and effective. The available selection of ready-made APIs is substantial and diverse. The API templates are highly adaptable and can be tailored to meet specific requirements. A plethora of useful add-ons can be sourced from the marketplace. The platform offers a high degree of customization and personalization. And the reporting engine is comprehensive, offering a rich set of features with a wide range of export options.

The per agent monthly cost was very reasonable but the start up costs were a little higher than we expected. However, our workflows did need a very heavy lift.

Suportbench has been an efficient and user-friendly tool for us so far. It’shelped my team streamline our support processes and improve our overall customer satisfaction. The software has multi-channel integration, ticket management, and a robust knowledge base (my fav). Additionally, the software’s interface is intuitive and makes it easy for us to quickly find the information we need to resolve customer issues.