Interact Pricing Overview

I'm impressed with the level of customer support we receive, not just if and when things go wrong. Our customer success manager has given us some excellent advice and examples of how we can get the most out of the platform. The service desk is responsive and Interact are quick to flag any service issues. On a technical level, the intranet has good integrations with some of our business applications (OneDrive, SharePoint), which helps it feel like a natural extension of the productivity tools we already use. The site looks great, is pretty simple to use, and is easy to look after as an administrator.

Product development isn't straightforward - ideas raised via the client site won't always make it to development, and it sometimes feels as if relatively trivial functionality is introduced at the expense of improving longstanding pinch points. Some functionality feels slightly old fashioned, and improvements could be made to make the inbuilt analytics richer, especially as many organisations need to evidence staff engagement and impact of comms. Tools like the calendar are underpowered (users can't create recurring events) and don't match up with functionality available in other applications.

We have a dispersed workforce with a wide variety of role types: we need a space that reflects our shared values, mission and organisational culture, and has information that keeps us going. The Interact site we're using does this well, as it's accessible to all staff and looks fresh and modern.

The ease of use for non-technical people is a great benefit of the system and administrating it is pretty quick and easy, allowing time to be more creative in other areas. It has some wonderful features like the Room & Resource Bookings, Form Approvals, Staff Directory, Teams and Timeline and love the additional quizzes and sports challenges for staff. There is a lot of features for a reasonable cost. The Community pages are great and the Support goes above and beyond.

Some features take a long time to be enhanced/improved which can get frustrating, but I understand that sometimes priorities lie elsewhere. More design flexibility of system and digest in administrator hands would be of huge benefit to adoption too.

Internal communication is always an issue for us as we are a global company and offices can feel silo'd. Interact allows us to easily communicate what we require with added flexibility to hide what we don't wish to show per office. The system is pretty basic and intuitive meaning training and onboarding is pretty easy.

Interact is constantly refining and improving their platform. We find them very easy to work with and they are very responsive to feedback and offer swift support if a problem arises.

When using a platform (vs. your own designed site) you give up some custom features. For the most part, Interact is pretty good at working with us in getting some scripts written to help with some "customization" but we are still limited. That is an issue with any provider - not unique to Interact. I will say that one point of frustration early on (not so much recently) is that they often take way too long to fix a known bug. There have been times when some of the functionality was limited due to a known bug and it took months to get it fixed. I would like to see them jump on bugs quicker.

Interact has improved the use of our company intranet. We have a geographically diverse workforce and several diverse divisions. Having custom home pages for each division allows us to alter the pages based on the needs of each division. This also makes the division's employees feel as though we are communicating more directly with them versus a "corporate" banner.

Interact is easy to use - quite intuitively - and the system makes it feasible for us to have a global intranet that delivers information to our employee base across several regions. Interact also makes several updates, so I feel like we are always getting the latest and greatest. Interact makes it so that the end user's experience is always considered, so I have confidence that the software will assist me in my role to foster engagement and inform.

Occasionally, there are errors - which is annoying. Also, there are times when certain features do not work the way in which they are supposed to, and that can be frustrating.

1. Informing and engaging the workforce. 2. Using the app, reaching operational employees. We've seen employees willing to access information, feel more connected, and request other information. Employees are more engaged in their work, feel confident in the company and our strategic approach, and proud of the accomplishments we share.

Interact is really robust software and as a company they regularly ask for user feedback to continually improve the SaaS. Changes are integrated slowly and seamlessly, great for users and admins!

Our server is closed and access is really strict, this can make applying updates difficult, but support staff is always great and able to help me overcome any struggles we encounter.

We had an outdated intranet that was updated by a single user or two - since transitioning to Interact we were able to enlist thought leaders in specific fields to manage their areas of expertise. This has led to more accurate and updated across the Intranet, and by proxy, more users going to the Intranet as a valuable resource.

There isn't a huge learning curve, its fairly easy to navigate once you get the hang of it

There are some limitations, but I believe they listen to feedback and plan accordingly

Having information readily available to employees

I find Interact's intranet really easy to use, looks visually appealing and has a lot of flexibility on how we can make the most of the tools included

I sometimes find the formatting frustrating in terms of creating newsletter articles that have words and pictures side by side. It can be done by creating a table in Microsoft Word and hiding the borders but it's not perfect

We've seen significantly increased usage by colleagues over the last two years, and particularly since the first Covid lockdown. We're seeing increased engagement from colleagues who feel better represented in understanding our journey and why our people are so critical to that

I spent weeks researching and reviewing intranet options, and Interact was easily the best option I found. Interact is simple to use but has a robust amount of features available. This made it easy for someone like me who doesn't have a background in web design to create a valuable and aesthetically appealing product for our organization. I also love that it integrates with Microsoft 365 so I don't have to worry about creating or deleting accounts - it's all done behind the scenes. I recently recommended Interact to a friend who was interested in intranets for his own organization. I told him we went with Interact over SharePoint for two main reasons. First, SharePoint would require more research and resources to create the kind of result we were looking for - and even then, it wouldn't have as many features available as Interact. Second, even after customization, SharePoint felt like a Microsoft product with our logo pasted on top, while our Interact site feels like our organization's brand from top to bottom. I also shared how impressed I was at Interact's creation process. I had multiple people, including strategists and IT support spend hours with me to make sure I felt comfortable with Interact and that our site was thoroughly planned and executed before we launched. Even after launch, I've always felt like there's been someone from the Interact team who is available and invested in our intranet's success.

Our biggest internal complaints about our intranet have more to do with things outside of Interact (e.g. Microsoft 365 and internal buy-in), so for me to think of things I dislike I have to be very nitpicky. One thing I've struggled with is finding the answer I'm looking for in the community support. My issue is either not listed or the information is dated, so I usually end up going directly to a support person to help and they're always quick to respond.

One of the main reasons our organization was interested in an intranet is because we have more than 350 employees at 20 different locations. This made it difficult for us to have consistent branding and communication with our staff. We use our Interact intranet to share news and updates, house important documents, and make it easier to contact other team members though the directory.