Brand24 Reviews & Product Details

Brand24 is an exceptional online reputation management tool that ticks all the right boxes for businesses. One of the standout features is the intuitive interface that is easy to navigate, even for beginners. The tool also boasts an easy setup, meaning users can start monitoring their brand mentions quickly. The billing and invoicing information is another great feature, providing payment transparency and clarity. What's more, users receive email notifications about their company mentions, keeping them in the loop and ensuring prompt action can be taken if needed. Perhaps the most impressive aspect of Brand24 is its ability to help businesses take control of their online reputation. With the tool, it's easy to find discussions on topics that are important to your brand, making it an excellent resource for lead generation. In summary, if you're looking for a tool that can help you monitor your online reputation and generate leads, then Brand24 is definitely worth checking out. With its user-friendly interface, easy setup, great billing and invoicing features, and email notifications, you can stay on top of your brand mentions and take action as needed.

One issue arose when Facebook blocked Brand24 in 2019, preventing the ability to view company mentions on the platform. However, since that time, I have not encountered any further issues or problems.

Brand24 solves the problem of monitoring online brand reputation by providing a user-friendly tool that identifies brand mentions and discussions on important topics to the company I'm working for. This benefits us by allowing us to take prompt action to protect our brand's reputation and generate leads through engagement with potential customers.

I love that I can find mentions of my brand or name on social media and on blogs and the web. It's easy to set up and have the reports emailed daily or weekly. The mobile app is awesome too so you can respond to mentions even more quicker.

The starting price, I wish they had one level down for beginners who try the platform.

I have found mentions for my clients and myself that I would have not otherwise known about. Google alerts only show you what is mentioned in news not on social media or blogs.

Brand24 picks social media posts region-wise without including any irrelevant ones. Easy for projecting the mentions with customized dates.

Sometimes we need to select the date range twice to get the correct data. If this bug is fixed, Brand24 is awesome.

Instead of manually monitoring the social media, Brand24 does that in matter of seconds.

A few of the best features are daily reports of a monitored keyword, analysis of the sources where the brand is mentioned, and what is the most important for an NGO - Brand24 is a reliable source proving the brand's mentions outside of primary social media for potential donators.

From our perspective, as an NGO, what Brand24 offers is more than enough to meet our expectations.

Because we are an NGO and do not run a business, besides analyzing potential threats to the brand's reputation, we use Brand24 to check for negative comments online and rapidly respond to them.

The software is easy to use, they have decent guides and help docs, and the support is stellar. A very good app for tracking mentions. Lots of filters to hone in on the results that matter.

I wish there were a "pause account" option. We only use it when a client requires this specific service which is somewhat infrequent, so I wind up cancelling and reopening once or twice per year. Support folks are really good about cancel/reopen assistance, no friction or resistance.

Keeping an eye on the chatter around a brand, product, person or incident. Specifically, whether that chatter is brand-impacting (meaningful) or just random noise. Picks up multiple sources so the coverage tends to be quite good - sometimes overwhelmingly abundant but filters and the "block source" option take care if that.

Sortowanie opinii na pozytywne i negatywne. Bycie na bieżąco.

Minus, że nie można szukać wzmianek w prasie.

Oszczędność czasu, możliwość szybkiego działania na rzecz klienta.

After more than 3 years working with Brand24 I'm completely sure than I won't lose anything. Easy to check in a quick read.

I received 3 mails a day even though I configured to receive just one.

I need to know who mention my customers and where.

Ease of use It improves our other activities - e.g. controlling the reach of our campaigns

Sometimes the results are difficult to sort

We monitor mentions of our company and derive ideas for articles from Brand24 results

The targeting keywords it fetches has become smarter.

Sometimes, the alerts delay a bit, but nothing to shabby.

To know where my brand is across the internet. Having a social listening of what is being said about the brand is key.

I reviewed and tried several different brand and media reach & monitoring services, and Brand24 was the best. They offer the most complete toolkit for setting up your monitoring, especially tracking #hashtag mentions, which not many services do. As a marketing agency, I especially valued the AVE to show my clients the dollar value of our social media and podcasting work. The reports were both detailed and visual, and can be customized. My clients loved them. I also liked the ability to reclassify a mention as positive, neutral or negative because AI can get the sentiment wrong because of context.

Would like a free version to run while my clients are on hiatus.

Tracking hashtags is hard, across ALL platforms -- social and non-social -- is a big problem that Brand24 solved. And, to have that all in one place is fantastic!

Ease of the UX and adding keywords. The tool enables a combination of keyword searches so you can be quite filtered with it.

Nothing much, it's easy and simple to use with a clean UX.

Brand and keyword monitoring across the internet for brand reputation management, trend spotting etc.

There are a lot of excellent media monitoring apps out there, but I would recommend Brand24 because it is the best one. It has many features that help you keep track of your brand's online presence, and it makes it easy to get alerted when something happens that you need to know about. It's also very affordable, great for small businesses or startup companies.

There are a lot of great media monitoring apps out there, but there's a lot of competition as well, so such applications must somehow stand out in a special way. I can't see any drawback that would stop me from purchasing this app.

There are plenty of benefits that come out of using Brand24. It can help you to identify, measure and analyze your brand's online presence. Additionally, it can help you to track your competitors, as well as measure sentiment around your brand. Additionally, it can help you to better understand what content is resonating with your audience and how they are responding to it. Finally, it can also help you to identify and respond to any potential crises that may arise online. I love to use like that.

Brands24 has a very simple and easy-to-follow user interface. Its organization of data and details available are exceptional.

Not enough number of mentions per plan available.

Online reputation management, getting a feel of what the industry is talking about, influencers, social reach, and backlinks.

The platform has a very good and widely renowned capability to optimize a marketing strategy building process, it can be integrated solidly and very quickly. The program has definitely coordinated a follow-up process to market needs.

I don't like that the software has a high price, they should make a previous analysis of the budgets.

We are privileged to optimize this service to increase sales gradually, it works very simply and aligns to a good investment plan or business plan requirements. We have been able to perform a solid analysis of specific investment.

Brand24 is a software as practical as powerful to manage and analyze the profiles and interactions/mentions of our brand in different social networks in real time. I like how intuitive and navigable is the platform of Brand24 both on computers and mobile devices, the detailed views provided of the activity in each profile on different social networks, plus how attentive and efficient is its customer service staff.

I haven't found anything to dislike since we started using Brand24 in our company, its operation and results have been optimal.

We have not required more training time because of how easy it is to use, we have been able to get the most out of this tool in a short time. We noticed an increase in interactions and followers in the different social networks, in addition to productive and efficient communication in real time with prospects and customers, being consistent with the generation of better service to them and new business opportunities.