Accelo Pricing Overview

Honestly the only thing I can say I like is what the software presents itself to be. It seems like a "one-stop solution" for all needs of a professional services or consulting firm. This would be potentially very useful!

Quality of the software. Shockingly terrible customer service. Manipulative and predatory sales tactics. This software was built a long time ago and has not been modernized to the extent it should have. Many modern User Experience functions are not included. It feels like early 2000's software that has had a UI facelift. The look is more modern, but the function is not. The user guides are not up to date and are not extensive. Finding out how this thing works is a tough slog. Help desk resources made some comments to us along the lines of "yes we know you've been sending us tickets very regularly". Seems they have a joke with each other about how our company reaches out to for help too often. Shouldn't this be a sign that they should improve the customers experience rather than laughing about how often they have problems? If you want to talk to someone who "almost" understands how the software works you must pay $300/hr. There are bugs that will make you wonder how this company is still in business. We've been using the software for 6 months and we've identified at least 4 bugs that they agree are not intended function. 4 in six months?! These are not small bugs either: 1. Template "overdue invoice" reminder sends a belligerent email to your customer without your consent. "We will prioritize this bug with the needs of other customers". 2. The customer portal has data labeled incorrectly for your customers so your customers are unclear on how they are getting charged. Was told they would "prioritize this with other needs" even though the fix is just changing a few text fields. 3. When consultants input time they are given access to your list of contacts within the customer even though user permissions are set not to allow this. Gives your consultants and potential third party partners a complete list of your sales contacts within a customer. It took 4 meetings with Accelo for them to understand why this was a bad thing. Then finally admitted it was a bug and given the "we will prioritize this" line. 4. Contractor license does now allow for valuable company reporting. We have about 20 contractor licences that we were sold. Then after implementation we find out none of their data flows into company reporting. Can't see them in profitability for the company etc. Why would anyone ever want a license where the financial data produced by that user does not flow into company reporting? Customer service manager told me "yes, well you have to understand that we want you to pay for the full license". Well, we were sold these other licenses and never told that the data would not flow into reporting until after implementation. Then we met with a senior implementation person that said no that's not intended function. He said he would get back to us with a fix, we never heard back. Still can't see profitability across the whole company. It's like being sold QuickBooks, then after you go through implementation you are told told "sorry the license you bought won't allow you to make a Balance Sheet you should buy the higher license that is 4x the cost of the one you bought" Bugs in software is understandable; it happens. Good software is hard to make and few do it at a high level. However, there is no excuse for bad customer service and predatory sales tactics. We evaluate software for a living. Accelo fails miserably in ease of use, function, price, customer service. It's bad. Really bad. Stay away if you value your sanity and hard earned cash.

It's not solving anything right now. We have spent many hours trying to get it set up and we cannot use it the way we wanted to. Accelo, at this time, has been a total waste of time and money.

I love Accelo as a platform. I have implemented it 3 times in my own businesses and can't fault it for the most part.

We have been on the Servops licenses on all three implementations however, on our most recent implementation, we got switched to a new pricing model, which costs over twice as much. I haven't seen a marked increase in features in the product, in fact, we now would have to pay extra for the support I used to love (Chat support)

It's great as a ticketing tool, OK for sales and needs work in billing.

The integration with other softwares (such as Hubspot) make Accelo a great project management tool

I think, while still easy to use, there are a lot of steps, a lot of possible ways to track work that it takes a while getting used to. The integration phase in the business was slow, but I feel we will make efficiencies when fully up and running

More efficient project management, more efficient a costing projects/keeping track of costs, so essentially accelo is helping us be more profitable.

Accelo is a quit-to-stop cloud-based platform that manages all components of customer work delivery, from prospect to fee, such as sales, tasks, tickets, retainers, timesheets, resourcing, and extra, regardless of where you're. With an emphasis on money and time, the consumer paintings management platform gives you a holistic view of your maximum up-to-date commercial enterprise statistics and economic performance. It streamlines workflows and increases performance across the commercial enterprise and teams to decorate visibility and coordination, helping leaders run the business and experts to recognition at the maximum vital work. By harnessing powerful automation, managers are enabled to supply projects on time and within price range effortlessly. Teams can interface and contribute seamlessly at any degree of the venture. The rate factor is perfect and the Accelo useful resource has been top-notch. The platform itself is excellent easy to install, smooth to apply, and seamless to navigate. Ease of use, absolutely customizable, considerate, and useful functions. One of the nicest capabilities is the capability to attach e-mail threads to particular clients or responsibilities indoor an employer. I respect how sturdy Accelo is and the way customizable it may be for exceptional eventualities. We have located ways to streamline our greater time-eating methods, like getting into projects, by way of developing templates. Features like this make Accelo very useful for my firm. Being able to link email chains to their respective customer and/or mission is using a ways first-rate detail.

We have misplaced records on their platform, had masses of bugs, and there's limited or no aid for customers. It is little surprise that they have this kind of excessive 'churn. The presentation is convoluted and they offer no training. The team of workers is rude whilst you ask for aid. I hate that one has to pay for customer service. To have an excellent overview of the billing dashboard, you presently ought to rely on the usage of filters, which isn't sufficient. There are times we've very particular desires and discover that the capability is not operating for us in that regard.

It has worthwhile client work. It's genuinely customer-centric. It has exceptional visibility and confidence. It's automation and integration are very high. It has brilliant productiveness and performance. Accelo is very intuitive on the subject of setting up and getting up and jogging. The Accelo crew is first-rate responsive and helpful, and they make certain to cover what you need to hit the ground going for walks off the bat. Once you sense comfier with the interface and running on the device, the myriad of tutorials, webinars, and films that they've are sure to help you customize, and make Accelo work for you. Accelo is used and cherished using professional carrier corporations around the arena to manage their consumer work, profitably. The cease-to-cease cloud-primarily based platform manages all elements of customer work transport, from prospect to price, such as sales, tasks, tickets, retainers, timesheets, and resourcing.

The UI has improved over the years, but that is pretty much it.

We were kicked to the curb after supporting their platform for years, through its ups and downs. Last month they decided to double our license fee since we had less than 5 licenses. We were willing to accept a moderate price increase, as seen across most SAAS solutions during times of inflation, but this action by Accelo was unacceptable. Complete disregard for our history with them. On top of that, for over 3 years we were waiting for them to allow for portal customizations that never materialized, along with other features pushed way down the development pipeline, if they even exist. We integrate CRMs for our clients. Simply put, there are many other CRM platforms available that surpass Accelo, in both breadth of features and price point.

Accelo was able to allow us to create effective retainers previously, however, the many bugs and glitches diminished our trust in the platform. It was able to solve some integration isssues until a better solution came along and surpassed Accelo.

The best things I love about Accelo is the Milestone Tracking, Budget Management, and the Time & Expense Tracking feature. Also, it easily integrates seamlessly with so many applications we use such as Suite, Mailchimp, and Stripe.

The biggest "con" or "dislike" would have to be the pricing. Unfortunately, when dealing with such a robost application pricing is fair.

There are too many problems that Accelo have solved for us to list here but the main problem we were having was finding a project management tool that had all the features we were looking for in one place. Accelo solved that instantly for us! We now rely solely on this application to get every task completed especially when working with remote digital marketing employees.

Accelo is an all-round program that helps you manage your agency. It handles retainers very well

Hidden costs and cost of ownership is a big negative. After subscribing we were told that to get quick support we need to pay an additional $100 per month on top of the subscriptions. When asking for implementation support we were offered packages ranging from $600 for 3 hours to a few thousands dollars. Another negative was the fact that Acello does not have one screen that shows all the work assigned to a user. A user need to toggle between tasks and tickets to get a few of his day.

One view of client profitability

Accelo helped us to organize our work plan and control the cost so easy reference to create bills, work schedule or work plan as well as reporting to the client or our internal.

No, we use Accelo because we know that this Application can help us in managing schedules, work plans, and controlling costs by managing staff working time using Accele

So far we haven't had any problems, but maybe when we first started using Accelo because we had to adapt to changes from the previous system, And this App. is recommended to use especially for company services, accountant, etc.