Intercom vs HubSpot Service Hub
Take a look at how Intercom and HubSpot Service Hub stack up against each other across pricing, features, and support using feedback from real users like yourself. Intercom scores 4.5 out of 5 from 2927 reviews, while HubSpot Service Hub has been rated 4.4 out of 5 from 2172 reviews.
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At a Glance
Overview
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools t... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$74.00
/ month
Support
Contact Us
Enterprises
Contact Us
Engage
Contact Us
Convert
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Reviewer's Segments
Small Business
59.04%
Mid Market
36.59%
Enterprise
4.37%
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
132
- Acquire.io
- Airmeet
- Airtable
- AliveChat
- Alterdesk
- Amplitude Analytics
- AppMaster.io
- AppSumo
- Appy Pie
- Attio
- Automate.io
- Automizy
- Avochato
- BRYTER
- Baremetrics
- Bubble
- Cakemail
- Calendar
- Canny
- Canva
- ChatArt
- ChatBot
- ChatGPT
- Chatfuel
- Clearbit
- Close
- CloudCannon
- CloudTalk
- Cloudzy
- Coda
- CometChat
- Confluence
- Contento
- Creatio
- Deskxpand
- Dialpad Talk
- Discourse
- Domain.com
- Duda
- Elastic Email
- EngageBay
- Enonic
- Fibery
- Flowrite
- Flywheel
- Framer
- Freedcamp
- GUDSHO Video
- Genesis Pro
- Ghost
- Gist
- GitHub
- Gmail
- GoToWebinar
- Google Forms
- Google Sheets
- Help.com
- Helpdesk
- Helpshift
- Hopin
- HostWP.io
- Hostinger Website Builder
- HubSpot Email Hosting
- HubSpot Marketing Hub
- Impact
- Inbenta Chatbots
- Insightly CRM
- Intuit Mailchimp
- Jira Core
- Kinsta
- Kissflow
- Kissmetrics
- Kommo
- Landbot
- Litmus
- Livestorm
- Loom
- Mailercloud
- Mailmodo
- Mailture
- Makeswift
- Managed Server Hosting
- Microsoft Teams
- Namecheap Website Builder
- Neuroflash
- Nutshell
- OpenPhone
- Outgrow
- Overloop
- Pagecloud
- PartnerStack
- Pinecone
- Populr
- Pory.io
- PostHog
- Postmark
- Respond.io
- Retool
- Rewind AI
- Ring Central
- RingCentral MVP
- Salesflare
- Segment
- Shopify
- Shuffle
- Site.es
- Site123
- Sitecore Experience Manager
- Skuid
- SmartSuite
- Smith.ai Live Website Chat
- Softr
- Stract
- Streak
- Stripe
- Supermetrics
- SupportBee
- Supportbench
- SurveySparrow
- Survicate
- Texta.ai
- Thinkific Plus
- Time Doctor
- Trainual
- Trello
- Ucraft
- Userlike
- Vero Workflows
- Viewabo
- WP Engine
- Wappalyzer
- WebinarGeek
- Wistia
- Wrike
- Xperify
- Zapier
- Zendesk Chat
- Zendesk Support Suite
- ZoomInfo Chat
- Zowie
- folk
- tawk.to
Total integrations:
10
- Acquire.io
- Airmeet
- Airtable
- AliveChat
- Alterdesk
- Amplitude Analytics
- AppMaster.io
- AppSumo
- Appy Pie
- Attio
- Automate.io
- Automizy
- Avochato
- BRYTER
- Baremetrics
- Bubble
- Cakemail
- Calendar
- Canny
- Canva
- ChatArt
- ChatBot
- ChatGPT
- Chatfuel
- Clearbit
- Close
- CloudCannon
- CloudTalk
- Cloudzy
- Coda
- CometChat
- Confluence
- Contento
- Creatio
- Deskxpand
- Dialpad Talk
- Discourse
- Domain.com
- Duda
- Elastic Email
- EngageBay
- Enonic
- Fibery
- Flowrite
- Flywheel
- Framer
- Freedcamp
- GUDSHO Video
- Genesis Pro
- Ghost
- Gist
- GitHub
- Gmail
- GoToWebinar
- Google Forms
- Google Sheets
- Help.com
- Helpdesk
- Helpshift
- Hopin
- HostWP.io
- Hostinger Website Builder
- HubSpot Email Hosting
- HubSpot Marketing Hub
- Impact
- Inbenta Chatbots
- Insightly CRM
- Intuit Mailchimp
- Jira Core
- Kinsta
- Kissflow
- Kissmetrics
- Kommo
- Landbot
- Litmus
- Livestorm
- Loom
- Mailercloud
- Mailmodo
- Mailture
- Makeswift
- Managed Server Hosting
- Microsoft Teams
- Namecheap Website Builder
- Neuroflash
- Nutshell
- OpenPhone
- Outgrow
- Overloop
- Pagecloud
- PartnerStack
- Pinecone
- Populr
- Pory.io
- PostHog
- Postmark
- Respond.io
- Retool
- Rewind AI
- Ring Central
- RingCentral MVP
- Salesflare
- Segment
- Shopify
- Shuffle
- Site.es
- Site123
- Sitecore Experience Manager
- Skuid
- SmartSuite
- Smith.ai Live Website Chat
- Softr
- Stract
- Streak
- Stripe
- Supermetrics
- SupportBee
- Supportbench
- SurveySparrow
- Survicate
- Texta.ai
- Thinkific Plus
- Time Doctor
- Trainual
- Trello
- Ucraft
- Userlike
- Vero Workflows
- Viewabo
- WP Engine
- Wappalyzer
- WebinarGeek
- Wistia
- Wrike
- Xperify
- Zapier
- Zendesk Chat
- Zendesk Support Suite
- ZoomInfo Chat
- Zowie
- folk
- tawk.to
Top Alternatives
Categories
Common categories include: Live Chat Software, Digital Customer Service Platforms, Help Desk Software, Customer Self-Service Software, and Conversational Support Software.
Company Details
- By Intercom, Inc.
- Located in San Francisco, California, United States
- Founded in 2011
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
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