Helpshift vs Drift

Take a look at how Helpshift and Drift stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpshift scores 4.3 out of 5 from 379 reviews, while Drift has been rated 4.4 out of 5 from 1081 reviews.
Share
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more
Helpshift Logo

Helpshift

4.3
(379)
Drift Logo

Drift

4.4
(1,081)
Start selling digital products with Crevio
Crevio Logo
Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
At a Glance
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Drift Logo
Drift
Starting at:
$2500.00/month
Overview
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Drift Logo
Drift
Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Drift
View 5 images
Drift Screenshots
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $600,000+ in savings on the best software to scale your business.
Pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Drift Logo
Drift
Free trial available
Free plan available
Billing type Recurring Subscription
Premium
$2500.00
/ month
Advanced
Contact Us
Enterprise
Contact Us
See all pricing
Reviewer's Segments
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Drift Logo
Drift
Small Business
29.88%
Mid Market
50.97%
Enterprise
19.15%
Deployment
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Drift Logo
Drift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpshift Logo
Helpshift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Drift Logo
Drift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpshift Logo
Helpshift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Drift Logo
Drift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Helpshift Logo
Helpshift
Total integrations: 28
  • AppsFlyer
  • Asana
  • BrightTALK
  • Clearbit
  • Close
  • Contento
  • Desk.com
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Hostinger Website Builder
  • HubSpot
  • HubSpot Marketing Hub
  • Insightly CRM
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • ON24
  • Playvox
  • Segment
  • SendBird
  • Shopify
  • Sitecore Experience Manager
  • Slack
  • Softr
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • WP Engine
  • Zapier
  • Zendesk
  • ZoomInfo Chat
Drift Logo
Drift
Total integrations: 18
  • AppsFlyer
  • Asana
  • BrightTALK
  • Clearbit
  • Close
  • Contento
  • Desk.com
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Hostinger Website Builder
  • HubSpot
  • HubSpot Marketing Hub
  • Insightly CRM
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • ON24
  • Playvox
  • Segment
  • SendBird
  • Shopify
  • Sitecore Experience Manager
  • Slack
  • Softr
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • WP Engine
  • Zapier
  • Zendesk
  • ZoomInfo Chat
Top Alternatives
Helpshift Logo
Helpshift
See all alternatives
Drift Logo
Drift
See all alternatives
Company Details
Helpshift Logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012
Drift Logo
Drift
  • By Drift.com, Inc.
  • Located in Boston, MA, USA
  • Founded in 2015