Helpshift vs Chatter

Take a look at how Helpshift and Chatter stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpshift scores 4.3 out of 5 from 379 reviews, while Chatter has been rated 4.1 out of 5 from 942 reviews.
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Helpshift Logo

Helpshift

4.3
(379)
Chatter Logo

Chatter

4.1
(942)
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At a Glance
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Chatter Logo
Chatter
Starting at:
$15.00/month
Overview
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Chatter Logo
Chatter
Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Chatter
View 5 images
Chatter Screenshots
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Pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Chatter Logo
Chatter
Free trial available
Free plan available
Billing type Recurring Subscription
Chatter
$0.00
/ month
Chatter Plus
$15.00
/ month
See all pricing
Reviewer's Segments
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Chatter Logo
Chatter
Small Business
18.79%
Mid Market
44.9%
Enterprise
36.31%
Deployment
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Chatter Logo
Chatter
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpshift Logo
Helpshift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Chatter Logo
Chatter
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpshift Logo
Helpshift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Chatter Logo
Chatter
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Helpshift Logo
Helpshift
Total integrations: 28
  • AgilePoint NX
  • AppsFlyer
  • Asana
  • Box
  • Cyclr
  • Desk.com
  • DocuSign
  • Dropbox
  • Dropbox Business
  • Freshdesk
  • GitHub
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Workspace
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Playvox
  • Salesforce Sales Cloud
  • Segment
  • SendBird
  • Shopify
  • Slack
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Workday
  • Zapier
  • Zendesk
  • Zoom
Chatter Logo
Chatter
Total integrations: 17
  • AgilePoint NX
  • AppsFlyer
  • Asana
  • Box
  • Cyclr
  • Desk.com
  • DocuSign
  • Dropbox
  • Dropbox Business
  • Freshdesk
  • GitHub
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Workspace
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Playvox
  • Salesforce Sales Cloud
  • Segment
  • SendBird
  • Shopify
  • Slack
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Workday
  • Zapier
  • Zendesk
  • Zoom
Top Alternatives
Helpshift Logo
Helpshift
See all alternatives
Chatter Logo
Chatter
See all alternatives
Company Details
Helpshift Logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012
Chatter Logo
Chatter
  • By Salesforce
  • Located in San Francisco, California
  • Founded in 1999