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Xero
4.4
(631)
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Xero Reviews & Product Details

Xero Overview
What is Xero?

Xero is a cloud-based accounting software designed to streamline financial management for small to medium businesses and accountants. Offering real-time visibility of financial positions with features like invoicing, payroll, and expense tracking, it simplifies day-to-day operations by integrating with a multitude of third-party apps. Xero's intuitive interface and powerful analytics tools help users make informed decisions, ensuring financial health and growth. By automating key processes, it allows businesses to focus more on strategy and less on manual tasks.

Managed by:
Axel Grubba
Founder
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Ask Questions about Xero
What Xero is best for?
How does Xero compare to FreshBooks?
What are the pros and cons of Xero?
Xero Product Details
Segment
Small Business
Mid Market
Freelancer
Ease of use
Beginner
Advanced
Deployment Cloud / SaaS / Web-Based
Support Email/Help Desk, FAQs/Forum, Knowledge Base
Training Documentation
Languages English
Xero Pros and Cons
Pros
  • Xero has 24/7 online support
  • There is a mobile app for on-the-go accounting
  • It simplifies inventory management
Cons
  • Reporting feature is limited
  • Payroll feature costs an additional $39/month
Xero Pricing
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Xero Media
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 22, 2025
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631 Xero Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Feb 12, 2021
 Source
Overall Rating:
4.5
AG
Abu Talib G.
A
Share
"Best software to use"
What do you like best about Xero?

Xero is user friendly, it is easy to use. The functions are very good and easy to understand. someone with very basic knowledge can operate Xero with confidence and accuracy. The customer service and helpdesk team are also very helpful and provide answers at a very good speed. This makes things very good and the software very helpful and reliable. I always get help on time and the issues were fixed at the right time. The help and support make me more fan of the software and I always recommend my client to use this software.

What do you dislike about Xero?

the Xero certificate is difficult. there are questions that are not used in normal life and that makes the certificate difficult to obtain. The test needs to be more focused on the matters which are used in general practice. The payroll system should be more simplified and user-friendly as like the accounts and banking.

What problems is Xero solving and how is that benefiting you?

Xero is helpful towards bank analysis and running different reports for the business. easy to prepare the VAT return, financial reports, general entries.

Small Business (50 or fewer emp.)
Jan 08, 2021
 Source
Overall Rating:
4.5
ABHISHEK P. avatar
Abhishek P.
Professional Freelancer
Share
"The is nice & user friendly, easy to use & understand"
What do you like best about Xero?

The automation system of this system is quite good from all the others available in the market, also quite easy to understand with maximum features.

What do you dislike about Xero?

Needed the update in reporting system of the software.

What problems is Xero solving and how is that benefiting you?

Maintaining clients data for tax filling and gst accounting for gst filling.

Enterprise (> 1000 emp.)
Dec 04, 2020
 Source
Overall Rating:
4.5
Margaret t. avatar
Margaret T.
Business Development Manager
Share
"Xero has made easy and advanced accounting software"
What do you like best about Xero?

Account handling is an art and Xero fits well when it comes to its implementation. Through this platform I am in a position of generating the receipts for the same customer quite easily, because I do not have to enter the client’s data again and again it automates the repetitive tasks for me, so that I can save my time as well. The Automation feature has also helped in managing and ingenerating the bills against any customer’s financial status.

What do you dislike about Xero?

In the start it was a bit difficult to learn its all functionalities but with the time I got to know about all functions and understand how I can make everything easy for me and for my team. Thus now it has become a significant tool in our company which is playing a great role while providing effective services.

What problems is Xero solving and how is that benefiting you?

I must say that Xero provides security against customers from fraudulent activities. Further I can easily manage the company’s assets, as I upload the detail on Xero against which a certain item has been purchased and also I import all my fixed assets into Xero in a short span of time.

Mid Market (51-1000 emp.)
Nov 06, 2020
 Source
Overall Rating:
4.5
Jennifer  O. avatar
Jennifer O.
Senior Account Executive
Share
"Xero makes Accounting Amazing"
What do you like best about Xero?

Accounting is not hard with Xero as it helps me to manage the payments and the online transactions as well. I have become more professional in my working and I am ensuring transparency in my working by providing the detailed reports about any certain invoices, because I can easily co-relate it with the previous clients’ history, thus it becomes easy to provide firsthand information to the customers.

What do you dislike about Xero?

This software is very high in price even the most economical plans could be expensive for the small set ups, a medium plan should be adopted and must take this thing in account. Further the interface is no so intuitive, which gives a clingy appearance and one loss the taste to work.

What problems is Xero solving and how is that benefiting you?

One of the best things is that I am not at all bound to accept any particular payment mode, because Xero provides me an option to accept the payments via Debit card, credit card, direct debit and many other, even it provides an option to pay online, in this way it is very easy for me to maintain the data simultaneously with invoices generation.

Small Business (50 or fewer emp.)
Oct 28, 2020
 Source
Overall Rating:
4.5
GV
Gracia V.
Founder
Share
"Xero- A Perfect Accounting Package"
What do you like best about Xero?

This is one of the best software for accounting. Easy to use and navigate. Reasonable price. Easy to create user and grant access to them as per the work they are handling. Xero program is user friendly and free with many invoices features which always produces efficient results. What I like most about Xero is that it is a cloud-based software, it is very easy to use.

What do you dislike about Xero?

There is no such thing about Xero which I don't like.

What problems is Xero solving and how is that benefiting you?

All accounting transaction can be handle and manage with Xero Software which is easy to use and user friendly. Xero to be the simplest and most cost effective solution to our accounting needs.

Mid Market (51-1000 emp.)
Sep 26, 2020
 Source
Overall Rating:
4.5
AW
Adler W.
Founder
Share
"Efficient business finance"
What do you like best about Xero?

I like that it is friendly and easy to use software. it is updated in real time.

What do you dislike about Xero?

You must correct the search function and add the cost of the job to be considered a competitor

What problems is Xero solving and how is that benefiting you?

I find the price very good, the interface and the relative ease of use.

Enterprise (> 1000 emp.)
Jul 27, 2020
 Source
Overall Rating:
4.5
James D. avatar
James D.
System Administrator
Share
"Very simple to understand"
What do you like best about Xero?

What I lean toward most is that the computerization and revealing abilities of the product. There are includes in order to address different wrong passages like Find and Recode and quite a bit of additional items to coordinate to different Softwares. The report's determination is wide and on the off chance that you are a training accomplice, you will have significantly more access to the reports prepared for outside announcing.

What do you dislike about Xero?

Similarly, as with any bookkeeping programming, it's profoundly snared into the bookkeeping inputs, which require to be exact. It needs a touch increasingly worldwide control so it's overly simple to use in any a piece of the planet.

What problems is Xero solving and how is that benefiting you?

Simple to utilize Cost-powerful Easy to converse with/associate with the bookkeeper continuously Clear illustrations. From the outset, it is anything but difficult to cherish. At that point, when you need increasingly out of it, the bank takes care of, your decision of MasterCard processors, enthusiasm on past due to solicitations, and so forth it begins to deteriorate. A few of these highlights were mentioned more than 8 years back. They haven't reacted at this point.

Small Business (50 or fewer emp.)
May 06, 2020
 Source
Overall Rating:
4.5
Nicholas K. avatar
Nicholas K.
Computer Science
Share
"Xero usability review"
What do you like best about Xero?

Xero is available on any computer or mobile devices that is connected to internet.XERO has many accounting strength like account reconciliation, data imports, inventory management, and project tracking.Business finances and cashflow are updated in real time.Unlimited user logins. Integrates with over 600 3rd-party business applications. Supports multiple currencies. Data is accessible through a single ledger, allowing accountants and clients to collaborate around finances.

What do you dislike about Xero?

Learning curve(Tutorials are not in Details). Mobile apps need improvement.

What problems is Xero solving and how is that benefiting you?

Firstly, all client details are stored in one place so it’s nice and easy to navigate. And with everything on Xero Tax being cloud-based, I can complete returns when I’m on the road. Likewise, having electronic signatures has been a real benefit, along with the ability to compare previous years with the year to year review function which has been really helpful as well.

Small Business (50 or fewer emp.)
Apr 17, 2020
 Source
Overall Rating:
4.5
Chris R. avatar
Chris R.
Shopfitter/Retail Auditor/Retail Design Solutions
Share
"Unlimited users makes this a winner"
What do you like best about Xero?

The fact that I can add unlimited users is fantastic, especially during the current rise in home based users. This is something which appears to be the case with all packages. I also love the fact I can issue invoices with a uniform look and shoot them all off in one go.

What do you dislike about Xero?

Customer service is quite lacking and lax. It's slowed down considerably over recent weeks, and as we have gone more towards home working, we have had more questions and tehnical issues. Sadly, they appear to have gone the other way and have only a skeleton staff and an over reliance on generic, 'please see our most commonly asked questions' approach.

What problems is Xero solving and how is that benefiting you?

The fact I can integrate this for my financial team is excellent. I do not have to lift a finger; I am able to, and indeed have, handed this to our accountants and they are able to pick it up and get working straight away. It's also HMRC compliant meaning money is saved by simply sending accounts straight over from Xero.

Small Business (50 or fewer emp.)
Nov 06, 2019
 Source
Overall Rating:
4.5
PH
Penelope H.
Accounts Assistant
Share
"Great accounting tool"
What do you like best about Xero?

. This accounting software allows easy online book keeping - create invoices, pay bills, reconcile and payroll. Even anyone not from an accounting background can pick this software up in a matter of days.

What do you dislike about Xero?

. Customer care support team can be slow and most of the time unreliable.

What problems is Xero solving and how is that benefiting you?

As a small business, we are able to do the simple book keeping from this software, means we can carry out tasks that we need to do in a daily basis.

Small Business (50 or fewer emp.)
Oct 22, 2019
 Source
Overall Rating:
4.5
Rob M. avatar
Rob M.
Cfo
Share
"Better than QBO"
What do you like best about Xero?

Xero has finally surpassed QuickBooks Online as the best solution for small business accounting. The banking/payroll integrations work well, and the manual journal system is far superior to QBO. The fixed asset registry also beats QuickBooks Online in terms of functionality. Finally, Xero seems to be more reliable -- in the past 6 months of using Xero we have not experienced any downtime, whereas QBO seemed to be unavailable for some period of time at least every month or so.

What do you dislike about Xero?

The report builder, while powerful in some ways, is difficult to use when it comes to multiple time periods (e.g. YTD reports). In addition there is no option to show account numbers on reports, which makes further manipulation more difficult (e.g. in Excel).

What problems is Xero solving and how is that benefiting you?

Xero has everything we need from an accounting solution.

Enterprise (> 1000 emp.)
Sep 26, 2019
 Source
Overall Rating:
4.5
Megan R. avatar
Megan R.
Programmer
Share
"Powerful accounting platform"
What do you like best about Xero?

It has the ability to change complex and difficult reports into simpler ones without any additional hard work. Apart from this it’s a best option in order to pay bills and keep the invoices together at one place. All the tasks related to accounting can be easily done through this magnificent product in order to make tasks simpler. Furthermore, the ability of this application to manage all my tasks by its bookkeeping facility enables me to do all the major and minor tasks related to accounting in just few seconds.

What do you dislike about Xero?

In order to keep record of GST return and also to maintain all the purchase history at one certain place is now convenient with this application. I have not faced any major issue since I have been using its services.

What problems is Xero solving and how is that benefiting you?

It is a great tool. For me attaching files with financial data is nowadays so much convenient through this product which requires no special training for this purpose. Another thing that I like about this application is its ease of access that enables me to login into my particular account from anywhere in the world. Lastly the painless setup of this product makes the working more efficient in order to do the setup more easily for the very first time as well.

Small Business (50 or fewer emp.)
Sep 24, 2019
 Source
Overall Rating:
4.5
IB
Issa B.
Traning Assistant
Share
"Good accounting tool"
What do you like best about Xero?

Xero has the best UI ever. Very neat and simple. It will take you less than 30 minutes to understand the whole program. One of the best accounting tool to use to handle finances, tax reports, etc.

What do you dislike about Xero?

I havent seen anything I dislike about Xero. We have been using Xero for quite a while and didnt have any issues so far.

What problems is Xero solving and how is that benefiting you?

Generating invoices and tracking expenses for our business.

Small Business (50 or fewer emp.)
Sep 23, 2019
 Source
Overall Rating:
4.5
Quratulain H. avatar
Quratulain H.
Co Founder / Head Of Projects
Share
"Best for a small business that serves clients all over the world"
What do you like best about Xero?

I love how Xero reconciles nearly all my bank accounts and/or wallets. It also offers true multi-currency accounting which is a big boon for small businesses that have clients all over the world. Their latest integration with TransferWise now allows all the borderless accounts (thats 5 currencies) to get updated as well. It is simple and straightforward for non-book keepers to use and to keep a tab on their business.

What do you dislike about Xero?

So far i have no complaints. It meets all my requirements

What problems is Xero solving and how is that benefiting you?

Primarily, multi-currency accounting along with bank reconcilliation. It saves me a lot of time now that i know what my business balances are and where the money is.

Small Business (50 or fewer emp.)
Sep 19, 2019
 Source
Overall Rating:
4.5
LN
Louisa N.
Director
Share
"Easy to use and great for understanding your company finances"
What do you like best about Xero?

Easy to use and found reporting easy to understand (also submitting VAT return is easy). Have now used Xero for a few years in current business, and also used previously with another business as found helpful. Some of my clients also love working with Xero.

What do you dislike about Xero?

Some of the navigation did not seem that intuitive to me and when I did have a problem a year or so ago the answers I got were not that helpful.

What problems is Xero solving and how is that benefiting you?

Understanding finances on a month to month basis and being able to understand likely VAT liability and then submit return automatically.

Mid Market (51-1000 emp.)
Sep 18, 2019
 Source
Overall Rating:
4.5
Agnes C. avatar
Agnes C.
Accountant
Share
"Xero"
What do you like best about Xero?

The fact it helps in management of all activities and also ensure that there is save and simple transactions.

What do you dislike about Xero?

It requires skilled personnel hence not all business people uses it.

What problems is Xero solving and how is that benefiting you?

Financial losses due to poor financial management. It has help in management of finances and other all activities hence promoting reduction of losses.

Enterprise (> 1000 emp.)
Sep 04, 2019
 Source
Overall Rating:
4.5
Leonardo W. avatar
Leonardo W.
Software Developer
Share
"the solution of my expenses and accounting projects."
What do you like best about Xero?

What I like about XERO is that it is a cloud-based accounting software that is very easy to use, it is a solution Solid with complex accounting features, extensive reports integrations and unlimited users too it has the mobility and the modern user interface of the Xero cloud-based software is compatible with any device as long as you have access to the Internet, it can also be more suitable for medium and large companies, since developed and offers accounting, robustness and extensive functions reports, integrations and also the plans they offer They are unlimited, so they are few known as they are automatically encoded, ready for you to simply press the green button "okay".

What do you dislike about Xero?

What I don't like about the software is its cost that is too high in all the plans they offer and then Customer service has been low and is something that can be resolved.

What problems is Xero solving and how is that benefiting you?

I've been using it because it's multifunctional in my daily life, as an employee and the other for accounting software in our businesses and it is relatively easy of using and learning a lot allows you to see documents, once they are well configured is fast to use every day allows us to see and reconcile our transactions without having to go to the accountant's office or send electronically mail or invoices and easily control the quantity and value of your stocks with the Xero inventory management tools, quickly importing a large number of inventory items from a spreadsheet that can be configured With the control panel to get an overview of your offer.

Mid Market (51-1000 emp.)
Aug 23, 2019
 Source
Overall Rating:
4.5
Irine M. avatar
Irine M.
Financial Analyst
Share
"Manage all your finances and accounting work using Xero."
What do you like best about Xero?

This software is simple to use access and work with.it is easy to create and send invoice to relevant individuals using your phone or desktop.

What do you dislike about Xero?

This software has not experienced any problem in implement it's work,so I have no dislikes for it.

What problems is Xero solving and how is that benefiting you?

It is easy to create invoice and get information when they are opened. Xero is secure and reliable to work with,it imports you banks transactions so you can have transparency in your work and stay informed of your progress.

Mid Market (51-1000 emp.)
Aug 01, 2019
 Source
Overall Rating:
4.5
Sonia J. avatar
Sonia J.
Accountant
Share
"Online accounting and bookkeeping made extremely outstanding by Xero."
What do you like best about Xero?

This software is very safe and secure thus protecting all our important accounting activities from threats of hackers. Has a native mobile App thus flexibility and accessibility. Allows automatic data entry hence eliminating manual entry and saving alot of time. Generating financial reports can be very timely. It's very simple to use and configure. Integrate seamlessly with other third party software.

What do you dislike about Xero?

I haven't encountered anything in particular to say as a dislike with this software as it enables me to customize it dashboard to meet all our needs for accounting and bookkeeping activities.

What problems is Xero solving and how is that benefiting you?

This software is reliable with bank reconciliation. Generation of payrolls. Good with sales and and expense tracking.

Enterprise (> 1000 emp.)
Jul 31, 2019
 Source
Overall Rating:
4.5
edwin b. avatar
Edwin B.
Software Developer
Share
"the profitability of reliable software."
What do you like best about Xero?

I like it because it is multifunctional in my daily life one as an employee and the other for accounting software in our businesses and is relatively easy to use and learn a lot allows you to see documents Once they are well configured, it is quick to use every day and allows us to see and reconcile our transactions without having to go to the office of the accounting nor be sending electronic mail or invoices and that can be uploaded to the xero system, you can configure the control panel to obtain. Your business overview is about using it correctly and being prepared to spend time and understand how it works and most of the time, when expectations are aligned with software capabilities, everyone is happy, it is very easy to share the Reports with people from all levels of the company, and I feel a fantastic sense of control with the numbers and I spent a lot of time on the phone with the sales representative and to keep up with pending invoices, improving relations with suppliers that provide commercial materials critics.

What do you dislike about Xero?

I like the software, but the only thing I see and dislike is that its cost is too high in all the plans they offer and then the customer service has been low and is something that can be resolved.

What problems is Xero solving and how is that benefiting you?

Xero is a cloud-based accounting software, which has given me a robust solution with complex functions, it also has mobility and the modern user interface can also be more suitable for medium and large companies, since they are well developed and offers an accounting, robustness and extensive functions, the reports, the integrations and also the plans they offer are unlimited, so they are few known as they are automatically encoded, ready for you to simply press the green "ok" button. You can use this for your usual bills.

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