20i Reviews & Product Details

20i has a great platform and knowledgeable support staff, who are usually quick to respond.

I really wish there was an option to contact 20i via telephone.

20i solves the problem of having to have multiple providers with lots of different services. With 20i all the services are under the same umbrella.

I like how simple it is to create packagages and manage client accounts. Because hosting, domains, and virtual servers are all managed in one place it means you don't have to deal with many vendors.

I quite often run into weird issues with the stackCP control panel and have to contact support to get this manually fixed. While this isn't a problem for me Id hate to have many customers to deal with these issues.

Its easier to manage then cPanel and WHMCS. I don't have to worry about security, or billing details breaking, its all in one place. The hosting panel is also tightly integrated with the domains and billing providing a seamless experience to the user.

Their support team for the most part are super helpful and usually pretty responsive. I love that their platform is almost unlimited, so there aren't the usual worries about hitting a cap or account limit. The service is pretty flexible too, being able to apply differing limits and options to the hosting accounts and manage everything centrally, including their stack user account and which hosting accounts they're able to access. The Master FTP service is also super helpful!

I am disappointed to write this review, but I have no choice given our recent experience with 20i. Firstly their claims that "StackCP" and "Hostshop" are comparable or superior to widely recognised competitors like cPanel or WHMCS are simply not credible. The gap between these options is significant and does not favour 20i. There has been a noticeable drop in the quality of customer service in recent months, which is quite concerning. Instead of taking decisive action to address the root cause of the problems, they seem to be adopting a more evasive approach by blaming third-party entities, such as WordPress plugin providers. This is unacceptable and needs to be rectified immediately. The system lacks several features that are considered standard on other platforms, such as resellers being unable to access mail logs of client accounts for troubleshooting. This is a significant oversight and creates unnecessary frustration. The current back-and-forth method via their ticketing system and between ourselves and our clients is inefficient and time-consuming. Direct access to all logs would make resolving these issues much easier. The function of "bot verification" is a constant source of frustration, targeting any URL that appears as a login or admin page. This often results in time-outs and multiple instances of being blocked from accessing our CRM, with no option to disable the bot checker ourselves. This unnecessary and avoidable downtime requires waiting for it to resolve itself or requesting the "bot check" be disabled by 20i. It's imperative that this issue is addressed promptly. The inability to view firewall logs and ascertain if API calls are being blocked is also deeply frustrating. Moreover, having migrated from a cPanel hosting service, we had expected a certain level of feature parity. One glaring absence in 20i's offering is the lack of a calendar function on their email service. Despite being told over a year ago that this feature was under development, it is still not available and is always "in development" or "coming soon". The "new features" released by 20i are subpar and focused on fast rollout rather than quality. Their Hostshop service displayed incorrect domain prices, which is unacceptable. We attempted to use WHMCS as an alternative, but their touted automation process with their WHMCS Addon was far from seamless. The setup was frustrating, the instructions were unclear and didn't function as advised. Their recent foray into "managed cloud hosting", designed to rival platforms like Cloudways, is a poor imitation. We gave it two trials, each time finding it clumsy and confusing, leading to a necessary cancellation and a challenging process to secure a refund. Adding insult to injury is 20i's refusal to allow the disabling of “auto-renew” for virtually all services except domains. Forget to cancel a day before renewal and you're embroiled in a tiresome back-and-forth with customer service as to why they can't refund you. Furthermore, the lack of access to logs, such as those for the website and email migration tool, results in needless confusion when a migration fails. The resulting back-and-forth dialogue with 20i is time-consuming, laborious, and a significant drain on resources, impacting our ability to provide a consistent service to our own clients. It strikes me as ironic that 20i proudly displays a plethora of awards on its website. Do these accolades reflect the actual user experience or are they simply window dressing designed to attract unsuspecting customers? Based on our experience, I lean towards the latter. Despite the glittering array of accolades on their website, our interactions with 20i have been far from award-worthy. The company seems more invested in flaunting its trophies than ensuring client satisfaction. Although it may seem impressive at first, upon closer examination, it becomes clear that there is a significant lack of substance. In summary, the correlation between 20i's trophy cabinet and client satisfaction is questionable. Awards and accolades have their place, but not if they come at the expense of effective customer service and product reliability. It's high time 20i shifted focus from laurel-resting to addressing the issues leading to such disappointing user experiences. In totality, our experience with 20i has been disjointed and exasperating. We will undoubtedly be exploring alternative options when our renewal is due next year. Unfortunately, the only race in which 20i seems to be outpacing its competitors is the race to the bottom.

20i is helping us to offer a reliable hosting service to our clients so that we're able to easily adapt to our client's needs, and migrate them easily to something like a VPS should they outgrow the cloud hosting service. This means that there is less manual intervention needed. Also being able to orchestrate everything with the integrated API is amazing.

I have been with 2Oi for years, and would recommend them to anyone! Thier customer support is second to none, and their platform is easy to use.

I can't think of any things I dislike to be honest!

When I have issues with a website or need support on use of their platform they are always there to help.

Response times to tickets is very quick and the responses always constructive and helpful. A recent ticket resulted in a system enhancement which was delivered within a week and really exceeded my expectations.

Chat support can be a bit tedious but then, that's the same everywhere. Ticker response is so fast that I never both with chat now.

Enables me to manage over 300 hosting packages for various clients, mainly on WordPress but including VPS, email and custom apps.

20i is easy to set up, use, and administer. If we ever have any issues, mostly issues created by us, the support team are always very responsive and helpful. The team behind 20i has obviously put a lot of dev in so that ordering web hosting or a VPS is super easy.

Nothing to dislike about it. I really can't fault the product or support.

Ease of spinning up new websites, definitely solving migrating wordpress sites with their staging area. We used to striggle before running our own web servers, different versions of PHP etc. We don't have any issues anymore. The timeline backups make restoring an entire site or just the database really easy.

Very responsive to answer any questions or concerns, affordable hosting, superb all round.

There are no downsides to using 20i hosting.

We recently migrated over from another hosting provider as we were seeing slow loading speeds. At first there was some teething issues to address since migrating, and i cannot fault 20i customer support. They went above and beyond to ensure everything was sorted.

The support, without question, nothing is too much trouble and responses are usually quick.

Nothing, no problems, a very reliable and trustworthy platform

They provide a simple and intuitive interface, which is generally easy to navigate - A lot of functions are streets ahead of the next best company

Their customer service is a top notch, the guys there are always willing to help with any task

Nothing. I love 20i and will always recommend them

They provide hosting services for me and my clients

I have been with 20i since 2019. The initial migrate from my previous host was trouble free. The support team are excellent and extremely prompt and helpful.

There is nothing I dislike about 20i ... Their service and support is excellent.

If I ever have a hosting or domain issue, they are always quick to support and help solve.

Flexible, scalable, reliable and secure reseller hosting with the best customer support I've had from a hosting company when you're not paying managed server prices.

The availability of customer support has diminished slightly since I became a 20i customer, probably due to the team not being scaled up enough to match the company's growth. While not a huge problem right now, my concern is that it won't be scaled up and compromises will be made. I also live in fear of 20i being bought by a company who'll "maximise profits and cut costs" and do a Heart Internet on them - days of downtime, price hikes, support run into the ground - which is why I switched to 20i in the first place.

Gives me a trusted home for all my clients' websites, and a main dashboard and control panel that makes the whole platform very straightforward to manage and administrate.

I have been using 20i reseller hosting for my business for several years now, after switiching from another provider and I must say that overall my experience has been excellent. They were incrediblly helpful when I migrated my 40+ client accounts and emails from my old hosts. They helped me through every step of the process and responded very quickly to any suppot queries that I had. From their robust features to their outstanding customer support, 20i has truly surpassed my expectations. One of the standout features of 20i reseller hosting is their reliability. Compared to my old hosting service, the uptime has been fairly impeccable, ensuring that my clients' websites are always accessible and running smoothly. This level of dependability has significantly boosted my confidence in the service, allowing me to focus on growing my business without worrying about technical glitches or downtime. The platform itself is incredibly user-friendly, making it easy to manage multiple hosting accounts. With 20i's intuitive control panel, I can easily create, modify, and monitor my clients' websites, domains, and email accounts. The interface is clean, well-organized, and packed with useful tools, providing me with all the necessary resources to effectively manage my reseller business. Whenever I've encountered any issues or had questions, the 20i customer support team has been there to assist me promptly and effectively. They are highly knowledgeable, responsive, and genuinely dedicated to resolving any concerns I may have. It's refreshing to have such reliable support available whenever I need it. In addition to their excellent service,I believe that the price of the hosting represents very good value and they are very customer-focused, constantly improving the service and adding fetaures over the time that I have been a 20i Reseller.

I had a couple of server issues and downtime on a very complex membership website last year which was quite stressful and also a tech support person that was really unhelpful a few months ago but these are just blips in an otherwise unparalleled experience. I wouldn't switch from 20i and always recommend them to anyone who asks. It's still 5 stars from me.

It is an affordable, easy to use solution. I also love the fact that 20i are a progressive company, they are constantly improving the service and adding new feature. The hosting is completely powered by 100% green energy which is a great selling point for me to resell to my clients and something they can put on thier websites too. There is an option to add clients to their portion of the hosting so they can administrate their own website. In the past when clients asked to login to their own accounts to manage things like this, I would dread them getting in and 'messing things up' but 20i's user-friendly control panel is intuitively designed, enabling them to easily manage their websites, domains, email accounts and other hosting resources. Enabling them to focus more on their core business activities rather than getting tangled in complex technicalities.

I love the fact that they are so quick to reply to a support issue and they keep adding extra features and functionality.

I wish they would include backups as part of the package we pay for as adding it as an extra makes it too expensive to continue. Competition provides this for free!

I need web hosting to run my business and they are one of the best in the business, although they are starting to get a little expensive and could price themselves out of the market if they're not careful!

Their support is the best I've ever used. No issue is too trivial and always gets dealt with in a time-efficient manner.

Some of their add-ons are related to how many hosting accounts you have and are all or nothing - so can get expensive. e.g timeline backups

They allow me to provide excellent hosting to my clients at a cost-effective price that would not be possible by using my own servers etc.

The platform is stable and comes with a plethora of features and utilities. Their prices are highly competitive, especially for domain name purchase and renewal.

Nothing, their tech support is brilliant.

20i allows me to run my business in a cloud environment and from anywhere in the world. The ability to separate DNS, Email and Web hosting services is paramount to the running of my business.

The most important thing is the support, which is always nice and available at any time. Prices are fair and affordable for each user. Easy panel navigation and operation.

There is nothing like that. So far, everything is transparent and trouble-free. I've only had good experiences with 20i hosting. I can recommend it to anyone. Thanx!

20i hosting support solves any problems I encounter in my business. Primarily website support, crashes, suggestions and much more. Page speed issues, WordPress platform issues and much more.

Support is genuinely helpful and will go out of their way to assist you.

Sometimes the provisioning process can be a bit glitchy.

I can set up cutomers and they self-serve via the Hostshop

Their support is second to none, available every time I have needed them with a speedy solution.

Honestly, very little. They are my preferred hosting supplier, with good reason.

I was looking for a supplier with a fantastic management system and still maintained good value for my business. 20i achieves this.

When things are working fine and you know what you are doing, 20i is the perfect hosting company but it is when something goes wrong and you don't know what you are doing that you really appreciate the absolutely EXCELLENT SUPPORT. They have helped us resolve issues of our own making SO MANY TIMES. BRILLIANT HELPFUL SERVICE

The ONLY downside is caused really by banks. 20i take payments from debit/credit cards for automatic renewals. Sometimes these attempts are made in the middle of the night so the banks occasionally insist on verification but, as the accounts are not monitored at that time, the payment fails. I blame the banks for not having a system to automatically authorise certain repeating payments.

They provide a platform where we can host and administer clients' domains, websites, emails, etc. The control panel is easy to navigate and gives us great flexibility in how we work with clients.

The support is great. Always a rapid reply and nothing seems to be a issue that they aren't willing to tackle.

I would prefer that the payment for domains was taken direct by 20i and a commission payment made each month.

Simplicity and reliabilty.