Zendesk Chat vs Drift

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Drift

4.4
(1,081)
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5.0
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At a Glance
Zendesk Chat Logo
Zendesk Chat
Starting at:
$49.00/month
Drift Logo
Drift
Starting at:
$2500.00/month
Overview
Zendesk Chat Logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
Drift Logo
Drift
Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Drift
View 5 images
Drift Screenshots
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Pricing
Zendesk Chat Logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Drift Logo
Drift
Free trial available
Free plan available
Billing type Recurring Subscription
Premium
$2500.00
/ month
Advanced
Contact Us
Enterprise
Contact Us
See all pricing
Pros and Cons
Zendesk Chat Logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Drift Logo
Drift
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zendesk Chat Logo
Zendesk Chat
Insufficient data to show segment split
Drift Logo
Drift
Small Business
29.88%
Mid Market
50.97%
Enterprise
19.15%
Deployment
Zendesk Chat Logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Drift Logo
Drift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Chat Logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Drift Logo
Drift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Chat Logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Drift Logo
Drift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zendesk Chat Logo
Zendesk Chat
Total integrations: 16
  • Aircall
  • BrightTALK
  • Clearbit
  • Close
  • Contento
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Hostinger Website Builder
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intercom
  • Intuit Mailchimp
  • Loom
  • Microsoft 365
  • Microsoft Excel
  • ON24
  • Pipedrive
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • Softr
  • TeamViewer
  • WP Engine
  • WhatsApp Business
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • ZoomInfo Chat
  • Zowie
Drift Logo
Drift
Total integrations: 18
  • Aircall
  • BrightTALK
  • Clearbit
  • Close
  • Contento
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Hostinger Website Builder
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intercom
  • Intuit Mailchimp
  • Loom
  • Microsoft 365
  • Microsoft Excel
  • ON24
  • Pipedrive
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • Softr
  • TeamViewer
  • WP Engine
  • WhatsApp Business
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • ZoomInfo Chat
  • Zowie
Top Alternatives
Zendesk Chat Logo
Zendesk Chat
See all alternatives
Drift Logo
Drift
See all alternatives
Company Details
Zendesk Chat Logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
Drift Logo
Drift
  • By Drift.com, Inc.
  • Located in Boston, MA, USA
  • Founded in 2015