Intercom vs Helpshift

Take a look at how Intercom and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. Intercom scores 4.5 out of 5 from 2927 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.
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Intercom Logo

Intercom

4.5
(2,927)
Helpshift Logo

Helpshift

4.3
(379)
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At a Glance
Intercom Logo
Intercom
Starting at:
$74.00/month
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Overview
Intercom Logo
Intercom
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools t... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Intercom
View 5 images
Intercom Screenshots
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
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Pricing
Intercom Logo
Intercom
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$74.00
/ month
Support
Contact Us
Enterprises
Contact Us
Engage
Contact Us
Convert
Contact Us
See all pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Reviewer's Segments
Intercom Logo
Intercom
Small Business
59.04%
Mid Market
36.59%
Enterprise
4.37%
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
Intercom Logo
Intercom
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Intercom Logo
Intercom
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Helpshift Logo
Helpshift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Intercom Logo
Intercom
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Helpshift Logo
Helpshift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Intercom Logo
Intercom
Total integrations: 132
  • Acquire.io
  • Airmeet
  • AliveChat
  • Alterdesk
  • Amplitude Analytics
  • AppMaster.io
  • AppSumo
  • AppsFlyer
  • Appy Pie
  • Asana
  • Attio
  • Automate.io
  • Automizy
  • Avochato
  • BRYTER
  • Baremetrics
  • Bubble
  • Cakemail
  • Calendar
  • Canny
  • ChatArt
  • ChatBot
  • ChatGPT
  • Chatfuel
  • Clearbit
  • Close
  • CloudCannon
  • CloudTalk
  • Cloudzy
  • Coda
  • CometChat
  • Confluence
  • Contento
  • Creatio
  • Desk.com
  • Deskxpand
  • Dialpad Talk
  • Discourse
  • Domain.com
  • Dropbox Business
  • Duda
  • Elastic Email
  • EngageBay
  • Enonic
  • Fibery
  • Flowrite
  • Flywheel
  • Framer
  • Freedcamp
  • Freshdesk
  • GUDSHO Video
  • Genesis Pro
  • Ghost
  • Gist
  • GitHub
  • Gmail
  • GoToWebinar
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Forms
  • Help.com
  • Helpshift
  • Hopin
  • HostWP.io
  • Hostinger Website Builder
  • HubSpot
  • HubSpot Marketing Hub
  • Impact
  • Inbenta Chatbots
  • Insightly CRM
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jira Core
  • Kinsta
  • Kissflow
  • Kissmetrics
  • Kommo
  • Landbot
  • Litmus
  • Livestorm
  • Loom
  • Mailercloud
  • Mailmodo
  • Mailture
  • Makeswift
  • Managed Server Hosting
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Namecheap Website Builder
  • Neuroflash
  • Nutshell
  • OpenPhone
  • Outgrow
  • Overloop
  • Pagecloud
  • PartnerStack
  • Pinecone
  • Playvox
  • Populr
  • Pory.io
  • PostHog
  • Postmark
  • Respond.io
  • Retool
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Salesflare
  • Segment
  • SendBird
  • Shopify
  • Shuffle
  • Site.es
  • Site123
  • Sitecore Experience Manager
  • Skuid
  • Slack
  • SmartSuite
  • Smith.ai Live Website Chat
  • Softr
  • Stract
  • Streak
  • Stripe
  • Supermetrics
  • SupportBee
  • Supportbench
  • SurveyMonkey
  • SurveySparrow
  • Survicate
  • Texta.ai
  • Thinkific Plus
  • Time Doctor
  • Trainual
  • Trello
  • Twilio
  • Twitter
  • Ucraft
  • Userlike
  • Vero Workflows
  • Viewabo
  • WP Engine
  • Wappalyzer
  • WebinarGeek
  • Wistia
  • Wrike
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Chat
  • Zendesk Support Suite
  • ZoomInfo Chat
  • Zowie
  • folk
  • tawk.to
Helpshift Logo
Helpshift
Total integrations: 28
  • Acquire.io
  • Airmeet
  • AliveChat
  • Alterdesk
  • Amplitude Analytics
  • AppMaster.io
  • AppSumo
  • AppsFlyer
  • Appy Pie
  • Asana
  • Attio
  • Automate.io
  • Automizy
  • Avochato
  • BRYTER
  • Baremetrics
  • Bubble
  • Cakemail
  • Calendar
  • Canny
  • ChatArt
  • ChatBot
  • ChatGPT
  • Chatfuel
  • Clearbit
  • Close
  • CloudCannon
  • CloudTalk
  • Cloudzy
  • Coda
  • CometChat
  • Confluence
  • Contento
  • Creatio
  • Desk.com
  • Deskxpand
  • Dialpad Talk
  • Discourse
  • Domain.com
  • Dropbox Business
  • Duda
  • Elastic Email
  • EngageBay
  • Enonic
  • Fibery
  • Flowrite
  • Flywheel
  • Framer
  • Freedcamp
  • Freshdesk
  • GUDSHO Video
  • Genesis Pro
  • Ghost
  • Gist
  • GitHub
  • Gmail
  • GoToWebinar
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Forms
  • Help.com
  • Helpshift
  • Hopin
  • HostWP.io
  • Hostinger Website Builder
  • HubSpot
  • HubSpot Marketing Hub
  • Impact
  • Inbenta Chatbots
  • Insightly CRM
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jira Core
  • Kinsta
  • Kissflow
  • Kissmetrics
  • Kommo
  • Landbot
  • Litmus
  • Livestorm
  • Loom
  • Mailercloud
  • Mailmodo
  • Mailture
  • Makeswift
  • Managed Server Hosting
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Namecheap Website Builder
  • Neuroflash
  • Nutshell
  • OpenPhone
  • Outgrow
  • Overloop
  • Pagecloud
  • PartnerStack
  • Pinecone
  • Playvox
  • Populr
  • Pory.io
  • PostHog
  • Postmark
  • Respond.io
  • Retool
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Salesflare
  • Segment
  • SendBird
  • Shopify
  • Shuffle
  • Site.es
  • Site123
  • Sitecore Experience Manager
  • Skuid
  • Slack
  • SmartSuite
  • Smith.ai Live Website Chat
  • Softr
  • Stract
  • Streak
  • Stripe
  • Supermetrics
  • SupportBee
  • Supportbench
  • SurveyMonkey
  • SurveySparrow
  • Survicate
  • Texta.ai
  • Thinkific Plus
  • Time Doctor
  • Trainual
  • Trello
  • Twilio
  • Twitter
  • Ucraft
  • Userlike
  • Vero Workflows
  • Viewabo
  • WP Engine
  • Wappalyzer
  • WebinarGeek
  • Wistia
  • Wrike
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Chat
  • Zendesk Support Suite
  • ZoomInfo Chat
  • Zowie
  • folk
  • tawk.to
Top Alternatives
Intercom Logo
Intercom
See all alternatives
Helpshift Logo
Helpshift
See all alternatives
Company Details
Intercom Logo
Intercom
  • By Intercom, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2011
Helpshift Logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012